Reservations Administrator

We are currently recruiting for a Reservations Administrator to join our new central reservations team at Red Carnation Hotels. 

As a Reservations Administrator you will carry out general day to day administration tasks for the central reservations team who looks after 6 London hotels, 2 in Dorset and 1 in Scotland.

This role offers various benefits such as working from home (after completing training) and flexibility with the starting and finishing time (9.30/10:00am start and 5.30/6pm finish)

Key responsibilities of the Reservations Administrator will include:

• Cross checking all commission invoices for each hotel
• Completing daily pick up reports for each hotel
• Processing payments via a payment system on a daily basis
• Posting payments which have been made online
• Carrying out daily banking and investigating when there are any discrepancies
• Monitoring stationary stock and making appropriate orders when necessary
• Assisting with any other administration tasks which may come up within the general day to day running of the office

The ideal candidate for the Reservations Administrator position should:

• Have a positive attitude, a warm personality and strong interpersonal skills
• Be able to work well under pressure and have strong organisational skills
• Have previous experience in a similar role
• Have excellent communication skills, both verbal and written 
• Be computer literate and have good knowledge of Microsoft excel and word

The Red Carnation Hotel Collection Benefits:

• Free meals on duty
• Professional, award winning training and development opportunities to give you a career path
• Holiday allowance increasing with length of service up to 25 days
• Two paid volunteering days each year
• Hotel based incentive schemes
• Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
• Staff Appreciation Annual Party and other Employee Recognition Events
• Voluntary benefits including Season ticket loan, free English lessons, Employee Assistance Programme and salary exchange schemes, such as the cycle-to work scheme
• Complimentary dry cleaning of business attire
• Regular performance reviews to ensure you receive on-going feedback to help you grow and develop in your role
• An exciting position within a hotel collection which has been recognised as an industry leader

The Red Carnation Hotel collection was officially recognised at Platinum standard Investors in People in 2020, the highest accolade it’s possible to reach - and we achieved this on a global basis.  This award recognises our commitment to all initiatives that are people and culture oriented, including career growth and opportunities for all, as well as our far-reaching commitment to sustainability, diversity and inclusivity. 

Additionally in 2020 we were recognised again with a Princess Royal Training Award for our hugely successful Management Programme, which has a prototypical track record in developing people and getting them “management ready” in both the company and sector.   We are truly proud to be awarded these two high profile accolades which are gloriously non-industry specific thereby pitching us against any business in any sector.  Our goal is to be an employer of choice for those willing to work hard, who are ambitious to find success and who are wishing to be rewarded well, paid fairly and treated as an individual within our family-owned and run atmosphere.

If this sounds like the Reservations Administrator role for you, then please apply today!

We electronically scan and store a copy of your passport and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.

We are currently recruiting for a Reservations Administrator to join our new central reservations team at Red Carnation Hotels. 

As a Reservations Administrator you will carry out general day to day administration tasks for the central reservations team who looks after 6 London hotels, 2 in Dorset and 1 in Scotland.

This role offers various benefits such as working from home (after completing training) and flexibility with the starting and finishing time (9.30/10:00am start and 5.30/6pm finish)

Key responsibilities of the Reservations Administrator will include:

• Cross checking all commission invoices for each hotel
• Completing daily pick up reports for each hotel
• Processing payments via a payment system on a daily basis
• Posting payments which have been made online
• Carrying out daily banking and investigating when there are any discrepancies
• Monitoring stationary stock and making appropriate orders when necessary
• Assisting with any other administration tasks which may come up within the general day to day running of the office

The ideal candidate for the Reservations Administrator position should:

• Have a positive attitude, a warm personality and strong interpersonal skills
• Be able to work well under pressure and have strong organisational skills
• Have previous experience in a similar role
• Have excellent communication skills, both verbal and written 
• Be computer literate and have good knowledge of Microsoft excel and word

The Red Carnation Hotel Collection Benefits:

• Free meals on duty
• Professional, award winning training and development opportunities to give you a career path
• Holiday allowance increasing with length of service up to 25 days
• Two paid volunteering days each year
• Hotel based incentive schemes
• Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
• Staff Appreciation Annual Party and other Employee Recognition Events
• Voluntary benefits including Season ticket loan, free English lessons, Employee Assistance Programme and salary exchange schemes, such as the cycle-to work scheme
• Complimentary dry cleaning of business attire
• Regular performance reviews to ensure you receive on-going feedback to help you grow and develop in your role
• An exciting position within a hotel collection which has been recognised as an industry leader

The Red Carnation Hotel collection was officially recognised at Platinum standard Investors in People in 2020, the highest accolade it’s possible to reach - and we achieved this on a global basis.  This award recognises our commitment to all initiatives that are people and culture oriented, including career growth and opportunities for all, as well as our far-reaching commitment to sustainability, diversity and inclusivity. 

Additionally in 2020 we were recognised again with a Princess Royal Training Award for our hugely successful Management Programme, which has a prototypical track record in developing people and getting them “management ready” in both the company and sector.   We are truly proud to be awarded these two high profile accolades which are gloriously non-industry specific thereby pitching us against any business in any sector.  Our goal is to be an employer of choice for those willing to work hard, who are ambitious to find success and who are wishing to be rewarded well, paid fairly and treated as an individual within our family-owned and run atmosphere.

If this sounds like the Reservations Administrator role for you, then please apply today!

We electronically scan and store a copy of your passport and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.