·       Manage 5 Group meeting rooms and their Outlook calendars, ensuring all meeting room invites and catering requests, and any room clashes, are managed efficiently and effectively.

·       Hands on management and organisation of catering requests for refreshments, breakfast meetings, sandwich and buffet lunches and ad-hoc events e.g. Canape receptions.  This will include ensuring that Booking Forms and Event Checklists are completed and orders are placed within deadlines with our external catering supplier – always taking into account specific dietary requirements and budget constraints. 

·       Experience with working in a busy service environment is key as there can be a number of events happening at the same time.

·       Ensure that the Catering Assistant is fully briefed on the days/weeks’ events

·       With sound financial and legislative knowledge, you understand how to achieve targets, plan balanced, well-costed menus and monitor stock levels and controls. And you’ll inspire your team too, promoting a culture of working together to achieve customer satisfaction and exceed expectations. An effective communicator with a strong customer focus, you’ll gain valuable feedback to measure success and be committed to continuous learning.

·       Ensure that training for the Catering Assistant is up to date and identify any gaps where additional training needs to be provided

·       Provide regular cover for the Catering Assistant’s core duties e.g. making refreshments and setting-out/clearing meeting rooms

·       Organise waiting staff (using our preferred supplier) for larger functions or on busy days to ensure we have enough resource to service our functions

·       In conjunction with the Office Manager, manage meeting room reconfigurations with our external resource

·       Actively promote our catering service and ensure that seasonal menus produced and  distributed to our customers

·       Work with our customers  to build bespoke menus to support ad-hoc functions when required

·       Introduce new ideas to further elevate our catering offering and promote to our internal customers - whilst always ensuring adherence to budget constraints

·       Complete monthly catering costings re-charge exercise

·       Manage, approve and code invoices, and reconcile company credit card expenditure in a timely manner to meet Group Finance deadlines

·       Order supplies and equipment using our existing approved suppliers, ensuring adherence to budget constraints

·       Manage stock ensuring all produce is within date and stored accordingly, and record any stock wastage

·       Maintain records of expenditure and review monthly with Line Manager

·       Ensure full compliance with catering Health & Safety legislation and best practice – ensuring that all records, especially the HCAPP, are in place and up to date

·       Ensure that all documents required for annual HCAPP assessment are readily available for audit in advance of annual visits from our H&S partner

·       Maintain a good understanding of service and maintenance works that take place in the kitchen, addressing any concerns or shortfalls directly with the Office Manager

·       Streamline processes – explore ways of simplifying procedures to improve efficiency where appropriate to do so

·       Feedback from the PA to the GCEO and senior management as appropriate

·       360 feedback from key internal and external stakeholders

·       Excellent customer experience and service delivered within agreed SLAs

·       Successful delivery of all business events and functions held within the London office

·       Level 3 Food Hygiene Certificate which should include an excellent understanding of allergy management, catering Health & Safety best practice and Food Management

·       Experience of hands-on management of a HCAPP

·       Previous Hospitality Chef Manager experience essential

·       Excellent experience using Outlook and intermediate knowledge of Excel and Word.  We can boost knowledge of Excel and Word if required

·       Demonstrable experience in a role requiring high levels of proactivity

·       Willingness to shop for ingredients, ie sandwich platters, when catering for smaller meetings

·       Ability to work flexibly as there will be occasions when an early start or later finish will be required to accommodate events

·       Manage 5 Group meeting rooms and their Outlook calendars, ensuring all meeting room invites and catering requests, and any room clashes, are managed efficiently and effectively.

·       Hands on management and organisation of catering requests for refreshments, breakfast meetings, sandwich and buffet lunches and ad-hoc events e.g. Canape receptions.  This will include ensuring that Booking Forms and Event Checklists are completed and orders are placed within deadlines with our external catering supplier – always taking into account specific dietary requirements and budget constraints. 

·       Experience with working in a busy service environment is key as there can be a number of events happening at the same time.

·       Ensure that the Catering Assistant is fully briefed on the days/weeks’ events

·       With sound financial and legislative knowledge, you understand how to achieve targets, plan balanced, well-costed menus and monitor stock levels and controls. And you’ll inspire your team too, promoting a culture of working together to achieve customer satisfaction and exceed expectations. An effective communicator with a strong customer focus, you’ll gain valuable feedback to measure success and be committed to continuous learning.

·       Ensure that training for the Catering Assistant is up to date and identify any gaps where additional training needs to be provided

·       Provide regular cover for the Catering Assistant’s core duties e.g. making refreshments and setting-out/clearing meeting rooms

·       Organise waiting staff (using our preferred supplier) for larger functions or on busy days to ensure we have enough resource to service our functions

·       In conjunction with the Office Manager, manage meeting room reconfigurations with our external resource

·       Actively promote our catering service and ensure that seasonal menus produced and  distributed to our customers

·       Work with our customers  to build bespoke menus to support ad-hoc functions when required

·       Introduce new ideas to further elevate our catering offering and promote to our internal customers - whilst always ensuring adherence to budget constraints

·       Complete monthly catering costings re-charge exercise

·       Manage, approve and code invoices, and reconcile company credit card expenditure in a timely manner to meet Group Finance deadlines

·       Order supplies and equipment using our existing approved suppliers, ensuring adherence to budget constraints

·       Manage stock ensuring all produce is within date and stored accordingly, and record any stock wastage

·       Maintain records of expenditure and review monthly with Line Manager

·       Ensure full compliance with catering Health & Safety legislation and best practice – ensuring that all records, especially the HCAPP, are in place and up to date

·       Ensure that all documents required for annual HCAPP assessment are readily available for audit in advance of annual visits from our H&S partner

·       Maintain a good understanding of service and maintenance works that take place in the kitchen, addressing any concerns or shortfalls directly with the Office Manager

·       Streamline processes – explore ways of simplifying procedures to improve efficiency where appropriate to do so

·       Feedback from the PA to the GCEO and senior management as appropriate

·       360 feedback from key internal and external stakeholders

·       Excellent customer experience and service delivered within agreed SLAs

·       Successful delivery of all business events and functions held within the London office

·       Level 3 Food Hygiene Certificate which should include an excellent understanding of allergy management, catering Health & Safety best practice and Food Management

·       Experience of hands-on management of a HCAPP

·       Previous Hospitality Chef Manager experience essential

·       Excellent experience using Outlook and intermediate knowledge of Excel and Word.  We can boost knowledge of Excel and Word if required

·       Demonstrable experience in a role requiring high levels of proactivity

·       Willingness to shop for ingredients, ie sandwich platters, when catering for smaller meetings

·       Ability to work flexibly as there will be occasions when an early start or later finish will be required to accommodate events