Hotel General Manager

Location: Camden Town / Chalk Farm, NW3

About Us

Located in the heart of Camden, our hotels and premises sit among some of London's most vibrant cultural landmarks, including the Roundhouse Theatre, Camden Market, Primrose Hill, and Hampstead Heath. With excellent transport links via Chalk Farm Underground and Kentish Town Overground, our locations are perfectly positioned for guests seeking culture, nightlife, and standout hospitality experiences.

We celebrate individuality, creativity, and great energy. We believe outstanding hospitality comes from great people, great customer service and great rooms — and we're proud to work with a single, close-knit team delivering across all our hotels.

Overview

We are seeking an experienced, commercially driven General Manager to take ownership of a 60+ bedroom property and lead it through its next phase of growth. This hands‑on role combines P&L ownership, revenue strategy, operational leadership and team development to deliver great guest experiences and sustainable financial performance.

Key Responsibilities

Commercial & Revenue Leadership

• Own P&L performance: set targets, deliver budgets, manage costs and drive profitability
• Develop and execute revenue strategies: dynamic pricing, rate structures and segmentation to maximise RevPAR, ADR, occupancy and Gross Operating Profit
• Manage distribution mix across direct bookings, OTAs and GDS; ensure rate parity and optimise channel performance
• Maintain forecasting: track booking pace, pick-up trends and market shifts; translate data into actionable commercial plans
• Drive upsells and ancillary revenue: upgrades, F&B packages and local promotions to increase guest spend
• Analyse business performance and implement revenue and commercial initiatives (sales, packages, local partnerships)
• Handle OTA and corporate rate relationships; monitor channel performance and rate integrity
• Present clear, plain‑English commercial reports and recommendations to owners/leadership

Operational & People Leadership

• Oversee day‑to‑day operations of a 60+ bedroom independent hotel, ensuring high standards of cleanliness, presentation and maintenance
• Lead reputation management: monitor and improve online presence, guest reviews and guest satisfaction scores
• Lead, coach and develop the hotel team; set clear expectations, run regular 1:1s and performance reviews
• Ensure full compliance with Licensing, Health & Safety, Fire Safety, Food Hygiene, GDPR and employment law; act as DPS where applicable
• Maintain robust controls over cash handling, stock, payroll and operational reporting
• Drive post‑investment priorities (repositioning, F&B relaunch, guest experience improvements)

What We're Looking For

• Proven experience as a Hotel General Manager or senior hotel leader within an independent property (60+ rooms desirable)
• Strong commercial and revenue management experience: practical understanding of pricing, forecasting, channel strategy and segmentation
• Demonstrable P&L ownership and budget delivery; track record of achieving RevPAR/ADR growth targets
• Confident using PMS, revenue management tools, channel managers and OTA platforms (experience with systems such as Zonal a plus)
• Good Excel skills for forecasting; familiarity with BI tools a plus
• Experience with hotel website management and reputation platforms (e.g., Google Reviews etc.)
• Strong local market knowledge of Camden and practical commercial judgement
• Excellent leadership, organisational and stakeholder management skills; hands‑on, practical approach
• Comfortable working evenings/weekends and travelling between on‑site locations as required 

Benefits

• Competitive salary (dependent on experience)
• Staff discount across the business
• Free CODE App membership
• Free 24/7 counselling and mental health support via Able Futures
• Cycle to Work Scheme

Hotel General Manager

Location: Camden Town / Chalk Farm, NW3

About Us

Located in the heart of Camden, our hotels and premises sit among some of London's most vibrant cultural landmarks, including the Roundhouse Theatre, Camden Market, Primrose Hill, and Hampstead Heath. With excellent transport links via Chalk Farm Underground and Kentish Town Overground, our locations are perfectly positioned for guests seeking culture, nightlife, and standout hospitality experiences.

We celebrate individuality, creativity, and great energy. We believe outstanding hospitality comes from great people, great customer service and great rooms — and we're proud to work with a single, close-knit team delivering across all our hotels.

Overview

We are seeking an experienced, commercially driven General Manager to take ownership of a 60+ bedroom property and lead it through its next phase of growth. This hands‑on role combines P&L ownership, revenue strategy, operational leadership and team development to deliver great guest experiences and sustainable financial performance.

Key Responsibilities

Commercial & Revenue Leadership

• Own P&L performance: set targets, deliver budgets, manage costs and drive profitability
• Develop and execute revenue strategies: dynamic pricing, rate structures and segmentation to maximise RevPAR, ADR, occupancy and Gross Operating Profit
• Manage distribution mix across direct bookings, OTAs and GDS; ensure rate parity and optimise channel performance
• Maintain forecasting: track booking pace, pick-up trends and market shifts; translate data into actionable commercial plans
• Drive upsells and ancillary revenue: upgrades, F&B packages and local promotions to increase guest spend
• Analyse business performance and implement revenue and commercial initiatives (sales, packages, local partnerships)
• Handle OTA and corporate rate relationships; monitor channel performance and rate integrity
• Present clear, plain‑English commercial reports and recommendations to owners/leadership

Operational & People Leadership

• Oversee day‑to‑day operations of a 60+ bedroom independent hotel, ensuring high standards of cleanliness, presentation and maintenance
• Lead reputation management: monitor and improve online presence, guest reviews and guest satisfaction scores
• Lead, coach and develop the hotel team; set clear expectations, run regular 1:1s and performance reviews
• Ensure full compliance with Licensing, Health & Safety, Fire Safety, Food Hygiene, GDPR and employment law; act as DPS where applicable
• Maintain robust controls over cash handling, stock, payroll and operational reporting
• Drive post‑investment priorities (repositioning, F&B relaunch, guest experience improvements)

What We're Looking For

• Proven experience as a Hotel General Manager or senior hotel leader within an independent property (60+ rooms desirable)
• Strong commercial and revenue management experience: practical understanding of pricing, forecasting, channel strategy and segmentation
• Demonstrable P&L ownership and budget delivery; track record of achieving RevPAR/ADR growth targets
• Confident using PMS, revenue management tools, channel managers and OTA platforms (experience with systems such as Zonal a plus)
• Good Excel skills for forecasting; familiarity with BI tools a plus
• Experience with hotel website management and reputation platforms (e.g., Google Reviews etc.)
• Strong local market knowledge of Camden and practical commercial judgement
• Excellent leadership, organisational and stakeholder management skills; hands‑on, practical approach
• Comfortable working evenings/weekends and travelling between on‑site locations as required 

Benefits

• Competitive salary (dependent on experience)
• Staff discount across the business
• Free CODE App membership
• Free 24/7 counselling and mental health support via Able Futures
• Cycle to Work Scheme