A bit about us.

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with cafes, coffee shops and coffee trucks, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

Our cafés and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and fresh pastries. We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

We are looking for the next generation of Managers who are passionate about the hospitality industry and progressing their career to join our team. As an Assistant Manager, we expect the usual stuff on a day-to-day basis, running your site in style and supporting your senior management team to meet site targets and team goals. In return our General Manager will invest time and energy towards helping you to push your career to the next stage, whatever that looks like for you.

To be eligible for this role, you will need to demonstrate confidence in leading the Front of House team. You must drive service and sales, and be the constant face of energy and passion on site! We expect previous experience in restaurant management, strong experience in supporting a busy team, and a 'hands on' approach/attitude at all times. The team operates across two Canary Wharf sites, and everyone works between both locations. You’ll be expected to split your time as needed to support collaboration and business needs across the sites.

Role Responsibilities:

• Support the management team in the running of a high volume & fast-paced restaurant

• Responsible for opening and closing of the site

• Possess full understanding of Grind Steps of Service

• Deliver exemplary service in line with our procedures

• Effectively lead a busy team of Front of House employees

• Create daily brief sheets for the Front of House team

• Help to deliver Front of House training & development programs to all team members

• Support in the recruitment and onboarding of new employees into the business

• Motivate all staff and project a positive attitude at all times. 

• To participate in regular team meetings and in necessary Management meetings.

• Displays a smart and professional appearance, representing the company in a positive manner 

Skills Required:

• Strong managerial and leadership skills

• Possess excellent communication skills to enable effective dialogue with colleagues and customers

• Ability to work well under pressure and use initiative

• Ability to problem solve and escalate complaints accordingly

• Dedicated team-player, who strives for excellence and leads by example 

• Strong time-management and prioritisation skills

Diversity and Inclusion. 

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• NEST Pension: We offer a pension scheme to help you plan for your future.
• Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more.
• Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses.
• Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.

A bit about us.

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with cafes, coffee shops and coffee trucks, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

Our cafés and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and fresh pastries. We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

We are looking for the next generation of Managers who are passionate about the hospitality industry and progressing their career to join our team. As an Assistant Manager, we expect the usual stuff on a day-to-day basis, running your site in style and supporting your senior management team to meet site targets and team goals. In return our General Manager will invest time and energy towards helping you to push your career to the next stage, whatever that looks like for you.

To be eligible for this role, you will need to demonstrate confidence in leading the Front of House team. You must drive service and sales, and be the constant face of energy and passion on site! We expect previous experience in restaurant management, strong experience in supporting a busy team, and a 'hands on' approach/attitude at all times. The team operates across two Canary Wharf sites, and everyone works between both locations. You’ll be expected to split your time as needed to support collaboration and business needs across the sites.

Role Responsibilities:

• Support the management team in the running of a high volume & fast-paced restaurant

• Responsible for opening and closing of the site

• Possess full understanding of Grind Steps of Service

• Deliver exemplary service in line with our procedures

• Effectively lead a busy team of Front of House employees

• Create daily brief sheets for the Front of House team

• Help to deliver Front of House training & development programs to all team members

• Support in the recruitment and onboarding of new employees into the business

• Motivate all staff and project a positive attitude at all times. 

• To participate in regular team meetings and in necessary Management meetings.

• Displays a smart and professional appearance, representing the company in a positive manner 

Skills Required:

• Strong managerial and leadership skills

• Possess excellent communication skills to enable effective dialogue with colleagues and customers

• Ability to work well under pressure and use initiative

• Ability to problem solve and escalate complaints accordingly

• Dedicated team-player, who strives for excellence and leads by example 

• Strong time-management and prioritisation skills

Diversity and Inclusion. 

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• NEST Pension: We offer a pension scheme to help you plan for your future.
• Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more.
• Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses.
• Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.