POSITION SUMMARY: The FOH Manager assists the General Manager in managing the restaurant operations; interacting with guests, team members in a hospitable manner to ensure the guests are having an exemplary dining experience and team members a positive work experience. We refer to this as our Black Tap Vibe! The FOH Manager, supervises and coordinates the activities of team members to ensure the shift is running efficiently and profitably.

ESSENTIAL DUTIES: Some of the essential duties include, but are not limited to:

• Coordinates and supervises daily front of the house shift operations.
• Observes and maintains daily condition of all physical facilities, furnishings and equipment in all areas and makes recommendations for corrections and improvement as needed.
• Maintains and organizes a clean restaurant during their shifts, both front and back of house by regular walk throughs and follows up on regular cleaning and maintenance.
• Understands all food and beverage items offered, including ingredients, methods of preparation and proper service; and safeguards quality and consistency of all menu items – food specifications, recipes, plate presentations, and quality.
• Regularly interacts with guests to ensure an exceptional experience and repeat visits.
• Ensures the delivery of superior service, maximizing guest satisfaction.
• Responds efficiently and accurately to guest concerns.
• Controls operational costs and identifies measures to cut waste in the areas of food, beverage, labor and supplies.
• Effectively conducts inventory of food, beverage, and supplies.
• Ensures all Black Tap cash handling procedures are followed.
• Interviews and selects new Team Members.
• Trains new and current employees on Black Tap's Vibe/guest service practices.
• Coaches and develops team members, providing feedback in a timely and frequent manner to improve performance and productivity.
• Ensure that employees at all levels of responsibility are treated fairly and consistently to achieve high morale and minimum turnover: promote teamwork and foster harmonious working climate.
• Ensures follow through on Black Tap policies and procedures that will maintain future restaurant operations.
• Maintains a healthy environment by following, enforcing health and safety standards and procedures and complying with legal regulations.
• Ensure the safety and security of the facility and employees and respond properly to any emergency.
• Effectively utilizes several different computer applications to communicate, generate information, and analyze data.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or GED required. College degree preferred.
• At least three (3) years of restaurant management experience. A combination of full service and quick service restaurant management experience preferred.
• Proficient in Microsoft applications (e.g. Word, PowerPoint, Excel, Outlook, etc.).
• Must be technically competent in all aspects of restaurant operating systems.

• Food Sanitation Certificate (approved by local law)

Skills and Abilities:

• Effective verbal and written communication skills. Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of people.
• Ability to apply basic math concepts of addition, subtraction, division and multiplication.
• Must be able to effectively manage giving developmental and positive feedback to team members on a daily basis.
• Ability to gather information, analyze data (including cost of goods sold, labor cost, menu mix and sales) and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Approachable and accessible; develops and maintains effective relationships with all departments and team members; strong guest focus.
• Ability to plan, organize and manage multiple priorities in a fast-paced environment; strong time management skills.
• Highly flexible; demonstrates the ability to change directions quickly and re-set priorities.
• Personal characteristics should include high energy, sense of urgency, resilience, reliability, strong listening skills, high integrity, strong sense of discretion, good judgment and self-motivation.
• The statements contained herein reflect general details as necessary to describe the principle functions of this position, the level of knowledge and skill typically required, and the general scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload, gain additional experience to further the individual’s professional development.

Black Tap is an equal opportunity employer

Our Story:

Black Tap Craft Burgers & Beer:
SoHo NYC in the 80’s and 90’s. Our ‘hood was one of squeegee men and subway tags. Of working artists in spattered studios. Of boomboxes, blasting Run DMC, Tribe, De La Soul. It was a legendary neighborhood - of art, and of craft. Where just walking down the street was an immersive experience.

Black Tap is keeping that timeless NYC vibe alive, all over the world. Everything you see, taste, hear and feel - is fresh, fun and familiar. Full of the street art we love. The music we live for. The fun-to-be-with people who bring it, every day.

And the food? Well, the food’s just off the hook. We’ve got an A-list of legendary burgers that sweep awards like Meryl Streep. Outrageous CRAZYSHAKE® that nearly break the internet on a regular basis. Wings that wow with flavor. Veggie options that raise the game. And, of course, a beer list worthy of our name.

We’ve grown a lot from our first “OG” spot on SoHo’s Broome Street. We’re rocking more iconic spaces in NYC, the Vegas strip, Disneyland, Bahrain, Kuwait, Singapore, Switzerland, the UAE, and many more in the works. Despite being in very different cities and cultures, we share one singular vision: We aim to deliver so much more than a dope meal. We bring a full-on experience. A photo op. A memory. A rare moment of awesome. 

POSITION SUMMARY: The FOH Manager assists the General Manager in managing the restaurant operations; interacting with guests, team members in a hospitable manner to ensure the guests are having an exemplary dining experience and team members a positive work experience. We refer to this as our Black Tap Vibe! The FOH Manager, supervises and coordinates the activities of team members to ensure the shift is running efficiently and profitably.

ESSENTIAL DUTIES: Some of the essential duties include, but are not limited to:

• Coordinates and supervises daily front of the house shift operations.
• Observes and maintains daily condition of all physical facilities, furnishings and equipment in all areas and makes recommendations for corrections and improvement as needed.
• Maintains and organizes a clean restaurant during their shifts, both front and back of house by regular walk throughs and follows up on regular cleaning and maintenance.
• Understands all food and beverage items offered, including ingredients, methods of preparation and proper service; and safeguards quality and consistency of all menu items – food specifications, recipes, plate presentations, and quality.
• Regularly interacts with guests to ensure an exceptional experience and repeat visits.
• Ensures the delivery of superior service, maximizing guest satisfaction.
• Responds efficiently and accurately to guest concerns.
• Controls operational costs and identifies measures to cut waste in the areas of food, beverage, labor and supplies.
• Effectively conducts inventory of food, beverage, and supplies.
• Ensures all Black Tap cash handling procedures are followed.
• Interviews and selects new Team Members.
• Trains new and current employees on Black Tap's Vibe/guest service practices.
• Coaches and develops team members, providing feedback in a timely and frequent manner to improve performance and productivity.
• Ensure that employees at all levels of responsibility are treated fairly and consistently to achieve high morale and minimum turnover: promote teamwork and foster harmonious working climate.
• Ensures follow through on Black Tap policies and procedures that will maintain future restaurant operations.
• Maintains a healthy environment by following, enforcing health and safety standards and procedures and complying with legal regulations.
• Ensure the safety and security of the facility and employees and respond properly to any emergency.
• Effectively utilizes several different computer applications to communicate, generate information, and analyze data.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or GED required. College degree preferred.
• At least three (3) years of restaurant management experience. A combination of full service and quick service restaurant management experience preferred.
• Proficient in Microsoft applications (e.g. Word, PowerPoint, Excel, Outlook, etc.).
• Must be technically competent in all aspects of restaurant operating systems.

• Food Sanitation Certificate (approved by local law)

Skills and Abilities:

• Effective verbal and written communication skills. Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of people.
• Ability to apply basic math concepts of addition, subtraction, division and multiplication.
• Must be able to effectively manage giving developmental and positive feedback to team members on a daily basis.
• Ability to gather information, analyze data (including cost of goods sold, labor cost, menu mix and sales) and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Approachable and accessible; develops and maintains effective relationships with all departments and team members; strong guest focus.
• Ability to plan, organize and manage multiple priorities in a fast-paced environment; strong time management skills.
• Highly flexible; demonstrates the ability to change directions quickly and re-set priorities.
• Personal characteristics should include high energy, sense of urgency, resilience, reliability, strong listening skills, high integrity, strong sense of discretion, good judgment and self-motivation.
• The statements contained herein reflect general details as necessary to describe the principle functions of this position, the level of knowledge and skill typically required, and the general scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload, gain additional experience to further the individual’s professional development.

Black Tap is an equal opportunity employer

Our Story:

Black Tap Craft Burgers & Beer:
SoHo NYC in the 80’s and 90’s. Our ‘hood was one of squeegee men and subway tags. Of working artists in spattered studios. Of boomboxes, blasting Run DMC, Tribe, De La Soul. It was a legendary neighborhood - of art, and of craft. Where just walking down the street was an immersive experience.

Black Tap is keeping that timeless NYC vibe alive, all over the world. Everything you see, taste, hear and feel - is fresh, fun and familiar. Full of the street art we love. The music we live for. The fun-to-be-with people who bring it, every day.

And the food? Well, the food’s just off the hook. We’ve got an A-list of legendary burgers that sweep awards like Meryl Streep. Outrageous CRAZYSHAKE® that nearly break the internet on a regular basis. Wings that wow with flavor. Veggie options that raise the game. And, of course, a beer list worthy of our name.

We’ve grown a lot from our first “OG” spot on SoHo’s Broome Street. We’re rocking more iconic spaces in NYC, the Vegas strip, Disneyland, Bahrain, Kuwait, Singapore, Switzerland, the UAE, and many more in the works. Despite being in very different cities and cultures, we share one singular vision: We aim to deliver so much more than a dope meal. We bring a full-on experience. A photo op. A memory. A rare moment of awesome.