• Current / previous experience as a Spa Manager in a busy high-end environment managing a strong team of Hosts and Therapists

•  Exceptional communication skills.Able to work alone and within a team

• Pro-active and reliable

• Great guest service skills

• IT skills

• Have strong organisational and administration skills with close attention to detail

• Ensure a monthly stock count of all retail items 
• Order and keep appropriate par levels of stock at all times.
• Maintain a sound knowledge of all treatments, packages and any promotions.
• Participate in demonstrations/ events as required.
• To be striving monthly for membership targets
• To ensure the retention of members remains at 80% by engaging with Active and Non-Active members.
• Promote retreats, boot camps and corporate events to new and existing members

 GUEST RELATIONS

• Maintain the highest standard of guest service by following Gaia procedures and displaying genuine care and attention to detail.
• Conduct spa tours for VIPs, journalists and prospective members.  Act as an Ambassador for the spa at all times.
• Ensure the Spa team regularly record guest preferences, accurately updating guest profiles.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised.  Record any grievances and follow up accordingly, communicating with the General Manager at all times.  

 SPA OPERATIONS AND CLEANLINESS

• Manage pool & hot tub cleanliness, pool plant operation and safety on a daily basis.
• Ensure the provided services within the spa are kept to a high operational standard (changing rooms, pool area, outside area, experience treatments within pool area,main walkways
• Ensure current legislations are implemented and adhered to across the Spa operation.
• Ensure operational manuals are kept in line with legislation and operational performance.
• Conduct regular Health and Safety audits of the site, addressing issues as they arise.
• Manage on site contractors for completion of all maintenance and servicing on site
• Monitor guest feedback on the provision of services within the gym to ensure we are hitting the 5 star standard across the board.
• Ensure Spa team are implementing cleanliness standards and procedures across the spa

 DUTY MANAGEMENT

• Act as Duty Manager when assigned to this role as part of the rota.
• When on duty:
• Ensure the facility is adequately manned at all times.  Oversee the smooth running of all business centres in the spa.  
• Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary.
• Responsible for Opening/Closing Procedures when on duty.
• Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution.
• Carry out daily briefings with the entire spa team, communicating guest information, hotel news.

 PERSONNEL MANAGEMENT

• Responsible for creating and maintaining staff rosters for Spa Operational Team according to business demands, ensuring adequate cover at all times.
• Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible.
• Responsible for the recruitment, induction, training, development, performance appraisals and discipline of all Spa staff, under the supervision of and in communication with the General Manager.
• Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained.
• Conduct effective inductions and ongoing training for all Spa Team members in line with The Gaia brand standards, accurately recording and keeping Training Inventory Checklists for each team member.
• Any other duties as required

• Current / previous experience as a Spa Manager in a busy high-end environment managing a strong team of Hosts and Therapists

•  Exceptional communication skills.Able to work alone and within a team

• Pro-active and reliable

• Great guest service skills

• IT skills

• Have strong organisational and administration skills with close attention to detail

• Ensure a monthly stock count of all retail items 
• Order and keep appropriate par levels of stock at all times.
• Maintain a sound knowledge of all treatments, packages and any promotions.
• Participate in demonstrations/ events as required.
• To be striving monthly for membership targets
• To ensure the retention of members remains at 80% by engaging with Active and Non-Active members.
• Promote retreats, boot camps and corporate events to new and existing members

 GUEST RELATIONS

• Maintain the highest standard of guest service by following Gaia procedures and displaying genuine care and attention to detail.
• Conduct spa tours for VIPs, journalists and prospective members.  Act as an Ambassador for the spa at all times.
• Ensure the Spa team regularly record guest preferences, accurately updating guest profiles.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised.  Record any grievances and follow up accordingly, communicating with the General Manager at all times.  

 SPA OPERATIONS AND CLEANLINESS

• Manage pool & hot tub cleanliness, pool plant operation and safety on a daily basis.
• Ensure the provided services within the spa are kept to a high operational standard (changing rooms, pool area, outside area, experience treatments within pool area,main walkways
• Ensure current legislations are implemented and adhered to across the Spa operation.
• Ensure operational manuals are kept in line with legislation and operational performance.
• Conduct regular Health and Safety audits of the site, addressing issues as they arise.
• Manage on site contractors for completion of all maintenance and servicing on site
• Monitor guest feedback on the provision of services within the gym to ensure we are hitting the 5 star standard across the board.
• Ensure Spa team are implementing cleanliness standards and procedures across the spa

 DUTY MANAGEMENT

• Act as Duty Manager when assigned to this role as part of the rota.
• When on duty:
• Ensure the facility is adequately manned at all times.  Oversee the smooth running of all business centres in the spa.  
• Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary.
• Responsible for Opening/Closing Procedures when on duty.
• Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution.
• Carry out daily briefings with the entire spa team, communicating guest information, hotel news.

 PERSONNEL MANAGEMENT

• Responsible for creating and maintaining staff rosters for Spa Operational Team according to business demands, ensuring adequate cover at all times.
• Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible.
• Responsible for the recruitment, induction, training, development, performance appraisals and discipline of all Spa staff, under the supervision of and in communication with the General Manager.
• Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained.
• Conduct effective inductions and ongoing training for all Spa Team members in line with The Gaia brand standards, accurately recording and keeping Training Inventory Checklists for each team member.
• Any other duties as required