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Night Duty Manager
Bloc Hotel Operations Ltd - Birmingham - Front of House
Night Duty Manager
Bloc Hotel Operations Ltd - Birmingham - Front of House
Full Time
1
Year
Experience
£26520 / Year
Night Duty Manager
Bloc Hotel Operations Ltd - Birmingham - Front of House
Full Time
1
Year
Experience
£26520 / Year
Skills
Customer Service
Description
Night Duty Manager
About us
Our vision is to redefine the boundaries and expectations for short-stay hotels. Working at Bloc is more than just “working at some hotel.” We’re proactive, purposeful people, staying positive to help everyone sleep well, and stay well, right here in our home – Bloc – every day, and every night.
About the role
We are looking for an experienced Night Duty Manager to join the 105-bedroom Bloc Birmingham. Reporting to the Reception Manager, working hours between 20:30-08:30, and 5 days out of 7 within a 40-hour week. The Night Duty Manager acts as the responsible person for the management of the hotel, its guests, and staff. Bloc outperforms and succeeds because of our unique strength as a team, we enjoy working together, sharing responsibility and accountability for success.
What’s in it for you
Competitive salary
Guaranteed paid day off on your birthday
Enhanced holiday allowance starting from 31 days including bank holidays, increasing to 33 days and 35 days based on length of service
Complimentary hotel accommodation allocation
Generous Friends & Family rates group wide
Healthy Minds Employee Assistance Programme (EAP), access to a range of confidential around-the-clock support.
Stocked canteen
Internal progression opportunities
Subsidised parking
Refer a friend incentive
4 Team social events per year, at least!
Responsibilities include;
- Overall responsibility for the hotel operation in the Reception Manager’s absence, all legal requirements and hotel procedures are adhered to and implemented as and when required
- Supervision of accurate and efficient Reception operations, supporting and training Team Members in handling guest request and enquiries
- Demonstration of positive leadership characteristics to inspire Team Members to meet and exceed standards
- Daily completion of night audit and preparation of financial reports for the board of directors
- Guide guests through the booking, check-in and check-out process, promoting ‘Smart Room Control’, up-selling where appropriate
- To be able to deal with any complaints effectively and efficiently following our brand guidelines
About you
We’re looking for someone who lives and breathes customer service and thrives on going above and beyond. You’ll also have;
- Previous experience within a front office environment supervising a team within a customer-focused industry
- Able to work weekends and bank holidays
- Dedicated to detail with an ability to handle multiple tasks at once
- A positive ‘can do’ attitude with excellent problem-solving skills
- Inclusive and collaborative, sharing responsibility and accountability for success
Night Duty Manager
About us
Our vision is to redefine the boundaries and expectations for short-stay hotels. Working at Bloc is more than just “working at some hotel.” We’re proactive, purposeful people, staying positive to help everyone sleep well, and stay well, right here in our home – Bloc – every day, and every night.
About the role
We are looking for an experienced Night Duty Manager to join the 105-bedroom Bloc Birmingham. Reporting to the Reception Manager, working hours between 20:30-08:30, and 5 days out of 7 within a 40-hour week. The Night Duty Manager acts as the responsible person for the management of the hotel, its guests, and staff. Bloc outperforms and succeeds because of our unique strength as a team, we enjoy working together, sharing responsibility and accountability for success.
What’s in it for you
Competitive salary
Guaranteed paid day off on your birthday
Enhanced holiday allowance starting from 31 days including bank holidays, increasing to 33 days and 35 days based on length of service
Complimentary hotel accommodation allocation
Generous Friends & Family rates group wide
Healthy Minds Employee Assistance Programme (EAP), access to a range of confidential around-the-clock support.
Stocked canteen
Internal progression opportunities
Subsidised parking
Refer a friend incentive
4 Team social events per year, at least!
Responsibilities include;
- Overall responsibility for the hotel operation in the Reception Manager’s absence, all legal requirements and hotel procedures are adhered to and implemented as and when required
- Supervision of accurate and efficient Reception operations, supporting and training Team Members in handling guest request and enquiries
- Demonstration of positive leadership characteristics to inspire Team Members to meet and exceed standards
- Daily completion of night audit and preparation of financial reports for the board of directors
- Guide guests through the booking, check-in and check-out process, promoting ‘Smart Room Control’, up-selling where appropriate
- To be able to deal with any complaints effectively and efficiently following our brand guidelines
About you
We’re looking for someone who lives and breathes customer service and thrives on going above and beyond. You’ll also have;
- Previous experience within a front office environment supervising a team within a customer-focused industry
- Able to work weekends and bank holidays
- Dedicated to detail with an ability to handle multiple tasks at once
- A positive ‘can do’ attitude with excellent problem-solving skills
- Inclusive and collaborative, sharing responsibility and accountability for success
Night Duty Manager
Full Time
1
Year
Experience
£26520 / Year
Skills
Customer Service
Bloc Hotel Birmingham, 77 Caroline Street, Birmingham, West Midlands, B3 1UG