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Junior Concierge
Charlotte Street Hotel - Concierge
Junior Concierge
Charlotte Street Hotel - Concierge
Full Time
1
Year
Experience
£15.5 - £17.5 / Hour
Junior Concierge
Charlotte Street Hotel - Concierge
Full Time
1
Year
Experience
£15.5 - £17.5 / Hour
Skills
communication
Description
At Firmdale Hotels, we're not just in the business of hospitality; we're in the business of creating unforgettable experiences for our guests. With a commitment to excellence ingrained in our culture, we take pride in delivering inspirational service at every touchpoint. If you're ready to be part of a dynamic team dedicated to exceeding expectations, we have the perfect opportunity for you!
Are you a confident communicator with a passion for providing exceptional service? Do you thrive in a fast-paced environment where attention to detail is key? If so, we invite you to join us as a Junior Concierge at our esteemed Charlotte Street Hotel.
As a Junior Concierge, you will be an integral part of our front office team, responsible for ensuring the seamless operation of the concierge desk. From managing guest arrivals and departures to fulfilling special requests, you'll play a vital role in enhancing the overall guest experience.
Responsibilities:
- Greet and assist guests with warmth and professionalism upon arrival and departure.
- Handle guest inquiries, requests, and reservations promptly and efficiently.
- Provide personalised recommendations and assistance to guests regarding local attractions, dining options, and transportation.
- Maintain a comprehensive knowledge of hotel services, amenities, and promotions to enhance guest satisfaction.
- Coordinate with other hotel departments to fulfil guest needs and ensure seamless service delivery.
- Uphold the highest standards of cleanliness, organisation, and presentation at the concierge desk.
- Collaborate with colleagues to optimise workflow and prioritize tasks effectively.
What you Need:
- Genuine passion for delivering exceptional customer service.
- Warmth, professionalism, and a natural ability to connect with people.
- Impeccable attention to detail and a commitment to excellence in all tasks.
- Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment.
- Resourcefulness and the ability to think quickly on your feet to resolve guest issues.
- Excellent communication skills, both verbal and written.
- Flexibility to work various shifts, including weekends.
What We Offer:
- Hourly rate of £15.50 - £17.50 per hour inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.
At Firmdale Hotels, we're not just in the business of hospitality; we're in the business of creating unforgettable experiences for our guests. With a commitment to excellence ingrained in our culture, we take pride in delivering inspirational service at every touchpoint. If you're ready to be part of a dynamic team dedicated to exceeding expectations, we have the perfect opportunity for you!
Are you a confident communicator with a passion for providing exceptional service? Do you thrive in a fast-paced environment where attention to detail is key? If so, we invite you to join us as a Junior Concierge at our esteemed Charlotte Street Hotel.
As a Junior Concierge, you will be an integral part of our front office team, responsible for ensuring the seamless operation of the concierge desk. From managing guest arrivals and departures to fulfilling special requests, you'll play a vital role in enhancing the overall guest experience.
Responsibilities:
- Greet and assist guests with warmth and professionalism upon arrival and departure.
- Handle guest inquiries, requests, and reservations promptly and efficiently.
- Provide personalised recommendations and assistance to guests regarding local attractions, dining options, and transportation.
- Maintain a comprehensive knowledge of hotel services, amenities, and promotions to enhance guest satisfaction.
- Coordinate with other hotel departments to fulfil guest needs and ensure seamless service delivery.
- Uphold the highest standards of cleanliness, organisation, and presentation at the concierge desk.
- Collaborate with colleagues to optimise workflow and prioritize tasks effectively.
What you Need:
- Genuine passion for delivering exceptional customer service.
- Warmth, professionalism, and a natural ability to connect with people.
- Impeccable attention to detail and a commitment to excellence in all tasks.
- Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment.
- Resourcefulness and the ability to think quickly on your feet to resolve guest issues.
- Excellent communication skills, both verbal and written.
- Flexibility to work various shifts, including weekends.
What We Offer:
- Hourly rate of £15.50 - £17.50 per hour inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.
Junior Concierge
Full Time
1
Year
Experience
£15.5 - £17.5 / Hour
Skills
communication
15-17 Charlotte St., London W1T 1RJ, UK