Description
The Captain Whidbey has undergone an amazing transformation and re-opened in April.
The Captain Whidbey was recently featured in Sunset Magazine, Vogue and Conde Nast Traveler.
We are building a guest experience like no other resort in the PNW and the San Juan Islands area.
If you fashion yourself a kind, honest, sincere and outgoing person, who would like to take pride in creating a unique and "only at Captain Whidbey" experience, we want to meet you.
Located on the shores of Penn Cove on Whidbey Island, in the heart of Ebey’s Landing National Historic Reserve, Captain Whidbey has provided legendary island hospitality and dining since 1907. With 30 rooms, a new restaurant and bar concept, 6 beautiful acres and a dock for seaplanes, boats, and kayaks on Penn Cove, Captain Whidbey will become the coolest place to work on Whidbey.
Full Time, Part Time and Seasonal positions available
Purpose of Position
To ensure the highest standards of the guest experience are met at check-in, check-out and during a guests stay.
Position Mission/Overview
The mission of the Guest Services Agent is to execute the guest experience to the fullest extent.
Will ensure that all contact and communication with guests is fluid and leaves feeling they have received exceptional customer service. The GSA will act as a liaison between guests and rest of
hotel staff. As a valued team member with The Q Hotel Group, we focus on exceeding our guest's expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.
Essential Job Functions/Responsibilities to include the following. Other duties may be assigned.
Greet guests with a warm welcome as they enter the inn’s lobby.
Assist all Front of house departments as needed, such as housekeeping
Take restaurant reservations in the Restaurant Reservation program/App
Register guests (check-in) into and out (check out) of the hotel property management system (PMS).
“Room” guests, escort guests to their room(s) and show guest(s) key features of the room.
Resolve guest problems and issues following proper conduct standards.
Thoroughly understand and adhere to proper credit, check cashing and cash handling policies and procedure.
At all times, demonstrate the highest level of professionalism in dealing with guests, staff and other managers.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all late checkouts, early arrivals and special requests.
Keep work area and lobby clean of all clutter while maintaining professional appearance and standards.
Answer all incoming calls within three rings and using Q standards.
Make hotel reservations using Q standards.
Support, maintain and participate in other duties as determined necessary by manager.
Maintain up to date knowledge of Hotel services, products and procedures
Focus on working in a safe manner and create a safe working environment at all times.
Deliver packages, amenities, gift shop items, or other items as directed to guest rooms.
Use proper mail, package and message handling procedures
Conduct cash transactions, including making proper change.
Adhere to credit, and check cashing policies and procedures.
Post transactions to guest accounts.
Assist guests with safe deposit boxes according to Q policies and procedures.
Perform guest checkouts and post-final payments.
Required Position Skills
Diversity
Leadership/Ethics
Oral Communication
Planning/Organizing
Problem Solving
Service Orientation
Team Work
Education/Vocational Experience
The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• High School Diploma minimum.
• 12 months related Hotel front desk experience
The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.
The Captain Whidbey is undergoing an amazing transformation and will be re-opening this coming April.
We are building a guest experience like no other resort in the PNW and the San Juan Islands area.
If you fashion yourself a kind, honest, sincere and outgoing person, who would like to take pride in creating a unique and "only at Captain Whidbey" experience, we want to meet you.
Located on the shores of Penn Cove on Whidbey Island, in the heart of Ebey’s Landing National Historic Reserve, Captain Whidbey has provided legendary island hospitality and dining since 1907. With 30 rooms, a new restaurant and bar concept, 6 beautiful acres and a dock for seaplanes, boats, and kayaks on Penn Cove, Captain Whidbey will become the coolest place to work on Whidbey.
The Captain Whidbey has undergone an amazing transformation and re-opened in April.
The Captain Whidbey was recently featured in Sunset Magazine, Vogue and Conde Nast Traveler.
We are building a guest experience like no other resort in the PNW and the San Juan Islands area.
If you fashion yourself a kind, honest, sincere and outgoing person, who would like to take pride in creating a unique and "only at Captain Whidbey" experience, we want to meet you.
Located on the shores of Penn Cove on Whidbey Island, in the heart of Ebey’s Landing National Historic Reserve, Captain Whidbey has provided legendary island hospitality and dining since 1907. With 30 rooms, a new restaurant and bar concept, 6 beautiful acres and a dock for seaplanes, boats, and kayaks on Penn Cove, Captain Whidbey will become the coolest place to work on Whidbey.
Full Time, Part Time and Seasonal positions available
Purpose of Position
To ensure the highest standards of the guest experience are met at check-in, check-out and during a guests stay.
Position Mission/Overview
The mission of the Guest Services Agent is to execute the guest experience to the fullest extent.
Will ensure that all contact and communication with guests is fluid and leaves feeling they have received exceptional customer service. The GSA will act as a liaison between guests and rest of
hotel staff. As a valued team member with The Q Hotel Group, we focus on exceeding our guest's expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.
Essential Job Functions/Responsibilities to include the following. Other duties may be assigned.
Greet guests with a warm welcome as they enter the inn’s lobby.
Assist all Front of house departments as needed, such as housekeeping
Take restaurant reservations in the Restaurant Reservation program/App
Register guests (check-in) into and out (check out) of the hotel property management system (PMS).
“Room” guests, escort guests to their room(s) and show guest(s) key features of the room.
Resolve guest problems and issues following proper conduct standards.
Thoroughly understand and adhere to proper credit, check cashing and cash handling policies and procedure.
At all times, demonstrate the highest level of professionalism in dealing with guests, staff and other managers.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all late checkouts, early arrivals and special requests.
Keep work area and lobby clean of all clutter while maintaining professional appearance and standards.
Answer all incoming calls within three rings and using Q standards.
Make hotel reservations using Q standards.
Support, maintain and participate in other duties as determined necessary by manager.
Maintain up to date knowledge of Hotel services, products and procedures
Focus on working in a safe manner and create a safe working environment at all times.
Deliver packages, amenities, gift shop items, or other items as directed to guest rooms.
Use proper mail, package and message handling procedures
Conduct cash transactions, including making proper change.
Adhere to credit, and check cashing policies and procedures.
Post transactions to guest accounts.
Assist guests with safe deposit boxes according to Q policies and procedures.
Perform guest checkouts and post-final payments.
Required Position Skills
Diversity
Leadership/Ethics
Oral Communication
Planning/Organizing
Problem Solving
Service Orientation
Team Work
Education/Vocational Experience
The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• High School Diploma minimum.
• 12 months related Hotel front desk experience
The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.
The Captain Whidbey is undergoing an amazing transformation and will be re-opening this coming April.
We are building a guest experience like no other resort in the PNW and the San Juan Islands area.
If you fashion yourself a kind, honest, sincere and outgoing person, who would like to take pride in creating a unique and "only at Captain Whidbey" experience, we want to meet you.
Located on the shores of Penn Cove on Whidbey Island, in the heart of Ebey’s Landing National Historic Reserve, Captain Whidbey has provided legendary island hospitality and dining since 1907. With 30 rooms, a new restaurant and bar concept, 6 beautiful acres and a dock for seaplanes, boats, and kayaks on Penn Cove, Captain Whidbey will become the coolest place to work on Whidbey.