General Manager or Management Couple - 5 Star Lodge

Description

Job Purpose:

To be responsible for all aspects of Lodge operations, to day-to-day staff management and guests. This position acts as the ambassador of the Red Carnation Hotel Collection brand for the hotel and responsible for leading the Lodge’s senior management team to meet business targets and deliver exceptional guest service.

Organisational Positioning:

·      Department:           Executive Management

·      Reporting to:          SA – Managing Director

·      Location:                The Bushmans Kloof Wilderness Reserve and Wildlife Retreat

Minimum Experience and Qualification Required:

·      Diploma in Hotel or Food & Beverage Management

·      3 years Food & Beverage management experience in a 5* Hotel / Lodge, of which at least 3 years should be at Executive management level.

·      3 years Rooms Management experience in a 5* Hotel  / Lodge at a senior level.

·      Computer literate with advanced working knowledge of Microsoft Office Outlook, Word and Excel

·      Working knowledge of Micros

·      Exposure to Opera

·      Highly presentable

·      Excellent command of the English language with solid verbal and written communication skills

·      Proven ability to proactively analyse financial and economic data and proactively advise against potential risk

·      Proven exceptional track record of guest interaction and service recovery

·      Able to work flexible hours, weekends and holidays and late shifts and travel

·      Able to live on-site

Advantageous Experience and Qualification Desired:

·      Exposure to FnBShop

·      Working with labour unions

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

• actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
• ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
• working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

The advert has minimum requirements listed. Management reserves the right to use additional / relevant information as criteria for short-listing. Bushmans Kloof Wilderness & Wellness Retreat is committed to achieving an inclusive and diverse workforce that reflects the demographics of South Africa. In line with our Employment Equity objectives, preference will be given to candidates from designated groups as defined by the South African Employment Equity Act. We encourage applications from all individuals who meet the job requirements and share our dedication to exceptional hospitality.

General Manager or Management Couple - 5 Star Lodge

Description

Job Purpose:

To be responsible for all aspects of Lodge operations, to day-to-day staff management and guests. This position acts as the ambassador of the Red Carnation Hotel Collection brand for the hotel and responsible for leading the Lodge’s senior management team to meet business targets and deliver exceptional guest service.

Organisational Positioning:

·      Department:           Executive Management

·      Reporting to:          SA – Managing Director

·      Location:                The Bushmans Kloof Wilderness Reserve and Wildlife Retreat

Minimum Experience and Qualification Required:

·      Diploma in Hotel or Food & Beverage Management

·      3 years Food & Beverage management experience in a 5* Hotel / Lodge, of which at least 3 years should be at Executive management level.

·      3 years Rooms Management experience in a 5* Hotel  / Lodge at a senior level.

·      Computer literate with advanced working knowledge of Microsoft Office Outlook, Word and Excel

·      Working knowledge of Micros

·      Exposure to Opera

·      Highly presentable

·      Excellent command of the English language with solid verbal and written communication skills

·      Proven ability to proactively analyse financial and economic data and proactively advise against potential risk

·      Proven exceptional track record of guest interaction and service recovery

·      Able to work flexible hours, weekends and holidays and late shifts and travel

·      Able to live on-site

Advantageous Experience and Qualification Desired:

·      Exposure to FnBShop

·      Working with labour unions

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

• actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
• ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
• working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

The advert has minimum requirements listed. Management reserves the right to use additional / relevant information as criteria for short-listing. Bushmans Kloof Wilderness & Wellness Retreat is committed to achieving an inclusive and diverse workforce that reflects the demographics of South Africa. In line with our Employment Equity objectives, preference will be given to candidates from designated groups as defined by the South African Employment Equity Act. We encourage applications from all individuals who meet the job requirements and share our dedication to exceptional hospitality.