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Reservation Agent
Central UK Head Office Red Carnation Hotels (London)
Reservation Agent
Central UK Head Office Red Carnation Hotels (London)
Full Time
1
Year
Experience
£25759 / Year
Full Time
1
Year
Experience
£25759 / Year
Skills
Fluent in English
Description
Reservations Agent ***award winning hotel collection***
Incredible benefits
Red Carnation Hotels is looking for a Reservations Agent to join the Central Reservations team and look after 6 hotels in London, 2 in Dorset and 1 in Edinburgh. We are looking for someone with similar previous experience with excellent communication skills and strong attention to detail while being able to multitask. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and can-do attitude. This position is based at the Rubens at the Palace Hotel, a 5 min walk from London Victoria train and tube station.
Location: The Rubens at the Palace Hotel, London
Employment type: Full time 40 hours per week
Working pattern: Monday to Friday working approximately 1 weekend per month (days off during the week)
Salary: £25,795 + uncapped commission
Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.
We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.
Key Responsibilities as a Reservations Agent:
- Answer incoming calls and assist with reservation requests, confirmations, cancellations, and general questions.
- Understand hotel promotions, pricing, and sales strategies to ensure we exceed our guests’ expectations and achieve targets.
- Respond to email requests with enquires about the hotel in a professional manner.
- Recommend food and beverage outlets when guests are booking.
- Update all reservations made in our booking system working with Opera Cloud.
- To participate with test calls which take place monthly (incentivised when achieving over 95%)
- Sell, process, enter and confirm room reservations.
- Handle guest concerns and feedback to help convert room reservations at each of our hotels.
- Reservation check reports, ensuring to double check any bookings made by yourself.
- Strong communication skills ability to communicate clearly and professionally with guests over the phone and emails.
- Accuracy in managing bookings, handling guest requests, and updating reservation systems.
- Ability to juggle multiple tasks efficiently while maintaining a high level of customer service.
- A can-do approach with a proactive and enthusiastic personality, eager to contribute to team success and exceed guest expectations.
- Preferably prior experience in a reservations or customer service role, ideally within the hospitality industry.
What's in it for you?
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
- uncapped incentives.
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events per hotel.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
- Free meals on duty.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
Reservations Agent ***award winning hotel collection***
Incredible benefits
Red Carnation Hotels is looking for a Reservations Agent to join the Central Reservations team and look after 6 hotels in London, 2 in Dorset and 1 in Edinburgh. We are looking for someone with similar previous experience with excellent communication skills and strong attention to detail while being able to multitask. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and can-do attitude. This position is based at the Rubens at the Palace Hotel, a 5 min walk from London Victoria train and tube station.
Location: The Rubens at the Palace Hotel, London
Employment type: Full time 40 hours per week
Working pattern: Monday to Friday working approximately 1 weekend per month (days off during the week)
Salary: £25,795 + uncapped commission
Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.
We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.
Key Responsibilities as a Reservations Agent:
- Answer incoming calls and assist with reservation requests, confirmations, cancellations, and general questions.
- Understand hotel promotions, pricing, and sales strategies to ensure we exceed our guests’ expectations and achieve targets.
- Respond to email requests with enquires about the hotel in a professional manner.
- Recommend food and beverage outlets when guests are booking.
- Update all reservations made in our booking system working with Opera Cloud.
- To participate with test calls which take place monthly (incentivised when achieving over 95%)
- Sell, process, enter and confirm room reservations.
- Handle guest concerns and feedback to help convert room reservations at each of our hotels.
- Reservation check reports, ensuring to double check any bookings made by yourself.
- Strong communication skills ability to communicate clearly and professionally with guests over the phone and emails.
- Accuracy in managing bookings, handling guest requests, and updating reservation systems.
- Ability to juggle multiple tasks efficiently while maintaining a high level of customer service.
- A can-do approach with a proactive and enthusiastic personality, eager to contribute to team success and exceed guest expectations.
- Preferably prior experience in a reservations or customer service role, ideally within the hospitality industry.
What's in it for you?
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
- uncapped incentives.
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events per hotel.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
- Free meals on duty.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
Reservation Agent
Full Time
1
Year
Experience
£25759 / Year
Skills
Fluent in English
This Job is no longer available
Buckingham Palace Rd, London SW1W, UK