Purpose of Position

Provide outstanding guest service creating a world-class experience for those guests arriving late
and checking out early.
This position works the overnight shift of 11pm to 7am.
This position must be flexible to work weekends and holidays as needed.
This position handles all night audit responsibilities, completing in an accurate and
timely manner.


Position Mission/Overview

The Mission of the Night Auditor is to complete the night audit procedure in an accurate and timely manner in order to accurately report the sales and operating statistics for the day. The Night Auditor shall assist other members of the Guest Services Team with all front office duties as necessary.
As a valued team member with The Q Hotel Group, we focus on exceeding our guests expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.

Essential Job Functions/Responsibilities

 Greets guests as they enter and depart the hotel lobby.
 Perform package break-downs when needed and ensure that the packages are completed.
 Handles and processes guest check in and check out in accordance with Captain Whidbey standards.
 Assists guests with luggage when needed.
 Responds to and relays all guest requests and complaints.
 Handles cash transactions.
 Answers main line hotel calls, front desk telephones and takes reservation calls.
 Completes shift checklist in a timely manner and turns in at end of shift.
 Reviews all front desk updates and posting and corrects if necessary.
 Reviews all outlet tickets and correct if necessary.
 Reviews all front desk and restaurant credit card transactions and balances.
 Posts all necessary charges.
 Completes bucket check before posting room/tax.
 Checks folios and adjusts or transfers to the appropriate folio.
 Completes banquet break down is appropriate for property.
 Completes sales worksheet and turns in.
 Completes journal entries.
 Breaks down promo tickets.
 Completes PMS Backup (daily).
 Runs final reports and distributes to appropriate departments.
 Prints Flash report and distributes to appropriate personnel.
 Submit credit card batches.
 Relays any pertinent information to next shift.
 Prepares and delivers room service orders as needed – if RS is offered
 Delivers newspapers to rooms – if property offers this amenity.
 Completes coffee setup at desk, if offered.
 Completes continental breakfast set up in Tavern so it is guest ready by 7am
 Notifies General Manager of any supply needs.
 Attends scheduled meetings.

Position Expectations

 Ensure that the all guest service operations are maintained to established hotel service levels.
 Ensure the security and safety of Guests, Visitors and Associates are maintained.
 Ensure the End of Day and Reporting Requirements are completed on a nightly basis.


Required Position Skills

 Diversity
 Leadership/Ethics
 Oral Communication
 Planning/Organizing
 Problem Solving
 Service Orientation
 Team Work


Education/Vocational Experience

The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• High School Diploma minimum.
• 12 months related Hotel front desk experience.
• Food Handlers Card for the state of WA

The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.

Purpose of Position

Provide outstanding guest service creating a world-class experience for those guests arriving late
and checking out early.
This position works the overnight shift of 11pm to 7am.
This position must be flexible to work weekends and holidays as needed.
This position handles all night audit responsibilities, completing in an accurate and
timely manner.


Position Mission/Overview

The Mission of the Night Auditor is to complete the night audit procedure in an accurate and timely manner in order to accurately report the sales and operating statistics for the day. The Night Auditor shall assist other members of the Guest Services Team with all front office duties as necessary.
As a valued team member with The Q Hotel Group, we focus on exceeding our guests expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.

Essential Job Functions/Responsibilities

 Greets guests as they enter and depart the hotel lobby.
 Perform package break-downs when needed and ensure that the packages are completed.
 Handles and processes guest check in and check out in accordance with Captain Whidbey standards.
 Assists guests with luggage when needed.
 Responds to and relays all guest requests and complaints.
 Handles cash transactions.
 Answers main line hotel calls, front desk telephones and takes reservation calls.
 Completes shift checklist in a timely manner and turns in at end of shift.
 Reviews all front desk updates and posting and corrects if necessary.
 Reviews all outlet tickets and correct if necessary.
 Reviews all front desk and restaurant credit card transactions and balances.
 Posts all necessary charges.
 Completes bucket check before posting room/tax.
 Checks folios and adjusts or transfers to the appropriate folio.
 Completes banquet break down is appropriate for property.
 Completes sales worksheet and turns in.
 Completes journal entries.
 Breaks down promo tickets.
 Completes PMS Backup (daily).
 Runs final reports and distributes to appropriate departments.
 Prints Flash report and distributes to appropriate personnel.
 Submit credit card batches.
 Relays any pertinent information to next shift.
 Prepares and delivers room service orders as needed – if RS is offered
 Delivers newspapers to rooms – if property offers this amenity.
 Completes coffee setup at desk, if offered.
 Completes continental breakfast set up in Tavern so it is guest ready by 7am
 Notifies General Manager of any supply needs.
 Attends scheduled meetings.

Position Expectations

 Ensure that the all guest service operations are maintained to established hotel service levels.
 Ensure the security and safety of Guests, Visitors and Associates are maintained.
 Ensure the End of Day and Reporting Requirements are completed on a nightly basis.


Required Position Skills

 Diversity
 Leadership/Ethics
 Oral Communication
 Planning/Organizing
 Problem Solving
 Service Orientation
 Team Work


Education/Vocational Experience

The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• High School Diploma minimum.
• 12 months related Hotel front desk experience.
• Food Handlers Card for the state of WA

The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.