Enthusiastic, personable and professional individuals are required for The Arts Club front of house team, a cultural hub and leading hospitality venue in the heart of Mayfair, London.

As a Assistant Manager you will gain: 

• Private medical benefits
• Discount in over 800 retail outlets
• Discounts on food & beverage in our restaurants and sister businesses
• Life assurance
• Pension scheme
• Birthday Day Off
• An exciting range of learning and development programmes
• Uniform laundry service
• Opportunities for promotion and continual progression
• Complimentary meals while on shift
• Employee assistance programme
• Occupational health nurse

JOB SUMMARY:

As assistant manager to the General Manager, your role first and foremost, is to execute the instructions of the General Manager and Restaurant Manager and to ensure that these are followed by the department heads and cascaded down to all staff through the appropriate channels. This will entail close contact with all management colleagues and require a range of sound, generalist skills to operate effectively. You will have overall responsibility for the Brasserie in the absence of the GM or RM and operate accordingly in that capacity. You will effectively scrutinise and oversee management systems, procedures and practices to ensure the smooth-running of the establishment and so will be involved both with overseeing operational matters as well as influencing corporate strategy in line with business objectives.

MAIN RESPONSIBILITIES: 

To ensure high operating standards which are consistent with the company values and objectives of the club and in supervising its daily operation, whilst constantly striving to exceed members and their guest expectations where possible. 

To maximise profitability by recognising members needs and demands in the arena of private members clubs and concentrate on these to help management achieve targets.

To drive new ideas, anticipate potential problems and find suitable solutions, striving to achieve guest satisfaction through a variety of means.

To ensure management compliance with relevant & current legislation at all times.

To strategically plan ahead to achieve continuous improvement across the Brasserie and to be responsible for your own development in liaison with the GM to help you achieve this. 

MAIN DUTIES:

·         Monitoring and development of operational standards and controls

·         To put in place a quality audit for FOH areas

·         Co-ordination and management of departmental and management meetings

·         Quality review of action plans with the head of department

·         Oversee departmental training in conjunction with the General Manager, Learning & Development Manager and other department managers - addressing any needs as required 

·         Assist with conducting key performance management tasks, such as holding appraisals to regularly monitor and review objectives set in liaison with the General Manager and Restaurant Manager

·         To build and maintain relationships with all members and external sources of the club

·         Co-ordination of finance meetings and reports

·         Analysis of food and beverage expenditure leading to implementation of actions to maximise sales and improve overall efficiency, whist maintaining high standards and quality of service

·         To oversee Brasseries daily financial arrangements and to identify anomalies, bringing these to the attention of the General Manager as appropriate. There will also be involvement with helping to support the Brasseries budgeting process.

·         Develop and maintain a high level of communication with all major sources of business and sister properties and advise the General Manager of any feedback.

·         To comply with all Brasserie and company policies and procedures.

·         To be responsible for your own development in liaison with the General Manager

·         To ensure the Brasserie entrance and public areas are kept to the highest standards of maintenance and cleanliness. This will include the implementation of appropriate ‘floor checks’ as required.

·         To ensure cross-departmental communication is efficient and effective, through daily, weekly departmental management briefings.

·         To ensure every effort is made to meet all members’ needs, with all comments and complaints being logged and acted upon as required in liaison with the relevant department and GM where appropriate also liaise with the Director of Guest Relations  

·         To have a committed approach to the development of a creative service in the Brasserie ,striving to exceed expectations where possible

·         To ensure that staff deliver a warm and friendly, yet efficient personal service to all members of the club.

·         To regularly follow the ‘guest-journey’ to improve upon service and delivery

·         To undertake duty management shifts as required and to oversee this function

·         To assist the GM and RM in the proper execution of their job, pervading all aspects of the Brasserie daily operation, drawing upon sound generalist knowledge and expertise

·         To improve efficiency and overall profitability, whilst developing and cementing sound employee relations to help achieve the company success and brand awareness  

·         Forecast staffing levels and oversee recruitment as a whole, in consultation with the GM and HR Manager, to ensure adequate employee numbers are maintained. You will ensure that these individuals are suitably competent in order that a high professional standard is achieved and maintained across the organisation at any moment in time

·        

·         To follow and abide by contractual requirements regarding the work place such as employment law, health and safety, hygiene, fire prevention and licensing. 

·         To carry out any other reasonable duty to assist in the smooth-running of the Brasserie. 

Enthusiastic, personable and professional individuals are required for The Arts Club front of house team, a cultural hub and leading hospitality venue in the heart of Mayfair, London.

As a Assistant Manager you will gain: 

• Private medical benefits
• Discount in over 800 retail outlets
• Discounts on food & beverage in our restaurants and sister businesses
• Life assurance
• Pension scheme
• Birthday Day Off
• An exciting range of learning and development programmes
• Uniform laundry service
• Opportunities for promotion and continual progression
• Complimentary meals while on shift
• Employee assistance programme
• Occupational health nurse

JOB SUMMARY:

As assistant manager to the General Manager, your role first and foremost, is to execute the instructions of the General Manager and Restaurant Manager and to ensure that these are followed by the department heads and cascaded down to all staff through the appropriate channels. This will entail close contact with all management colleagues and require a range of sound, generalist skills to operate effectively. You will have overall responsibility for the Brasserie in the absence of the GM or RM and operate accordingly in that capacity. You will effectively scrutinise and oversee management systems, procedures and practices to ensure the smooth-running of the establishment and so will be involved both with overseeing operational matters as well as influencing corporate strategy in line with business objectives.

MAIN RESPONSIBILITIES: 

To ensure high operating standards which are consistent with the company values and objectives of the club and in supervising its daily operation, whilst constantly striving to exceed members and their guest expectations where possible. 

To maximise profitability by recognising members needs and demands in the arena of private members clubs and concentrate on these to help management achieve targets.

To drive new ideas, anticipate potential problems and find suitable solutions, striving to achieve guest satisfaction through a variety of means.

To ensure management compliance with relevant & current legislation at all times.

To strategically plan ahead to achieve continuous improvement across the Brasserie and to be responsible for your own development in liaison with the GM to help you achieve this. 

MAIN DUTIES:

·         Monitoring and development of operational standards and controls

·         To put in place a quality audit for FOH areas

·         Co-ordination and management of departmental and management meetings

·         Quality review of action plans with the head of department

·         Oversee departmental training in conjunction with the General Manager, Learning & Development Manager and other department managers - addressing any needs as required 

·         Assist with conducting key performance management tasks, such as holding appraisals to regularly monitor and review objectives set in liaison with the General Manager and Restaurant Manager

·         To build and maintain relationships with all members and external sources of the club

·         Co-ordination of finance meetings and reports

·         Analysis of food and beverage expenditure leading to implementation of actions to maximise sales and improve overall efficiency, whist maintaining high standards and quality of service

·         To oversee Brasseries daily financial arrangements and to identify anomalies, bringing these to the attention of the General Manager as appropriate. There will also be involvement with helping to support the Brasseries budgeting process.

·         Develop and maintain a high level of communication with all major sources of business and sister properties and advise the General Manager of any feedback.

·         To comply with all Brasserie and company policies and procedures.

·         To be responsible for your own development in liaison with the General Manager

·         To ensure the Brasserie entrance and public areas are kept to the highest standards of maintenance and cleanliness. This will include the implementation of appropriate ‘floor checks’ as required.

·         To ensure cross-departmental communication is efficient and effective, through daily, weekly departmental management briefings.

·         To ensure every effort is made to meet all members’ needs, with all comments and complaints being logged and acted upon as required in liaison with the relevant department and GM where appropriate also liaise with the Director of Guest Relations  

·         To have a committed approach to the development of a creative service in the Brasserie ,striving to exceed expectations where possible

·         To ensure that staff deliver a warm and friendly, yet efficient personal service to all members of the club.

·         To regularly follow the ‘guest-journey’ to improve upon service and delivery

·         To undertake duty management shifts as required and to oversee this function

·         To assist the GM and RM in the proper execution of their job, pervading all aspects of the Brasserie daily operation, drawing upon sound generalist knowledge and expertise

·         To improve efficiency and overall profitability, whilst developing and cementing sound employee relations to help achieve the company success and brand awareness  

·         Forecast staffing levels and oversee recruitment as a whole, in consultation with the GM and HR Manager, to ensure adequate employee numbers are maintained. You will ensure that these individuals are suitably competent in order that a high professional standard is achieved and maintained across the organisation at any moment in time

·        

·         To follow and abide by contractual requirements regarding the work place such as employment law, health and safety, hygiene, fire prevention and licensing. 

·         To carry out any other reasonable duty to assist in the smooth-running of the Brasserie.