UK Reservations Manager ***luxury hotel collection***

 Incredible benefits

We are looking for a passionate and skilled UK Reservations Manager to join our dynamic department and lead the Central UK Reservations team in delivering exceptional guest experiences.

As the UK Reservations Manager, you will oversee the daily reservations operations for 9 hotels, ensuring all processes align with the standards of Red Carnation Hotels while managing a team of 13 people.  This position reports directly to our Head of Central Reservations/ UK Office Manager.

Location: office is based at The Rubens at the Palace Hotel in Victoria, London, just a 5 minute walk from the London Victoria train station.

Working pattern: Full time 40 hours per week / Monday to Friday *weekends may be required once per month / Hours will be based on different shifts from 7:30am to 6:30pm.

Salary: Competitive salary depending on experience + incentives. 

We are looking for someone with:

• With at least 5 years’ experience working in reservations and 3 years’ experience as a Manager, ideally in 5-star hotels.
• Strong leadership and team management skills with the ability to motivate, inspire and develop our team.
• Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
• A detailed understanding of reservations systems and processes with previous experience in Synxis and Opera 365.
• Experience managing operations across multiple properties or locations is highly desirable.

As the UK Reservations Manager you will:

• Manage, motivate and lead the reservations team day to day and ensure the department has full coverage during operations.
• Be the main point of contact on shift for any inquiries or questions.
• Oversee management of the inbox and ensuring all emails are responded to within the company standards, with support from the Assistant Managers.
• Have a pro-active approach in terms of eliminating issues and problems and implement measures to avoid arsing issues.
• Collaborate with the revenue management team to optimize bookings, ensuring maximum occupancy and room rates are achieved for all hotels.
• Provide ongoing training and development for the reservations team, fostering a culture of continuous improvement and excellence.
• Monitor performance metrics and provide regular reports on team performance, reservation trends, and operational efficiency.
• Monitor the performance of hybrid working, ensuring the team are completing task set. 
• Assist in the recruiting for the reservations team.

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are honoured to be AA’s Hotel Group of the Year (2024)!  We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys.  We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions. 

What's in it for you?

• Excellent Monthly incentives added to your salary every month
• Professional, award winning learning and development opportunities (training programmes accredited by Institute of Hospitality and Apprenticeships available for all levels)
• Fantastic recommend a friend and family bonus scheme worth up to £600
• Free meals on duty, we understand that everyone’s dietary needs and preferences are unique, and we are committed to accommodating these requirements.
• Complimentary uniform and dry-cleaning services
• 30% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets
• Amazing discounted accommodation rates at Red Carnation Hotels
• Holiday allowance increasing with length of service up to 25 days
• Two paid volunteering days each year, because we care about our community
• Access to immediate Employee Assistance Programme, because we care about our employees
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the month up to £200)
• Social and team building events per hotel
• Global Employee Appreciation Party, where we get to celebrate our incredible teams worldwide

Join us in this incredible new opportunity and apply now!

UK Reservations Manager ***luxury hotel collection***

 Incredible benefits

We are looking for a passionate and skilled UK Reservations Manager to join our dynamic department and lead the Central UK Reservations team in delivering exceptional guest experiences.

As the UK Reservations Manager, you will oversee the daily reservations operations for 9 hotels, ensuring all processes align with the standards of Red Carnation Hotels while managing a team of 13 people.  This position reports directly to our Head of Central Reservations/ UK Office Manager.

Location: office is based at The Rubens at the Palace Hotel in Victoria, London, just a 5 minute walk from the London Victoria train station.

Working pattern: Full time 40 hours per week / Monday to Friday *weekends may be required once per month / Hours will be based on different shifts from 7:30am to 6:30pm.

Salary: Competitive salary depending on experience + incentives. 

We are looking for someone with:

• With at least 5 years’ experience working in reservations and 3 years’ experience as a Manager, ideally in 5-star hotels.
• Strong leadership and team management skills with the ability to motivate, inspire and develop our team.
• Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
• A detailed understanding of reservations systems and processes with previous experience in Synxis and Opera 365.
• Experience managing operations across multiple properties or locations is highly desirable.

As the UK Reservations Manager you will:

• Manage, motivate and lead the reservations team day to day and ensure the department has full coverage during operations.
• Be the main point of contact on shift for any inquiries or questions.
• Oversee management of the inbox and ensuring all emails are responded to within the company standards, with support from the Assistant Managers.
• Have a pro-active approach in terms of eliminating issues and problems and implement measures to avoid arsing issues.
• Collaborate with the revenue management team to optimize bookings, ensuring maximum occupancy and room rates are achieved for all hotels.
• Provide ongoing training and development for the reservations team, fostering a culture of continuous improvement and excellence.
• Monitor performance metrics and provide regular reports on team performance, reservation trends, and operational efficiency.
• Monitor the performance of hybrid working, ensuring the team are completing task set. 
• Assist in the recruiting for the reservations team.

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are honoured to be AA’s Hotel Group of the Year (2024)!  We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys.  We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions. 

What's in it for you?

• Excellent Monthly incentives added to your salary every month
• Professional, award winning learning and development opportunities (training programmes accredited by Institute of Hospitality and Apprenticeships available for all levels)
• Fantastic recommend a friend and family bonus scheme worth up to £600
• Free meals on duty, we understand that everyone’s dietary needs and preferences are unique, and we are committed to accommodating these requirements.
• Complimentary uniform and dry-cleaning services
• 30% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets
• Amazing discounted accommodation rates at Red Carnation Hotels
• Holiday allowance increasing with length of service up to 25 days
• Two paid volunteering days each year, because we care about our community
• Access to immediate Employee Assistance Programme, because we care about our employees
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the month up to £200)
• Social and team building events per hotel
• Global Employee Appreciation Party, where we get to celebrate our incredible teams worldwide

Join us in this incredible new opportunity and apply now!