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Operations Manager
Casa Madera West Hollywood
Operations Manager
Casa Madera West Hollywood
Full Time
2
Years
Experience
$75000 - $90000 / Year
Operations Manager
Casa Madera West Hollywood
Full Time
2
Years
Experience
$75000 - $90000 / Year
Skills
Advanced Knowledge of Cash Registers/ Money Handling
Fine Dining Experience
POS Systems
Safe Food Handling
Inventory Management
Fast-Paced Experience
+3
Description
Operations Manager – Casa Madera, West Hollywood
About Casa Madera:
Where The Sand Meets The Sea…When you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. You’ll gather around tables that are home to chef-driven selections that draw from the rich culinary traditions of Mexican coastal cuisine refined by French technique and Japanese precision.
Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto.
Role Overview:
The Operations Manager reports directly to the General Manager and plays a critical role in driving daily operations while ensuring every guest interaction reflects our high standards. This position supports the restaurant team, oversees a designated group of employees, and partners with the Executive Chef and GM to manage costs, drive sales, and grow the business. Additionally, this role manages our hotel partnership at the Mondrian, overseeing morning coffee service for guests, in-room dining, and the staff cafeteria.
Key Responsibilities:
Team Leadership & Development
Recruit, hire, train, and retain top talent across operations and culinary teams
Conduct performance reviews, document coaching, and identify key employees for growth
Lead by example, modeling brand standards and fostering a supportive, high-performing culture
Oversee scheduling, team management, and daily staff performance
Operational Excellence
Become proficient in all FOH and BOH functions
Ensure adherence to health, safety, and sanitation regulations
Oversee daily venue management, including administrative tasks, repairs, and maintenance
Authorize service comps and voids, maintaining operational integrity
Brand Standards & Guest Experience
Maintain consistent service and presentation across all food, beverage, and guest interactions
Conduct daily venue walkthroughs to ensure “Mint Condition” standards
Handle guest complaints with professionalism and urgency
Support development of new service standards, menu items, and guest engagement practices
Marketing & Business Development
Support marketing strategies and business development initiatives
Coordinate VIP, influencer, and promotional programs to maximize revenue
Build and maintain positive relationships with neighboring businesses
Inventory, Labor & Financial Management
Oversee inventory and labor management, controlling costs and reducing waste
Support financial operations including budgeting, forecasting, and P&L management
Ensure proper handling of cash, petty cash, credit card transactions, and tips
Assist with audits and ensure compliance with financial controls
Qualifications:
Bachelor’s degree in Business, Hospitality, or related field, or equivalent experience
3–5 years management experience, ideally in upscale restaurants or lifestyle hotels
Thorough knowledge of food & beverage operations, health codes, and liquor laws
Exceptional multitasking, communication, and organizational skills
Passion for hospitality and creating exceptional guest experiences
Proven ability to build positive working relationships and lead teams effectively
Flexibility to work weekends, holidays, and on-call shifts
Physical Requirements:
Ability to lift/carry/push/pull up to 35 lbs
Ability to stand, sit, or walk for extended periods
Manual dexterity for operating restaurant equipment and completing daily tasks
Location & Schedule:
Casa Madera, West Hollywood, CA
Full-time, Monday–Sunday (including weekends and holidays)
Benefits:
Medical, dental, and vision coverage
Paid time off
Employee dining discount
Americans with Disabilities Act (ADA):
The above statements describe the principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Equal Employment Opportunity (EEO) Statement:
Noble 33 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Noble 33 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Operations Manager – Casa Madera, West Hollywood
About Casa Madera:
Where The Sand Meets The Sea…When you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. You’ll gather around tables that are home to chef-driven selections that draw from the rich culinary traditions of Mexican coastal cuisine refined by French technique and Japanese precision.
Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto.
Role Overview:
The Operations Manager reports directly to the General Manager and plays a critical role in driving daily operations while ensuring every guest interaction reflects our high standards. This position supports the restaurant team, oversees a designated group of employees, and partners with the Executive Chef and GM to manage costs, drive sales, and grow the business. Additionally, this role manages our hotel partnership at the Mondrian, overseeing morning coffee service for guests, in-room dining, and the staff cafeteria.
Key Responsibilities:
Team Leadership & Development
Recruit, hire, train, and retain top talent across operations and culinary teams
Conduct performance reviews, document coaching, and identify key employees for growth
Lead by example, modeling brand standards and fostering a supportive, high-performing culture
Oversee scheduling, team management, and daily staff performance
Operational Excellence
Become proficient in all FOH and BOH functions
Ensure adherence to health, safety, and sanitation regulations
Oversee daily venue management, including administrative tasks, repairs, and maintenance
Authorize service comps and voids, maintaining operational integrity
Brand Standards & Guest Experience
Maintain consistent service and presentation across all food, beverage, and guest interactions
Conduct daily venue walkthroughs to ensure “Mint Condition” standards
Handle guest complaints with professionalism and urgency
Support development of new service standards, menu items, and guest engagement practices
Marketing & Business Development
Support marketing strategies and business development initiatives
Coordinate VIP, influencer, and promotional programs to maximize revenue
Build and maintain positive relationships with neighboring businesses
Inventory, Labor & Financial Management
Oversee inventory and labor management, controlling costs and reducing waste
Support financial operations including budgeting, forecasting, and P&L management
Ensure proper handling of cash, petty cash, credit card transactions, and tips
Assist with audits and ensure compliance with financial controls
Qualifications:
Bachelor’s degree in Business, Hospitality, or related field, or equivalent experience
3–5 years management experience, ideally in upscale restaurants or lifestyle hotels
Thorough knowledge of food & beverage operations, health codes, and liquor laws
Exceptional multitasking, communication, and organizational skills
Passion for hospitality and creating exceptional guest experiences
Proven ability to build positive working relationships and lead teams effectively
Flexibility to work weekends, holidays, and on-call shifts
Physical Requirements:
Ability to lift/carry/push/pull up to 35 lbs
Ability to stand, sit, or walk for extended periods
Manual dexterity for operating restaurant equipment and completing daily tasks
Location & Schedule:
Casa Madera, West Hollywood, CA
Full-time, Monday–Sunday (including weekends and holidays)
Benefits:
Medical, dental, and vision coverage
Paid time off
Employee dining discount
Americans with Disabilities Act (ADA):
The above statements describe the principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Equal Employment Opportunity (EEO) Statement:
Noble 33 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Noble 33 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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Operations Manager
Full Time
2
Years
Experience
$75000 - $90000 / Year
Skills
Advanced Knowledge of Cash Registers/ Money Handling
Fine Dining Experience
POS Systems
Safe Food Handling
Inventory Management
Fast-Paced Experience
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8440 Sunset Blvd, West Hollywood, CA 90069, USA