Responsibilities:
* Maintaining a positive, empathetic and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.

Bonus Points:
* High school diploma
* Ability to stay calm when customers are stressed or upset.
* Comfortable using computers.
* Experience working with customer support.

Perks:
* Tuition Reimbursement
* Healthcare insurance.
* 401(k) Retirement Savings Plan
* Legal Insurance
* Paid Time Off

Responsibilities:
* Maintaining a positive, empathetic and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.

Bonus Points:
* High school diploma
* Ability to stay calm when customers are stressed or upset.
* Comfortable using computers.
* Experience working with customer support.

Perks:
* Tuition Reimbursement
* Healthcare insurance.
* 401(k) Retirement Savings Plan
* Legal Insurance
* Paid Time Off