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Assistant General Manager
Summary
Assistant General Manager
| Salary | $72000 / Year |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 2021 14th St NW, Washington, District of Columbia 20009, United States |
Assistant General Manager
Description
Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world.
Busboys and Poets is seeking an ambitious, hardworking, people-centric individual with proven experience managing across departments as an Assistant General Manager. In this fast-paced, dynamic work environment, you will deliver training to our diverse staff, as well as managing the overall operation and being an expert in guest relations. The person in this role will represent Busboys and Poets values, including integrity and open and honest communication. If this sounds like the role for you, please consider applying to be an Assistant General Manager at one of our 8 locations in the DMV (DC, MD and VA).
Job Type: Full-time/ 50 hour work week
Pay: $72,000.00
COMPANY BENEFITS
Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match of 5%, 2 weeks vacation time which increases to a maximum of 4 weeks with tenure, 1 week sick leave per year, $34 per day food credit, designated company paid parking, paid parental leave, early wage access, short term and long term disability, a free life insurance policy up to 1.5x your annual salary, pet insurance, professional development reimbursement, yearly technology stipend and a smart casual dress code.
WHY WORK FOR US
WHY WORK FOR US
Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work.
Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions.
Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more!
Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site, blog and podcast.
RESPONSIBILITIES
RESPONSIBILITIES
This role will incorporate the following duties-
REQUIREMENTS
- Serving as an Advocate for the Busboys and Poets brand
- Provide close support to General Manager/Co-Assistant General Manager
- Maintain high level of performance and customer service at all times, leading by example
- Conduct interviews, train and hire new hourly employees in various departments
- Provide effective and consistent feedback/coaching to all hourly staff
- Build and maintain positive relationships with your team by way of trust
- Monitor budgets including overseeing bar manager
- Review schedules prior to posting
- Hold the team accountable by way of Progressive Counseling (PC)
- Maintain cleanliness and organization of the space
- Order and purchase equipment and supplies
- Arrange for equipment maintenance and repairs, and coordinate services such as waste removal and pest control
- Serve as the co-lead in monitoring compliance with health and fire regulations
- Implement training programs for new hires with help from the Training Team
- Resolve employee concerns or complaints by partnering with HR
- Serve and excel in all FOH Manager duties
- Liaison with the Back of House managers to see that the kitchen is running efficiently
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks, when necessary
LEADERSHIP EXPECTATIONS:
- Uphold highest standards of respect and compassion with both guests and staff
- Serve as the example of integrity being honest in all interactions/forms
- Report any concerns of harassment, violence in the workplace, sexual harassment or discrimination to HR immediately
- Maintain a boundary of professionalism between yourself and your teams, avoiding personal relationships that could be a conflict of interest
- Follow up on employee concerns, open items and directives, as soon as possible
REQUIREMENTS
- Served as a Front-of-House/Floor Restaurant Manager at a full-service restaurant for at least 5 years and in an elevated role for at least 2 years
- High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certification or college degree preferred
- Strong team-building and communication skills to train and motivate employees
- Excellent customer service, treating guests like family
- Strong time management skills and accuracy to deal with a variety of duties
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)Willingness to work evenings, weekends and holidays, as required
- Ability and commitment to meet deadlines, even during high volume periods
PHYSICAL DEMANDS
The work that restaurant managers do is both physically and mentally demanding. You are on their feet much of the time. Managers must be able to taste raw and cooked food as well as carry up to 50 pounds, at times. Restaurant managers typically work forty-five to fifty hours a week. However, because the restaurant serves the public and is open on weekends and at night, managers may work longer, irregular hours. Please also note that, as a restaurant manager, you may be asked to change locations, at times.
Busboys and Poets is an Equal Opportunity Employer
We participate in E-Verify
Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world.
Busboys and Poets is seeking an ambitious, hardworking, people-centric individual with proven experience managing across departments as an Assistant General Manager. In this fast-paced, dynamic work environment, you will deliver training to our diverse staff, as well as managing the overall operation and being an expert in guest relations. The person in this role will represent Busboys and Poets values, including integrity and open and honest communication. If this sounds like the role for you, please consider applying to be an Assistant General Manager at one of our 8 locations in the DMV (DC, MD and VA).
Job Type: Full-time/ 50 hour work week
Pay: $72,000.00
COMPANY BENEFITS
Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match of 5%, 2 weeks vacation time which increases to a maximum of 4 weeks with tenure, 1 week sick leave per year, $34 per day food credit, designated company paid parking, paid parental leave, early wage access, short term and long term disability, a free life insurance policy up to 1.5x your annual salary, pet insurance, professional development reimbursement, yearly technology stipend and a smart casual dress code.
WHY WORK FOR US
WHY WORK FOR US
Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work.
Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions.
Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more!
Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site, blog and podcast.
RESPONSIBILITIES
RESPONSIBILITIES
This role will incorporate the following duties-
REQUIREMENTS
- Serving as an Advocate for the Busboys and Poets brand
- Provide close support to General Manager/Co-Assistant General Manager
- Maintain high level of performance and customer service at all times, leading by example
- Conduct interviews, train and hire new hourly employees in various departments
- Provide effective and consistent feedback/coaching to all hourly staff
- Build and maintain positive relationships with your team by way of trust
- Monitor budgets including overseeing bar manager
- Review schedules prior to posting
- Hold the team accountable by way of Progressive Counseling (PC)
- Maintain cleanliness and organization of the space
- Order and purchase equipment and supplies
- Arrange for equipment maintenance and repairs, and coordinate services such as waste removal and pest control
- Serve as the co-lead in monitoring compliance with health and fire regulations
- Implement training programs for new hires with help from the Training Team
- Resolve employee concerns or complaints by partnering with HR
- Serve and excel in all FOH Manager duties
- Liaison with the Back of House managers to see that the kitchen is running efficiently
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks, when necessary
LEADERSHIP EXPECTATIONS:
- Uphold highest standards of respect and compassion with both guests and staff
- Serve as the example of integrity being honest in all interactions/forms
- Report any concerns of harassment, violence in the workplace, sexual harassment or discrimination to HR immediately
- Maintain a boundary of professionalism between yourself and your teams, avoiding personal relationships that could be a conflict of interest
- Follow up on employee concerns, open items and directives, as soon as possible
REQUIREMENTS
- Served as a Front-of-House/Floor Restaurant Manager at a full-service restaurant for at least 5 years and in an elevated role for at least 2 years
- High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certification or college degree preferred
- Strong team-building and communication skills to train and motivate employees
- Excellent customer service, treating guests like family
- Strong time management skills and accuracy to deal with a variety of duties
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)Willingness to work evenings, weekends and holidays, as required
- Ability and commitment to meet deadlines, even during high volume periods
PHYSICAL DEMANDS
The work that restaurant managers do is both physically and mentally demanding. You are on their feet much of the time. Managers must be able to taste raw and cooked food as well as carry up to 50 pounds, at times. Restaurant managers typically work forty-five to fifty hours a week. However, because the restaurant serves the public and is open on weekends and at night, managers may work longer, irregular hours. Please also note that, as a restaurant manager, you may be asked to change locations, at times.
Busboys and Poets is an Equal Opportunity Employer
We participate in E-Verify
Details
| Salary | $72000 / Year |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 2021 14th St NW, Washington, District of Columbia 20009, United States |
Skills
Advanced Knowledge of Cash Registers/ Money Handling
Safe Food Handling
Inventory Management
Training Experience
Staff Scheduling
Fast-Paced Experience
TIPS Certification
By applying you confirm you have these skills.
Busboys & Poets
| Salary | $72000 / Year |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
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2021 14th St NW, Washington, District of Columbia 20009, United States