Join Our Team! Reservations & Events Manager - Canal Restaurant, Mason & Fifth, Westbourne Park.

Canal is a vibrant neighbourhood restaurant rooted in warm hospitality, thoughtful food, and a sense of place. We are looking for an exceptional Reservations & Events Manager to oversee our reservations operation and help create unforgettable guest experiences.

As a key member of our management team, you will ensure seamless communication between front‑of‑house, kitchen, and the Mason & Fifth events teams, delivering a smooth guest journey from first enquiry through to arrival.

The Role.

Reservations & Systems Management

• Manage & optimise SevenRooms availability and access rules to maximise covers.
• Handle all email and phone enquiries with prompt, polished communication.
• Oversee TripleSeat event enquiries and follow‑ups.
• Maintain accurate availability, guest notes, and profiles across platforms.

Events & Group Bookings

• Coordinate all large group bookings and private events across the restaurant.
• Work with the Head Chef and Executive Chef on menus and logistics.
• Communicate the Mason & Fifth cultural & events programme to the team.
• Prepare event briefing documents and ensure smooth operational delivery.

Guest Experience Leadership

• Lead host operations and ensure every guest is greeted warmly and efficiently.
• Uphold standards around greetings, seating, and cloakroom procedures.
• Train FOH teams in SevenRooms usage, communication, and service etiquette.
• Deliver relaxed yet polished service that embodies the Canal experience.

Team Development

• Lead and support the host team to deliver consistent service excellence.
• Partner with management to deliver cross‑training across service teams.
• Set the tone for hospitality through confident, positive leadership.

Operations & Administration

• Produce regular reporting on booking trends, occupancy, and guest feedback.
• Maintain accurate digital & written records for events and guest preferences.
• Ensure compliance with data protection and operational procedures.

What we're looking for.

Essential

• Experience in reservations, guest relations, or events within a premium or high‑volume venue.
• Strong working knowledge of SevenRooms and TripleSeat (or equivalent).
• Excellent written & verbal communication with exceptional attention to detail.
• Ability to multitask calmly under pressure.
• Confident leadership with a genuine passion for hospitality.
• Highly organised, proactive, and solution‑oriented.

Desirable

• Experience running the door or managing a section in premium dining.
• Event operations and private dining familiarity.
• Understanding of CRM and guest database management.

Join Our Team! Reservations & Events Manager - Canal Restaurant, Mason & Fifth, Westbourne Park.

Canal is a vibrant neighbourhood restaurant rooted in warm hospitality, thoughtful food, and a sense of place. We are looking for an exceptional Reservations & Events Manager to oversee our reservations operation and help create unforgettable guest experiences.

As a key member of our management team, you will ensure seamless communication between front‑of‑house, kitchen, and the Mason & Fifth events teams, delivering a smooth guest journey from first enquiry through to arrival.

The Role.

Reservations & Systems Management

• Manage & optimise SevenRooms availability and access rules to maximise covers.
• Handle all email and phone enquiries with prompt, polished communication.
• Oversee TripleSeat event enquiries and follow‑ups.
• Maintain accurate availability, guest notes, and profiles across platforms.

Events & Group Bookings

• Coordinate all large group bookings and private events across the restaurant.
• Work with the Head Chef and Executive Chef on menus and logistics.
• Communicate the Mason & Fifth cultural & events programme to the team.
• Prepare event briefing documents and ensure smooth operational delivery.

Guest Experience Leadership

• Lead host operations and ensure every guest is greeted warmly and efficiently.
• Uphold standards around greetings, seating, and cloakroom procedures.
• Train FOH teams in SevenRooms usage, communication, and service etiquette.
• Deliver relaxed yet polished service that embodies the Canal experience.

Team Development

• Lead and support the host team to deliver consistent service excellence.
• Partner with management to deliver cross‑training across service teams.
• Set the tone for hospitality through confident, positive leadership.

Operations & Administration

• Produce regular reporting on booking trends, occupancy, and guest feedback.
• Maintain accurate digital & written records for events and guest preferences.
• Ensure compliance with data protection and operational procedures.

What we're looking for.

Essential

• Experience in reservations, guest relations, or events within a premium or high‑volume venue.
• Strong working knowledge of SevenRooms and TripleSeat (or equivalent).
• Excellent written & verbal communication with exceptional attention to detail.
• Ability to multitask calmly under pressure.
• Confident leadership with a genuine passion for hospitality.
• Highly organised, proactive, and solution‑oriented.

Desirable

• Experience running the door or managing a section in premium dining.
• Event operations and private dining familiarity.
• Understanding of CRM and guest database management.