Location: 1500 Broadway, New York, NY 10036
Company: Carlo’s Bakery
Job Type:  Full Time

About Carlo’s Bakery

Carlo’s Bakery, home of the “Cake Boss,” is a world-renowned bakery known for its high-quality, handcrafted desserts and exceptional customer experience. We take pride in our craftsmanship, creativity, and family-oriented culture. We are looking for an enthusiastic and reliable Assistant General Manager to join our team and help bring our delicious creations to life.

Position Summary

The Assistant Manager is responsible for assisting the General Manager with the overall success of the Bakery. He/she will manage the daily operations of the assigned Bakery location and be accountable for the profit and loss (P&L) for their location. This position is responsible for increasing customer satisfaction and creating a positive work environment for our staff.

Responsibilities

• Manage and motivate Bakery employees through constant communication and regular team meetings

• Responsible with staffing level and determining which staff are assigned to each shift

• Make sure customers always receive exceptional customer service

• Make sure our baked goods are baked and decorated according to Carlo’s Bakery product standards

• Ensure operations are in accordance with food safety and sanitation standards

• Oversee opening and closing procedures and processes (opening/closing shifts)

• Manage store financials – cash handling procedures and cost control (P&L) with the direction of our corporate Finance Dept

• Perform administrative duties including running reports in Paychex and POS

• Manage inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards

• Ensure team members greet, assist, provide efficient service and thank guests in a prompt, courteous, friendly and business-like manner to promote the company image as a service-oriented operation

• Supervise, train and develop team members in accordance with company policies and procedures

• Evaluate storefront conditions and operations to determine strengths and areas for improvement

• Ensure company standards for safety, proper food handling practices, sanitation and productivity is maintained

• Take lead and guide staff on product questions and offer assistance in finding or suggesting product selection to customers

• Oversee all Bakery cleaning, including: walls, floors, display cases, electronics, machinery and work area

Qualifications

• 2+ years of retail/restaurant management experience

• Excellent communication skills, both verbal and written

• Basic computer skills and knowledge of Microsoft Office (Word, Excel)

• Ability to work well in a busy environment

• Ability to lead, motivate, and build efficient teams

• High energy and engaging personality

• Professional demeanor

• Ability to work on your feet for extended periods of time (8+ hours a day)

• Ability to work flexible hours, including weekends and holidays (according to customer 

• demand)

• Demonstrate knowledge of entire product line and preparation

• Food Protection Manager Certification holder

Why Join Carlo’s Bakery?

• Opportunity to grow with an internationally recognized brand.

• Friendly and collaborative work environment.

• Hands-on experience in the baking industry.

• Employee discounts on our famous baked goods.

Apply today and become part of the Carlo’s Bakery family — where passion, craftsmanship, and teamwork create something truly sweet every day!

Location: 1500 Broadway, New York, NY 10036
Company: Carlo’s Bakery
Job Type:  Full Time

About Carlo’s Bakery

Carlo’s Bakery, home of the “Cake Boss,” is a world-renowned bakery known for its high-quality, handcrafted desserts and exceptional customer experience. We take pride in our craftsmanship, creativity, and family-oriented culture. We are looking for an enthusiastic and reliable Assistant General Manager to join our team and help bring our delicious creations to life.

Position Summary

The Assistant Manager is responsible for assisting the General Manager with the overall success of the Bakery. He/she will manage the daily operations of the assigned Bakery location and be accountable for the profit and loss (P&L) for their location. This position is responsible for increasing customer satisfaction and creating a positive work environment for our staff.

Responsibilities

• Manage and motivate Bakery employees through constant communication and regular team meetings

• Responsible with staffing level and determining which staff are assigned to each shift

• Make sure customers always receive exceptional customer service

• Make sure our baked goods are baked and decorated according to Carlo’s Bakery product standards

• Ensure operations are in accordance with food safety and sanitation standards

• Oversee opening and closing procedures and processes (opening/closing shifts)

• Manage store financials – cash handling procedures and cost control (P&L) with the direction of our corporate Finance Dept

• Perform administrative duties including running reports in Paychex and POS

• Manage inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards

• Ensure team members greet, assist, provide efficient service and thank guests in a prompt, courteous, friendly and business-like manner to promote the company image as a service-oriented operation

• Supervise, train and develop team members in accordance with company policies and procedures

• Evaluate storefront conditions and operations to determine strengths and areas for improvement

• Ensure company standards for safety, proper food handling practices, sanitation and productivity is maintained

• Take lead and guide staff on product questions and offer assistance in finding or suggesting product selection to customers

• Oversee all Bakery cleaning, including: walls, floors, display cases, electronics, machinery and work area

Qualifications

• 2+ years of retail/restaurant management experience

• Excellent communication skills, both verbal and written

• Basic computer skills and knowledge of Microsoft Office (Word, Excel)

• Ability to work well in a busy environment

• Ability to lead, motivate, and build efficient teams

• High energy and engaging personality

• Professional demeanor

• Ability to work on your feet for extended periods of time (8+ hours a day)

• Ability to work flexible hours, including weekends and holidays (according to customer 

• demand)

• Demonstrate knowledge of entire product line and preparation

• Food Protection Manager Certification holder

Why Join Carlo’s Bakery?

• Opportunity to grow with an internationally recognized brand.

• Friendly and collaborative work environment.

• Hands-on experience in the baking industry.

• Employee discounts on our famous baked goods.

Apply today and become part of the Carlo’s Bakery family — where passion, craftsmanship, and teamwork create something truly sweet every day!