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Assistant Floor Manager
Clays Birmingham
Assistant Floor Manager
Clays Birmingham
Full Time
2
Years
Experience
£30000 - £38000 / Year
Assistant Floor Manager
Clays Birmingham
Full Time
2
Years
Experience
£30000 - £38000 / Year
Skills
POS Systems
Training Experience
Staff Scheduling
Fast-Paced Experience
Sevenrooms
Description
LIFE AT CLAYS
Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.
Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!
We’re proud to be certified as a Great Place to Work, and recognised as UK Best Workplace in Hospitality, Retail and Leisure 2024 which reflects our commitment to creating an amazing work environment. But don’t just take our word for it—here's what our colleagues have to say about us:
“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”
“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”
“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”
CLAYS VALUES
At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!
And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:
SAFE - Is it safe? For our team, our guests, the business, and our partners.
AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.
LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.
SUMMARY OF POSITION
What's the Gig, You Ask?
This is an exciting opportunity to be part of a Clays in Birmingham! As Assistant Floor Manager you'll support the Floor Manager to orchestrate seamless planning, recruitment, and execution for this fresh Clays location. You will work with the General Manager, to implement the Clays service system and develop the standards of the location and the team.
In this role, you will supervise a team of approximately 13 floor colleagues to drive colleague development to ensure the company achieves its succession planning goals through the Clayers Academy.
You will disrupt the normal attitude to the casual environment, and provide an unrivalled service and delivery in the competitive socialising environment, elevating the standards of everything we do.
Day to day, working closely with our events team, you will coordinate the service between the bar, floor, kitchen and hosts. Constructing the operating plan and positions and all elements of planning and coordinating the execution of the service for the floor.
We are looking for a self-driven Assistant Floor Manager candidate who has worked in high volume operational businesses. You will be a dynamic thinker and passionate about people, both guests and colleagues.
The right candidate will have a proven track record of delivering the highest F&B standards and has incredible attention to detail. You will also need to be a strong communicator with the confidence and energy to engage a team to deliver.
Previous experience of working in a fast-paced high-volume food and beverage environment is necessary and experience in another competitive socialising concept desirable.
DUTIES & RESPONSIBILITIES
Your role will include but may not be limited to the following responsibilities;
Operational Management:
- Oversee daily floor operations to ensure smooth and efficient service
- Implement Clays standard operating procedures for floor colleagues
- Ensure compliance with health, safety, and hygiene regulations
- Maintain front-of-house equipment and utensils, ensuring they are in good working order
- Execute the service and game delivery in accordance with Clays operations playbook
- Coordinate with bar and kitchen departments to ensure optimal performance
Our Clayers:
- Train, and mentor floor colleagues, fostering a positive work environment
- Schedule and manage floor colleague shifts to ensure adequate coverage
- Promote Clays Behaviours and effective communication within the front-of-house colleagues
- Support colleague development through ongoing training via Clayers Academy
- Ensure colleague compliance with company policies and procedures
Guest Experience:
- Ensure that all food and drinks are served and presented to the highest standard
- Relentlessly strive to achieve the continuous Clays steps of service wheel
- Monitor guest feedback and make adjustments in service as needed
- Interact with Clayer colleagues to gain feedback and ensure guest satisfaction
- Address and resolve any guest complaints or issues promptly and effectively
- Maintain a focus on providing exceptional game, food & beverage experiences for all guests
- Ensure the venue and atmosphere are always at the very highest standard
Financial Management:
- Support the management of departmental budgets, including labour and F&B and consumable costs
- Monitor and control inventory, minimising waste and managing stock levels
- Implement cost control measures without compromising on quality
Marketing and Promotion:
- Collaborate with the marketing team to develop and promote special menus and events
- Assist in content creation for promotional materials, including social media
- Participate in marketing initiatives to increase the visibility and reputation of Clays
- Support the execution of Clays 3 key seasons, Sunshine Months, Moonlight Months and Festive Period
- Act as a brand ambassador, maintaining the Clays Game, Service and F&B reputation
Administrative Duties:
- Ensure compliance with all legal and regulatory requirements
- Prepare and submit required reports promptly
- Manage floor documentation, including recipes, training materials, and safety procedures
- Support front-of-house safety and hygiene audits
- Execute Clays policies and procedures
- Support working with local suppliers in line with our F&B Strategy
SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES
- Mental Health First Aid (not essential)
- First Aid (not essential)
- New Opening Experience (not essential)
- Personal License Preferred (not essential)
- 1 years of experience in a similar very high volume ‘pre-booked business’ position is desirable
- Always looking for opportunities to improve your knowledge and abilities
- Passionate about hospitality and creating amazing experiences
- A keen eye for detail with excellent written and verbal communication skills
- Ability to build lasting relationships with colleagues and clients
- Honest with strong moral principles
- Take initiative, solve problems calmly, and work well under pressure
- Be a mentor, a proven high-performing people manager with a track record of developing talent
- Share any industry-relevant qualifications, CPL or otherwise
WHAT YOU’LL GET IN RETURN
We value our colleagues greatly and want everyone to feel rewarded.
Our great benefits include:
- Competitive Salary: A base salary of £30,000 with on target earnings of £38,000 which is made up from an on target performance related bonus plus Tronc service charge.
- Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
- Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
- Paid Breaks: We value your time and ensure you’re compensated for your breaks.
- Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
- Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.
- Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
- Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
- Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
- Volunteer Day: A paid day off annually to give back to your local community.
- Birthday Gift: Choose a special gift to celebrate your birthday.
- Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
- Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
- Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
- Meals Provided: Free meals for colleagues working operational shifts.
Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!
You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.
LIFE AT CLAYS
Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.
Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!
We’re proud to be certified as a Great Place to Work, and recognised as UK Best Workplace in Hospitality, Retail and Leisure 2024 which reflects our commitment to creating an amazing work environment. But don’t just take our word for it—here's what our colleagues have to say about us:
“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”
“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”
“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”
CLAYS VALUES
At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!
And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:
SAFE - Is it safe? For our team, our guests, the business, and our partners.
AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.
LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.
SUMMARY OF POSITION
What's the Gig, You Ask?
This is an exciting opportunity to be part of a Clays in Birmingham! As Assistant Floor Manager you'll support the Floor Manager to orchestrate seamless planning, recruitment, and execution for this fresh Clays location. You will work with the General Manager, to implement the Clays service system and develop the standards of the location and the team.
In this role, you will supervise a team of approximately 13 floor colleagues to drive colleague development to ensure the company achieves its succession planning goals through the Clayers Academy.
You will disrupt the normal attitude to the casual environment, and provide an unrivalled service and delivery in the competitive socialising environment, elevating the standards of everything we do.
Day to day, working closely with our events team, you will coordinate the service between the bar, floor, kitchen and hosts. Constructing the operating plan and positions and all elements of planning and coordinating the execution of the service for the floor.
We are looking for a self-driven Assistant Floor Manager candidate who has worked in high volume operational businesses. You will be a dynamic thinker and passionate about people, both guests and colleagues.
The right candidate will have a proven track record of delivering the highest F&B standards and has incredible attention to detail. You will also need to be a strong communicator with the confidence and energy to engage a team to deliver.
Previous experience of working in a fast-paced high-volume food and beverage environment is necessary and experience in another competitive socialising concept desirable.
DUTIES & RESPONSIBILITIES
Your role will include but may not be limited to the following responsibilities;
Operational Management:
- Oversee daily floor operations to ensure smooth and efficient service
- Implement Clays standard operating procedures for floor colleagues
- Ensure compliance with health, safety, and hygiene regulations
- Maintain front-of-house equipment and utensils, ensuring they are in good working order
- Execute the service and game delivery in accordance with Clays operations playbook
- Coordinate with bar and kitchen departments to ensure optimal performance
Our Clayers:
- Train, and mentor floor colleagues, fostering a positive work environment
- Schedule and manage floor colleague shifts to ensure adequate coverage
- Promote Clays Behaviours and effective communication within the front-of-house colleagues
- Support colleague development through ongoing training via Clayers Academy
- Ensure colleague compliance with company policies and procedures
Guest Experience:
- Ensure that all food and drinks are served and presented to the highest standard
- Relentlessly strive to achieve the continuous Clays steps of service wheel
- Monitor guest feedback and make adjustments in service as needed
- Interact with Clayer colleagues to gain feedback and ensure guest satisfaction
- Address and resolve any guest complaints or issues promptly and effectively
- Maintain a focus on providing exceptional game, food & beverage experiences for all guests
- Ensure the venue and atmosphere are always at the very highest standard
Financial Management:
- Support the management of departmental budgets, including labour and F&B and consumable costs
- Monitor and control inventory, minimising waste and managing stock levels
- Implement cost control measures without compromising on quality
Marketing and Promotion:
- Collaborate with the marketing team to develop and promote special menus and events
- Assist in content creation for promotional materials, including social media
- Participate in marketing initiatives to increase the visibility and reputation of Clays
- Support the execution of Clays 3 key seasons, Sunshine Months, Moonlight Months and Festive Period
- Act as a brand ambassador, maintaining the Clays Game, Service and F&B reputation
Administrative Duties:
- Ensure compliance with all legal and regulatory requirements
- Prepare and submit required reports promptly
- Manage floor documentation, including recipes, training materials, and safety procedures
- Support front-of-house safety and hygiene audits
- Execute Clays policies and procedures
- Support working with local suppliers in line with our F&B Strategy
SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES
- Mental Health First Aid (not essential)
- First Aid (not essential)
- New Opening Experience (not essential)
- Personal License Preferred (not essential)
- 1 years of experience in a similar very high volume ‘pre-booked business’ position is desirable
- Always looking for opportunities to improve your knowledge and abilities
- Passionate about hospitality and creating amazing experiences
- A keen eye for detail with excellent written and verbal communication skills
- Ability to build lasting relationships with colleagues and clients
- Honest with strong moral principles
- Take initiative, solve problems calmly, and work well under pressure
- Be a mentor, a proven high-performing people manager with a track record of developing talent
- Share any industry-relevant qualifications, CPL or otherwise
WHAT YOU’LL GET IN RETURN
We value our colleagues greatly and want everyone to feel rewarded.
Our great benefits include:
- Competitive Salary: A base salary of £30,000 with on target earnings of £38,000 which is made up from an on target performance related bonus plus Tronc service charge.
- Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
- Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
- Paid Breaks: We value your time and ensure you’re compensated for your breaks.
- Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
- Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.
- Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
- Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
- Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
- Volunteer Day: A paid day off annually to give back to your local community.
- Birthday Gift: Choose a special gift to celebrate your birthday.
- Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
- Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
- Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
- Meals Provided: Free meals for colleagues working operational shifts.
Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!
You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.
Assistant Floor Manager
Full Time
2
Years
Experience
£30000 - £38000 / Year
Skills
POS Systems
Training Experience
Staff Scheduling
Fast-Paced Experience
Sevenrooms
105 New Street,, Birmingham, B2 4EU, United Kingdom