UK Hotels Reservations Manager ***luxury hotel collection***

Incredible benefits

We are looking for a passionate and skilled UK Reservations Manager to join our dynamic department and lead the Central UK Reservations team in delivering exceptional guest experiences.

As the UK Reservations Manager, you will oversee the daily reservations operations for 9 hotels, ensuring all processes align with the standards of Red Carnation Hotels while managing a team of 13 people.  This position reports directly to our Head of Central Reservations/ UK Office Manager.

Location: Office based at The Rubens at the Palace Hotel in Victoria, London, just a 5 minute walk from the London Victoria train station.

Employment type: Full-time

Working pattern: Monday to Friday *weekends may be required once per month / Hours will be based on different shifts from 7:30am to 6:30pm.

Salary: Competitive salary depending on experience + incentives. 

About Us: Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world. 

We are thrilled to have been named AA Hotel Group of the Year (2024)! Our commitment to excellence has earned us numerous prestigious awards, including Best Employer (2023) and Sustainable Business (2023) at The Cateys. We take great pride in our dedication to developing our own talent, having been honoured with the Princess Royal Training Award three times (2017, 2020, and 2023) by HRH The Princess Royal and City & Guilds. Additionally, we are proud to be the first privately owned company globally to retain the Platinum Investors in People accolade. To further reinforce our reputation, we have also been recognised as a Top Employer (2024) in the United Kingdom, a testament to our outstanding employee conditions. Key Responsibilities of a Resident Manager: 

Key Responsibilities of the UK Reservations Manager:

• Manage, motivate and lead the reservations team day to day and ensure the department has full coverage during operations.
• Be the main point of contact on shift for any inquiries or questions.
• Oversee management of the inbox and ensuring all emails are responded to within the company standards, with support from the Assistant Managers.
• Have a pro-active approach in terms of eliminating issues and problems and implement measures to avoid arsing issues.
• Collaborate with the revenue management team to optimize bookings, ensuring maximum occupancy and room rates are achieved for all hotels.
• Provide ongoing training and development for the reservations team, fostering a culture of continuous improvement and excellence.
• Monitor performance metrics and provide regular reports on team performance, reservation trends, and operational efficiency.
• Monitor the performance of hybrid working, ensuring the team are completing task set. 
• Assist in the recruiting for the reservations team.

What are we looking for?

• At least 5 years’ experience working in reservations and 3 years’ experience as a Manager, ideally in 5-star hotels.
• Strong leadership and team management skills with the ability to motivate, inspire and develop our team.
• Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
• A detailed understanding of reservations systems and processes with previous experience in Synxis and Opera 365.
• Experience managing operations across multiple properties or locations is highly desirable.

What's in it for you?

• Holiday allowance increasing with length of service up to 27 days + 8 bank holidays. 
• Excellent service charge added to your salary every month. 
• Professional, award winning learning and development opportunities from day one. 
• Fantastic recommend a friend and family bonus scheme worth up to £600. 
• Enhanced paid maternity leave & paternity leave. 
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets. 
• Discounted accommodation rates at Red Carnation Hotels worldwide. 
• Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees. 
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel. 
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services. 

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

UK Hotels Reservations Manager ***luxury hotel collection***

Incredible benefits

We are looking for a passionate and skilled UK Reservations Manager to join our dynamic department and lead the Central UK Reservations team in delivering exceptional guest experiences.

As the UK Reservations Manager, you will oversee the daily reservations operations for 9 hotels, ensuring all processes align with the standards of Red Carnation Hotels while managing a team of 13 people.  This position reports directly to our Head of Central Reservations/ UK Office Manager.

Location: Office based at The Rubens at the Palace Hotel in Victoria, London, just a 5 minute walk from the London Victoria train station.

Employment type: Full-time

Working pattern: Monday to Friday *weekends may be required once per month / Hours will be based on different shifts from 7:30am to 6:30pm.

Salary: Competitive salary depending on experience + incentives. 

About Us: Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world. 

We are thrilled to have been named AA Hotel Group of the Year (2024)! Our commitment to excellence has earned us numerous prestigious awards, including Best Employer (2023) and Sustainable Business (2023) at The Cateys. We take great pride in our dedication to developing our own talent, having been honoured with the Princess Royal Training Award three times (2017, 2020, and 2023) by HRH The Princess Royal and City & Guilds. Additionally, we are proud to be the first privately owned company globally to retain the Platinum Investors in People accolade. To further reinforce our reputation, we have also been recognised as a Top Employer (2024) in the United Kingdom, a testament to our outstanding employee conditions. Key Responsibilities of a Resident Manager: 

Key Responsibilities of the UK Reservations Manager:

• Manage, motivate and lead the reservations team day to day and ensure the department has full coverage during operations.
• Be the main point of contact on shift for any inquiries or questions.
• Oversee management of the inbox and ensuring all emails are responded to within the company standards, with support from the Assistant Managers.
• Have a pro-active approach in terms of eliminating issues and problems and implement measures to avoid arsing issues.
• Collaborate with the revenue management team to optimize bookings, ensuring maximum occupancy and room rates are achieved for all hotels.
• Provide ongoing training and development for the reservations team, fostering a culture of continuous improvement and excellence.
• Monitor performance metrics and provide regular reports on team performance, reservation trends, and operational efficiency.
• Monitor the performance of hybrid working, ensuring the team are completing task set. 
• Assist in the recruiting for the reservations team.

What are we looking for?

• At least 5 years’ experience working in reservations and 3 years’ experience as a Manager, ideally in 5-star hotels.
• Strong leadership and team management skills with the ability to motivate, inspire and develop our team.
• Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
• A detailed understanding of reservations systems and processes with previous experience in Synxis and Opera 365.
• Experience managing operations across multiple properties or locations is highly desirable.

What's in it for you?

• Holiday allowance increasing with length of service up to 27 days + 8 bank holidays. 
• Excellent service charge added to your salary every month. 
• Professional, award winning learning and development opportunities from day one. 
• Fantastic recommend a friend and family bonus scheme worth up to £600. 
• Enhanced paid maternity leave & paternity leave. 
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets. 
• Discounted accommodation rates at Red Carnation Hotels worldwide. 
• Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees. 
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel. 
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services. 

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.