We are looking for a brilliant Host/Hostess to join the team here at St Ermin’s Hotel.  This is a part-time position for 30 hours per week, worked across 5 days.

If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.

Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.

What do you get in Return?

• Great salary and service charge – The more we make, the more you make!
  
• Fun, Love & Energy – Not just a slogan, it’s just who we are.
  
• The best staff canteen in London! – Breakfast, Lunch & Dinner.
  
• Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, mental health support via MyStrenght, exclusive retail and restaurant discounts, and more.
  
• Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
  
• An opportunity to experience and collect great memories that will last with you forever.
  

As a Host/Hostess you will ensure to warmly welcoming guests as they arrive at F&B outlets, ensuring each guest has an great first impression. Embracing and displaying the St Ermin’s culture of Fun, Love and Energy.

What will you be doing?

• Meet and greet every guest on arrival, smiling and using their name, whilst providing exception service and hospitality.
• Engage in conversation with guests and, when possible, find out how they are enjoying their stay at the hotel.  Feedback any positive/constructive feedback to one of the F&B managers.
• Be able to work with and manage bookings through our online booking system: Bookatable and our website
• Proceed bookings and pass all the accurate information to guests
• Update daily the F&B forecast
• Contact and respond to emails/phone calls from guests
• Print daily bookings for managers and chefs
• Print menus and be the main point of contact between outlets
• Complete the Stationary order for all the outlets.
• Taking into account the individual guest’s needs, serving guests in any F&B outlet in a warm, friendly and efficient manner
• Ensures that all preparation duties are carried out to the outlet standard on applicable shifts
• Ensure that all areas are correctly set up and that they are clean, in accordance with the schedule, including stations, fridges and cupboards.

Note: This description is not intended to establish a total definition of the job, but an outline of the duties

To find out more about us, check out our Instagram accounts  @sterminshotel  and @funloveenergy 

You will have to be eligible to work in the UK to be consider for the role.

We are looking for a brilliant Host/Hostess to join the team here at St Ermin’s Hotel.  This is a part-time position for 30 hours per week, worked across 5 days.

If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.

Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.

What do you get in Return?

• Great salary and service charge – The more we make, the more you make!
  
• Fun, Love & Energy – Not just a slogan, it’s just who we are.
  
• The best staff canteen in London! – Breakfast, Lunch & Dinner.
  
• Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, mental health support via MyStrenght, exclusive retail and restaurant discounts, and more.
  
• Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
  
• An opportunity to experience and collect great memories that will last with you forever.
  

As a Host/Hostess you will ensure to warmly welcoming guests as they arrive at F&B outlets, ensuring each guest has an great first impression. Embracing and displaying the St Ermin’s culture of Fun, Love and Energy.

What will you be doing?

• Meet and greet every guest on arrival, smiling and using their name, whilst providing exception service and hospitality.
• Engage in conversation with guests and, when possible, find out how they are enjoying their stay at the hotel.  Feedback any positive/constructive feedback to one of the F&B managers.
• Be able to work with and manage bookings through our online booking system: Bookatable and our website
• Proceed bookings and pass all the accurate information to guests
• Update daily the F&B forecast
• Contact and respond to emails/phone calls from guests
• Print daily bookings for managers and chefs
• Print menus and be the main point of contact between outlets
• Complete the Stationary order for all the outlets.
• Taking into account the individual guest’s needs, serving guests in any F&B outlet in a warm, friendly and efficient manner
• Ensures that all preparation duties are carried out to the outlet standard on applicable shifts
• Ensure that all areas are correctly set up and that they are clean, in accordance with the schedule, including stations, fridges and cupboards.

Note: This description is not intended to establish a total definition of the job, but an outline of the duties

To find out more about us, check out our Instagram accounts  @sterminshotel  and @funloveenergy 

You will have to be eligible to work in the UK to be consider for the role.