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Operations Manager
Budock Vean
Operations Manager
Budock Vean
Full Time
Competitive salary
Operations Manager
Budock Vean
Full Time
Competitive salary
Skills
Fluent in English
Description
Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.
At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.
If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.
Explore our opportunities and discover how you can make a difference with us!
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak spa membership
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event
Key Attributes
- Hotel management experience
- Has a calm, can-do attitude
- Experience in team leadership, development and motivation.
- Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
- Is an excellent team player with the ability to work autonomously
- Self-motivator with a proactive and enthusiastic attitude
- Highly guest service focused
- Attention to detail in a range of different work situations
- Possesses interpersonal relationship and organisational skills
- Able to meet financial targets
- Excellent presentation standards
Role & Responsibilities:
- Coordination of all hotel operating departments with the General Manager.
- Maximise in house spend by all guests through Restaurant, Bar and Spa
- Deliver expected levels of performance and the consistency with which they are delivered. Target higher levels of guest satisfaction and repeat business,
- To ensure all complaints are minimised and handled professionally as in accordance with our policies.
- To maintain and enhance the reputation of the hotels.
- To build a strong, well-motivated, high performing team in each department
- To supervise, motivate, train and recruit these teams in line with company policies and manuals.
- Maximise sales performance, marketing and revenue management working closely with the Operations Director, Sales Department
- Ensure effective control of budgets and staff costs.
- Ensure the physical property is well maintained with regular maintenance and improvement.
- Ensure compliance on fire, health and safety, environmental health etc.
- Management Reporting
- Ensure high standards of financial and reporting diligence.
- Comply and abide to company policies and manuals.
- All other duties as required.
Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.
At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.
If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.
Explore our opportunities and discover how you can make a difference with us!
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak spa membership
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event
Key Attributes
- Hotel management experience
- Has a calm, can-do attitude
- Experience in team leadership, development and motivation.
- Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
- Is an excellent team player with the ability to work autonomously
- Self-motivator with a proactive and enthusiastic attitude
- Highly guest service focused
- Attention to detail in a range of different work situations
- Possesses interpersonal relationship and organisational skills
- Able to meet financial targets
- Excellent presentation standards
Role & Responsibilities:
- Coordination of all hotel operating departments with the General Manager.
- Maximise in house spend by all guests through Restaurant, Bar and Spa
- Deliver expected levels of performance and the consistency with which they are delivered. Target higher levels of guest satisfaction and repeat business,
- To ensure all complaints are minimised and handled professionally as in accordance with our policies.
- To maintain and enhance the reputation of the hotels.
- To build a strong, well-motivated, high performing team in each department
- To supervise, motivate, train and recruit these teams in line with company policies and manuals.
- Maximise sales performance, marketing and revenue management working closely with the Operations Director, Sales Department
- Ensure effective control of budgets and staff costs.
- Ensure the physical property is well maintained with regular maintenance and improvement.
- Ensure compliance on fire, health and safety, environmental health etc.
- Management Reporting
- Ensure high standards of financial and reporting diligence.
- Comply and abide to company policies and manuals.
- All other duties as required.
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Operations Manager
Full Time
Competitive salary
Skills
Fluent in English
Budock Vean, Mawnan Smith, Falmouth, Cornwall, TR11 5LG, United Kingdom