Assistant Reservations Manager **** luxury collection of hotels in London ***

Incredible benefits

our central reservations team at Red Carnation Hotels is recruiting for an experienced, warm, and engaging Assistant Reservations Manager to join our team. The Reservations office is based in London Victoria and will take reservations for the UK-based Red Carnation hotels. We are looking for someone with similar previous experience excellent communication skills and strong attention to detail while being able to multitask. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and a can-do attitude.

Location: The Rubens at the Palace, Victoria, London

Employment type: Full-time

Working pattern: 5 days on 2 days off – weekends required, on average one weekend per month. The office is open from 8am – 9pm Monday to Sunday

Salary: Competitive + uncapped commission.

Key Responsibilities of an Assistant Reservations Manager:

• Assisting with managing and motivating the reservations team on a shift basis, with the support of the Reservations Manager.
• Overseeing reservations inbox and ensuring that enquiries have been dealt with promptly.
• Monitoring incoming calls to ensure the Forbes standards are adhered to during every phone call.
• Supporting the training and development of team members to help them thrive in their roles.
• Helping manage team performance and providing ongoing coaching and feedback.
• Assisting in the recruitment and onboarding of new team members.
• Building strong knowledge of our UK hotel portfolio to help guide guests to the most suitable package.
• Carry out regular arrival and reservation checks (with the use of booking made report) to ensure all is correct on the system.
• Collaborating regularly with hotel teams to maintain smooth interdepartmental operations.
• Confidently manage weekend shifts on an independent basis.
• Sell, process, enter, and confirm room reservations using selling techniques and strategies.

What are we looking for?

• Previous experience in a reservations or front office role, ideally within a luxury hotel environment.
• Strong communication and organisational skills.
• An eye for detail with the ability to multitask and stay calm under pressure.
• A positive, guest-first attitude and professional presence.
• A collaborative approach with the desire to grow into a leadership position.
• Experience with reservation systems (Opera knowledge is a plus).

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month. 
• Professional, award-winning learning and development opportunities from day one. 
• Fantastic recommend a friend and family bonus scheme worth up to £600. 
• Enhanced paid maternity leave & paternity leave. 
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets. 
• Discounted accommodation rates at Red Carnation Hotels worldwide. 
• Two paid volunteering days each year because we care about our community Access to immediate Employee Assistance Programme because we care about our employees. 
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel. 
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.

Assistant Reservations Manager **** luxury collection of hotels in London ***

Incredible benefits

our central reservations team at Red Carnation Hotels is recruiting for an experienced, warm, and engaging Assistant Reservations Manager to join our team. The Reservations office is based in London Victoria and will take reservations for the UK-based Red Carnation hotels. We are looking for someone with similar previous experience excellent communication skills and strong attention to detail while being able to multitask. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and a can-do attitude.

Location: The Rubens at the Palace, Victoria, London

Employment type: Full-time

Working pattern: 5 days on 2 days off – weekends required, on average one weekend per month. The office is open from 8am – 9pm Monday to Sunday

Salary: Competitive + uncapped commission.

Key Responsibilities of an Assistant Reservations Manager:

• Assisting with managing and motivating the reservations team on a shift basis, with the support of the Reservations Manager.
• Overseeing reservations inbox and ensuring that enquiries have been dealt with promptly.
• Monitoring incoming calls to ensure the Forbes standards are adhered to during every phone call.
• Supporting the training and development of team members to help them thrive in their roles.
• Helping manage team performance and providing ongoing coaching and feedback.
• Assisting in the recruitment and onboarding of new team members.
• Building strong knowledge of our UK hotel portfolio to help guide guests to the most suitable package.
• Carry out regular arrival and reservation checks (with the use of booking made report) to ensure all is correct on the system.
• Collaborating regularly with hotel teams to maintain smooth interdepartmental operations.
• Confidently manage weekend shifts on an independent basis.
• Sell, process, enter, and confirm room reservations using selling techniques and strategies.

What are we looking for?

• Previous experience in a reservations or front office role, ideally within a luxury hotel environment.
• Strong communication and organisational skills.
• An eye for detail with the ability to multitask and stay calm under pressure.
• A positive, guest-first attitude and professional presence.
• A collaborative approach with the desire to grow into a leadership position.
• Experience with reservation systems (Opera knowledge is a plus).

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month. 
• Professional, award-winning learning and development opportunities from day one. 
• Fantastic recommend a friend and family bonus scheme worth up to £600. 
• Enhanced paid maternity leave & paternity leave. 
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets. 
• Discounted accommodation rates at Red Carnation Hotels worldwide. 
• Two paid volunteering days each year because we care about our community Access to immediate Employee Assistance Programme because we care about our employees. 
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel. 
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.