Being Byron

Byron is growing!!!! We’re expanding with new sites, dark kitchens, and new concepts so we are looking for an Operations Manager based in London and East Anglia. 

You will be responsible for delivering effective and efficient operations in up to 9 Byron restaurants so must have proven success in a multi-site role, and as this is a field-based role it will require lots of travel, overnight stays, evening and weekend working.

We are not looking for a Profit & Loss analyst, we want you on the floor driving the teams, we want to see a passionate and engaging leader… an expert in building and developing strong teams, someone with commands high standards whilst ensuring our team provide a memorable Byron experience to both our guests and team members.

Your Role Summary:

Operations manager is a Field based role where we manage several restaurants and operational aspects of the restaurants, from budgeting / forecasting to staffing / training and engagement. Ultimately, we are responsible for driving operational efficiency and profitability of the restaurants.

Core Responsibilities:

• Recruit, select, train, assign, schedule, coach, mentor, and discipline employees
  
• Communicate job expectations; planning, monitoring, appraising, and reviewing employee’s contribution.
• Planning and reviewing actions; ensuring teams are working according to policies and procedures at Byron.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and guest journey standards; resolve problems; complete audits; identify trends within our regions.
• Forecasting requirements – Support and input on quarterly /annual budgets. Oversee and approve weekly sales and labour schedules, analyse variances, initiating corrective actions.
• Develop operations systems by determining best practice.
• Analyse process workflow, employee and space requirements and equipment layout; implement changes – Dark kitchens (virtual brand)
• Managing Deliveroo platform – Strategic offers for the region to ensure we grow top line whilst protecting profit on High volume days
• Maintain safe and healthy work environment by following and ensuring standards and procedures and being complied within legal regulations and Byron policies.
• Update job knowledge by keeping up to date – This could be reading professional publications; maintaining personal networks i.e.: what other brands are doing.
• Meet or exceed operations labour budget expectations.
• Oversee area staff levels, wages, hours and ensure with deliver in line with FLEX.
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Ensure teams are running a safe, injury/accident-free workplace.
• Ensure teams are managing contractors carrying out equipment / maintenance checks and intervene where issues occur or are escalated.
• Manage relationships with key partners i.e.: Deliveroo & Menu partners
• Review and approve all operational costs associated to F&B, repairs, and maintenance, as well as ancillary items through internal and external suppliers /contractors.
• Communicate customer issues with restaurant teams and devise ways of improving the customer experience, including resolving problems and complaints.
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at area meetings.
• Work closely with the supply chain manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively.
• Work closely with marketing on relative campaigns to ensure we execute as per brand objectives.
• Communicate with food safety manager to ensure all processes remain compliant.

Skills and proficiencies required:

• Leadership – Always leading from the front (People)
• Conflict Management (People)
• Decision-Making (People, product, and Profit)
• People Management (People)
• Data entry and processing Skills (Profit)
• Dependable (People)
• Reporting Skills (People/Profit)
• Deadline-Oriented – We don’t stop until it is done
• Budget and forecasting development (Profit)
• Critical Thinking and Problem-Solving Skills (People, profit, and product)
• Effective planning and Organization skills (People, profit and product)
• Communication Skills (People)
• Persuasiveness (People
• Influencing and Leading (People)
• Delegation / co-ordination (People, product)
• Teamwork (People)
• Negotiation (People, profit, and product)
• Adaptability / Hands on (People, product)
• Stress Tolerance / resilient
• Willing to put in the hours when required (People)
• Change oriented to make business improvements (People, profit and product)

Recognition

At Byron we recognise our people for outstanding work, unbelievable commitment, and delivering amazing service. It is a top priority to let our guys know they are doing a great job; we do this by ensuring you have…

A competitive rate of pay

Bonus up to 30%

25 days annual leave (pro rata)

A structured training and development pathway on hand for your ongoing career in hospitality

One Team Ethos

We focus on Team Engagement and a #OneTeam ethos. Working together is what it is all about. Never say no; we take on every challenge thrown at us with no hesitation. At BYRON, we know you can count on your teammates; we are open and honest! Everything is bottom up – we listen to you guys out on the floor and in the kitchen, actioning what you need to sell more burgers! We are committed to you and our #OneTeam ethos. We want to ensure you are always having fun when you are with us.

Now

APPLY! Come and join us here at Byron. If you enjoy having a burger and beer this is the right place for you. You can do this by uploading a CV, sending us a Video or TikTok – make us remember you and stand out from the crowd. 

Being Byron

Byron is growing!!!! We’re expanding with new sites, dark kitchens, and new concepts so we are looking for an Operations Manager based in London and East Anglia. 

You will be responsible for delivering effective and efficient operations in up to 9 Byron restaurants so must have proven success in a multi-site role, and as this is a field-based role it will require lots of travel, overnight stays, evening and weekend working.

We are not looking for a Profit & Loss analyst, we want you on the floor driving the teams, we want to see a passionate and engaging leader… an expert in building and developing strong teams, someone with commands high standards whilst ensuring our team provide a memorable Byron experience to both our guests and team members.

Your Role Summary:

Operations manager is a Field based role where we manage several restaurants and operational aspects of the restaurants, from budgeting / forecasting to staffing / training and engagement. Ultimately, we are responsible for driving operational efficiency and profitability of the restaurants.

Core Responsibilities:

• Recruit, select, train, assign, schedule, coach, mentor, and discipline employees
  
• Communicate job expectations; planning, monitoring, appraising, and reviewing employee’s contribution.
• Planning and reviewing actions; ensuring teams are working according to policies and procedures at Byron.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and guest journey standards; resolve problems; complete audits; identify trends within our regions.
• Forecasting requirements – Support and input on quarterly /annual budgets. Oversee and approve weekly sales and labour schedules, analyse variances, initiating corrective actions.
• Develop operations systems by determining best practice.
• Analyse process workflow, employee and space requirements and equipment layout; implement changes – Dark kitchens (virtual brand)
• Managing Deliveroo platform – Strategic offers for the region to ensure we grow top line whilst protecting profit on High volume days
• Maintain safe and healthy work environment by following and ensuring standards and procedures and being complied within legal regulations and Byron policies.
• Update job knowledge by keeping up to date – This could be reading professional publications; maintaining personal networks i.e.: what other brands are doing.
• Meet or exceed operations labour budget expectations.
• Oversee area staff levels, wages, hours and ensure with deliver in line with FLEX.
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Ensure teams are running a safe, injury/accident-free workplace.
• Ensure teams are managing contractors carrying out equipment / maintenance checks and intervene where issues occur or are escalated.
• Manage relationships with key partners i.e.: Deliveroo & Menu partners
• Review and approve all operational costs associated to F&B, repairs, and maintenance, as well as ancillary items through internal and external suppliers /contractors.
• Communicate customer issues with restaurant teams and devise ways of improving the customer experience, including resolving problems and complaints.
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at area meetings.
• Work closely with the supply chain manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively.
• Work closely with marketing on relative campaigns to ensure we execute as per brand objectives.
• Communicate with food safety manager to ensure all processes remain compliant.

Skills and proficiencies required:

• Leadership – Always leading from the front (People)
• Conflict Management (People)
• Decision-Making (People, product, and Profit)
• People Management (People)
• Data entry and processing Skills (Profit)
• Dependable (People)
• Reporting Skills (People/Profit)
• Deadline-Oriented – We don’t stop until it is done
• Budget and forecasting development (Profit)
• Critical Thinking and Problem-Solving Skills (People, profit, and product)
• Effective planning and Organization skills (People, profit and product)
• Communication Skills (People)
• Persuasiveness (People
• Influencing and Leading (People)
• Delegation / co-ordination (People, product)
• Teamwork (People)
• Negotiation (People, profit, and product)
• Adaptability / Hands on (People, product)
• Stress Tolerance / resilient
• Willing to put in the hours when required (People)
• Change oriented to make business improvements (People, profit and product)

Recognition

At Byron we recognise our people for outstanding work, unbelievable commitment, and delivering amazing service. It is a top priority to let our guys know they are doing a great job; we do this by ensuring you have…

A competitive rate of pay

Bonus up to 30%

25 days annual leave (pro rata)

A structured training and development pathway on hand for your ongoing career in hospitality

One Team Ethos

We focus on Team Engagement and a #OneTeam ethos. Working together is what it is all about. Never say no; we take on every challenge thrown at us with no hesitation. At BYRON, we know you can count on your teammates; we are open and honest! Everything is bottom up – we listen to you guys out on the floor and in the kitchen, actioning what you need to sell more burgers! We are committed to you and our #OneTeam ethos. We want to ensure you are always having fun when you are with us.

Now

APPLY! Come and join us here at Byron. If you enjoy having a burger and beer this is the right place for you. You can do this by uploading a CV, sending us a Video or TikTok – make us remember you and stand out from the crowd.