ULG is a collective of 8 venues across London, each with its own unique personality. We are a young, diverse group, dedicated to creating great neighbourhood spaces and supporting our people, our community, and our world. We offer a great place to work with opportunities for all to grow in a culture based on kindness, quality, simplicity, and loving what you do. 

We’re now on the lookout for a warm, confident, and experienced Floor Manager to join the team at Bobby Fitzpatrick, our iconic West Hampstead cocktail bar. 

This is a fantastic opportunity for someone who’s passionate about hospitality, thrives in a high-energy, relaxed but attentive service environment, and has a genuine interest in cocktails, especially rum, and all things drink-led. You’ll be working closely with your venue manager and the wider team to run vibrant services, deliver top-notch guest experiences, and lead by example on the floor.

 What you'll be doing as Floor Manager: 

• Running high-volume, fun services with confidence, keeping your cool under pressure, and making sure every guest feels welcomed, seen and looked after.  
• Managing bookings efficiently and proactively to maximise both revenue and guest experience. 
• Taking ownership of floor sections, ensuring smooth section delegation and support for the team during busy shifts. 
• Supporting in shift management, including team briefings, coordinating breaks, and ensuring everyone knows the game plan for the service. 
• Using your menu knowledge – from our cocktails and spirits to food and specials – to upsell, educate, and ensure consistency and quality on every serve. 
• Being a go-to for drinks knowledge, with a special interest in rum and cocktails – you'll help train and inspire the team, and stay excited about what’s coming next. 
• Contributing to a positive, fun and respectful team culture where people feel empowered to be themselves and do their best work.

What we’re looking for: 

• Previous experience in a busy bar or restaurant setting, ideally with cocktail or drinks-led service. 
• A people-first attitude and natural leadership skills – you're confident managing a team on shift and motivating others with energy and warmth. 
• Strong organisational skills and a calm, solutions-focused approach to challenges on shift. 
• Solid knowledge of cocktails, spirits, and bar service – and a curiosity to learn more. 
• Someone who loevs a high energy environment and genuinely enjoys hospitality. 
•  Experience with bookings platforms (ideally Collins but full training will be given) and a good eye for detail when it comes to managing covers and guest flow. 

What you can look forward to when you join ULG: 

• A competitive package made up of base rate & service charge 
• Team Member referral bonus of up to £1000 
• An extra day of paid holiday for each consecutive year of service 
• Pre-payday access to your wages through WageStream 
• Membership of Hospitality Rewards with access to hundreds of perks and discounts, along with wellbeing support & GP access 
• 35% off food and drink in ULG venues for you and up to 2 guests 
• Cost price wine through our fabulous suppliers 
• Cycle to Work Scheme 
• Workplace Nursery Benefits Scheme 
• Personalised training at every stage of your career 
• Supplier visits and masterclasses - think breweries, wineries, butchery & farms 
• Summer & Christmas parties every year 
• A £75 ULG tab on your birthday for you and a guest 
• Charity opportunities 
• Come as you are – be part of a creative, diverse, and inclusive culture

Get in touch if you're ready for a new challenge, we can’t wait to meet you!  

Learn more about our venues and people by following us at https://www.instagram.com/urban_leisure_group/

  Diversity & Inclusion 

ULG is a collective of 8 venues across London, each with its own unique personality. We are a young, diverse group, dedicated to creating great neighbourhood spaces and supporting our people, our community, and our world. We offer a great place to work with opportunities for all to grow in a culture based on kindness, quality, simplicity, and loving what you do. 

We’re now on the lookout for a warm, confident, and experienced Floor Manager to join the team at Bobby Fitzpatrick, our iconic West Hampstead cocktail bar. 

This is a fantastic opportunity for someone who’s passionate about hospitality, thrives in a high-energy, relaxed but attentive service environment, and has a genuine interest in cocktails, especially rum, and all things drink-led. You’ll be working closely with your venue manager and the wider team to run vibrant services, deliver top-notch guest experiences, and lead by example on the floor.

 What you'll be doing as Floor Manager: 

• Running high-volume, fun services with confidence, keeping your cool under pressure, and making sure every guest feels welcomed, seen and looked after.  
• Managing bookings efficiently and proactively to maximise both revenue and guest experience. 
• Taking ownership of floor sections, ensuring smooth section delegation and support for the team during busy shifts. 
• Supporting in shift management, including team briefings, coordinating breaks, and ensuring everyone knows the game plan for the service. 
• Using your menu knowledge – from our cocktails and spirits to food and specials – to upsell, educate, and ensure consistency and quality on every serve. 
• Being a go-to for drinks knowledge, with a special interest in rum and cocktails – you'll help train and inspire the team, and stay excited about what’s coming next. 
• Contributing to a positive, fun and respectful team culture where people feel empowered to be themselves and do their best work.

What we’re looking for: 

• Previous experience in a busy bar or restaurant setting, ideally with cocktail or drinks-led service. 
• A people-first attitude and natural leadership skills – you're confident managing a team on shift and motivating others with energy and warmth. 
• Strong organisational skills and a calm, solutions-focused approach to challenges on shift. 
• Solid knowledge of cocktails, spirits, and bar service – and a curiosity to learn more. 
• Someone who loevs a high energy environment and genuinely enjoys hospitality. 
•  Experience with bookings platforms (ideally Collins but full training will be given) and a good eye for detail when it comes to managing covers and guest flow. 

What you can look forward to when you join ULG: 

• A competitive package made up of base rate & service charge 
• Team Member referral bonus of up to £1000 
• An extra day of paid holiday for each consecutive year of service 
• Pre-payday access to your wages through WageStream 
• Membership of Hospitality Rewards with access to hundreds of perks and discounts, along with wellbeing support & GP access 
• 35% off food and drink in ULG venues for you and up to 2 guests 
• Cost price wine through our fabulous suppliers 
• Cycle to Work Scheme 
• Workplace Nursery Benefits Scheme 
• Personalised training at every stage of your career 
• Supplier visits and masterclasses - think breweries, wineries, butchery & farms 
• Summer & Christmas parties every year 
• A £75 ULG tab on your birthday for you and a guest 
• Charity opportunities 
• Come as you are – be part of a creative, diverse, and inclusive culture

Get in touch if you're ready for a new challenge, we can’t wait to meet you!  

Learn more about our venues and people by following us at https://www.instagram.com/urban_leisure_group/

  Diversity & Inclusion