Groups Coordinator ***Award winning hotel collection***

We are looking for a proactive and enthusiastic Groups Coordinator to join our dedicated Reservations team. In this dynamic role, you’ll be the key point of contact for group bookings—ensuring smooth coordination from first enquiry to guest departure across our nine luxury properties located in London, Dorset, and Edinburgh. This full-time position is perfect for someone with experience in hotel reservations or looking to grow within the industry and has a genuine passion for delivering outstanding guest service.

Location: London, Victoria 

Employment type: Full-time 

Working pattern: 40 Hours per week - Monday to Friday

Salary:  £27,905 annually

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.  

Key Responsibilities as a Groups Coordinator:

• Coordinate all aspects of group reservations from initial enquiry to post-departure follow-up.
• Respond to group enquiries, prepare detailed quotations, and communicate with hotel General Managers.
• Use Opera and Proposal systems to input data, manage reservations, and generate proposals.
• Maintain clear communication with clients, hotel teams, Sales, and Meetings & Events departments.
• Generate contracts and invoices, manage group payments and track deadlines.
• Ensure accurate rooming lists and timely updates in the booking systemConduct arrival checks and support operational excellence throughout the booking lifecycle.

What are we looking for?

• Coordinate all aspects of group reservations from initial enquiry to post-departure follow-up.
• Respond to group enquiries, prepare detailed quotations, and communicate with hotel General Managers.
• Use Opera and Proposal systems to input data, manage reservations, and generate proposals.
• Maintain clear communication with clients, hotel teams, Sales, and Meetings & Events departments.
• Generate contracts and invoices, manage group payments and track deadlines.
• Ensure accurate rooming lists and timely updates in the booking system.
• Conduct arrival checks and support operational excellence throughout the booking lifecycle.

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Professional, award-winning learning and development opportunities from day one
• Fantastic recommend a friend and family bonus scheme worth up to £600
• Enhanced paid maternity leave & paternity leave
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets
• Discounted accommodation rates at Red Carnation Hotels worldwide
• Two paid volunteering days each year, because we care about our community
• Access to immediate Employee Assistance Programme, because we care about our employees
• Global Employee Appreciation Party, where we get to celebrate our incredible teams

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.

Groups Coordinator ***Award winning hotel collection***

We are looking for a proactive and enthusiastic Groups Coordinator to join our dedicated Reservations team. In this dynamic role, you’ll be the key point of contact for group bookings—ensuring smooth coordination from first enquiry to guest departure across our nine luxury properties located in London, Dorset, and Edinburgh. This full-time position is perfect for someone with experience in hotel reservations or looking to grow within the industry and has a genuine passion for delivering outstanding guest service.

Location: London, Victoria 

Employment type: Full-time 

Working pattern: 40 Hours per week - Monday to Friday

Salary:  £27,905 annually

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.  

Key Responsibilities as a Groups Coordinator:

• Coordinate all aspects of group reservations from initial enquiry to post-departure follow-up.
• Respond to group enquiries, prepare detailed quotations, and communicate with hotel General Managers.
• Use Opera and Proposal systems to input data, manage reservations, and generate proposals.
• Maintain clear communication with clients, hotel teams, Sales, and Meetings & Events departments.
• Generate contracts and invoices, manage group payments and track deadlines.
• Ensure accurate rooming lists and timely updates in the booking systemConduct arrival checks and support operational excellence throughout the booking lifecycle.

What are we looking for?

• Coordinate all aspects of group reservations from initial enquiry to post-departure follow-up.
• Respond to group enquiries, prepare detailed quotations, and communicate with hotel General Managers.
• Use Opera and Proposal systems to input data, manage reservations, and generate proposals.
• Maintain clear communication with clients, hotel teams, Sales, and Meetings & Events departments.
• Generate contracts and invoices, manage group payments and track deadlines.
• Ensure accurate rooming lists and timely updates in the booking system.
• Conduct arrival checks and support operational excellence throughout the booking lifecycle.

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Professional, award-winning learning and development opportunities from day one
• Fantastic recommend a friend and family bonus scheme worth up to £600
• Enhanced paid maternity leave & paternity leave
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets
• Discounted accommodation rates at Red Carnation Hotels worldwide
• Two paid volunteering days each year, because we care about our community
• Access to immediate Employee Assistance Programme, because we care about our employees
• Global Employee Appreciation Party, where we get to celebrate our incredible teams

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.