We are currently recruiting for a Restaurant Manager to join our busy and highly successful team at our Charlotte Street Hotel. Your main responsibility as a Restaurant Manager will be to oversee the daily operation of the hotel food and beverage outlets. You will be liaising between senior management and team members, to ensure that the highest level of customer service is being delivered and the expectations of our guests are consistently exceeded. 

What we Offer:

·       Perkbox – A team member platform offering a huge variety of discounts and our reward and recognition program

·       Wage Stream  – An employee app to stream your wages before payday

·       Flexibility

·       No split shifts

·       Cycle to work Scheme

·       Uniform and Meals provided

·       Uniforms Dry Cleaned

·       Social Events, Wellbeing and Team Activities

·       Award winning training opportunities and Career Development

·       Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)

·       And much more!

Main Duties:

•           Oversee floor management of all F&B departments

•           Brief the team on daily specials and other important information overseeing  delivering daily team briefings

•           Ensure all guests are happy with regular check backs

•           Deliver 10 minute training sessions to the team members on service standards and product knowledge

•           Write detailed handover reports for the senior management team

•           Menu development in conjunction with the Head Chef

•           Compilation of the wine list and cocktail list in conjunction with the bar manager.

•           Mentoring and development of the departmental managers, including Bar manager, restaurant manager and events manager

•           Overseeing the events department operations

•           Labour management and rotas

•           Food safety and relevant health and safety implementation, supervision and training

•           Forecasts, analysis and budgeting for your departments

•           Compilation of food and beverage promotional Calendar

•           Usage of Social Media to develop food and beverage sales opportunities

•           Monitor sales and standards of upselling delivered

•           Create departmental objectives and benchmark monthly objectives

•           Overseeing cashing up procedures

•           Complaint handling

Skills:

•           Previous experience as a Food and Beverage Manager or Restaurant Manager within a luxury hotel or luxury restaurant

•           Superb attention to detail and driven by delivering exceptional standards

•           Strong leadership and motivational skills which are capable of nurturing, developing and inspiring staff

•           Previous experience in training and developing staff

•           Excellent communication skills

•           Excellent personal presentation

•           Resilience and drive to get things right first time

•           Previous knowledge of Micros is desirable

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

•           Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”

•           Manager of the year - Laura Sharpe, Cateys 2018

•           Hotel of the year - Group - Cateys 2018

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

We are currently recruiting for a Restaurant Manager to join our busy and highly successful team at our Charlotte Street Hotel. Your main responsibility as a Restaurant Manager will be to oversee the daily operation of the hotel food and beverage outlets. You will be liaising between senior management and team members, to ensure that the highest level of customer service is being delivered and the expectations of our guests are consistently exceeded. 

What we Offer:

·       Perkbox – A team member platform offering a huge variety of discounts and our reward and recognition program

·       Wage Stream  – An employee app to stream your wages before payday

·       Flexibility

·       No split shifts

·       Cycle to work Scheme

·       Uniform and Meals provided

·       Uniforms Dry Cleaned

·       Social Events, Wellbeing and Team Activities

·       Award winning training opportunities and Career Development

·       Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)

·       And much more!

Main Duties:

•           Oversee floor management of all F&B departments

•           Brief the team on daily specials and other important information overseeing  delivering daily team briefings

•           Ensure all guests are happy with regular check backs

•           Deliver 10 minute training sessions to the team members on service standards and product knowledge

•           Write detailed handover reports for the senior management team

•           Menu development in conjunction with the Head Chef

•           Compilation of the wine list and cocktail list in conjunction with the bar manager.

•           Mentoring and development of the departmental managers, including Bar manager, restaurant manager and events manager

•           Overseeing the events department operations

•           Labour management and rotas

•           Food safety and relevant health and safety implementation, supervision and training

•           Forecasts, analysis and budgeting for your departments

•           Compilation of food and beverage promotional Calendar

•           Usage of Social Media to develop food and beverage sales opportunities

•           Monitor sales and standards of upselling delivered

•           Create departmental objectives and benchmark monthly objectives

•           Overseeing cashing up procedures

•           Complaint handling

Skills:

•           Previous experience as a Food and Beverage Manager or Restaurant Manager within a luxury hotel or luxury restaurant

•           Superb attention to detail and driven by delivering exceptional standards

•           Strong leadership and motivational skills which are capable of nurturing, developing and inspiring staff

•           Previous experience in training and developing staff

•           Excellent communication skills

•           Excellent personal presentation

•           Resilience and drive to get things right first time

•           Previous knowledge of Micros is desirable

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

•           Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”

•           Manager of the year - Laura Sharpe, Cateys 2018

•           Hotel of the year - Group - Cateys 2018

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.