Join us at Firmdale Hotels, where we pride ourselves on delivering unparalleled hospitality experiences. We're currently seeking a dynamic and experienced Food and Beverage Manager to join our esteemed team at the iconic Charlotte Street Hotel.

As a Food and Beverage Manager, you'll take the helm in orchestrating the daily operations of our esteemed food and beverage outlets. Your role will be pivotal, ensuring seamless coordination between senior management and our dedicated team members, all to ensure that our guests' expectations are not just met, but consistently exceeded.

Responsibilities:

• Take charge of all food and beverage departments, orchestrating smooth operations and setting the stage for exceptional guest experiences.
• Liaise between senior management and team members, ensuring that our service standards remain impeccably high and that crucial information flows seamlessly.
• Regularly check in with guests to ensure their satisfaction and address any concerns promptly, ensuring their experience is nothing short of extraordinary.
• Conduct concise yet impactful training sessions to equip team members with the knowledge and skills needed to deliver outstanding service consistently.
• Collaborate with the Head Chef and Bar Manager to develop enticing menus and beverage offerings that tantalise the taste buds and keep guests coming back for more.
• Mentor and develop departmental managers, fostering a culture of growth and excellence throughout the food and beverage team.
• Oversee the operations of our events department, ensuring that each event is flawlessly executed and leaves a lasting impression on our guests.
• Manage labour costs and schedules, implement food safety protocols, and contribute to budgeting and forecasting efforts to optimise departmental performance.
• Craft enticing promotions and utilize social media channels to drive food and beverage sales, keeping our offerings fresh and appealing.
• Monitor sales performance and uphold standards of upselling, continuously striving to elevate the guest experience.
• Develop departmental objectives and establish monthly benchmarks, driving continuous improvement and excellence.
• Oversee cashing up procedures, handle guest complaints with finesse, and ensure that health and safety standards are rigorously upheld.

What you Need:

• Previous experience as a Food and Beverage Manager or Restaurant Manager within the luxury hotel or restaurant industry.
• A relentless pursuit of exceptional standards, with an unwavering commitment to excellence.
• Strong leadership and motivational skills, capable of inspiring and developing a high-performing team.
• Demonstrated experience in training and developing staff to deliver unparalleled service.
• Excellent communication skills, both verbal and written, essential for effective collaboration and guest interactions.
• Impeccable personal presentation, reflecting our commitment to luxury and sophistication.
• A resilient nature and a drive to achieve excellence, consistently striving to get things right the first time.
• Previous knowledge of Micros is desirable, demonstrating your adaptability and technological acumen.

Join us at Firmdale Hotels, where we pride ourselves on delivering unparalleled hospitality experiences. We're currently seeking a dynamic and experienced Food and Beverage Manager to join our esteemed team at the iconic Charlotte Street Hotel.

As a Food and Beverage Manager, you'll take the helm in orchestrating the daily operations of our esteemed food and beverage outlets. Your role will be pivotal, ensuring seamless coordination between senior management and our dedicated team members, all to ensure that our guests' expectations are not just met, but consistently exceeded.

Responsibilities:

• Take charge of all food and beverage departments, orchestrating smooth operations and setting the stage for exceptional guest experiences.
• Liaise between senior management and team members, ensuring that our service standards remain impeccably high and that crucial information flows seamlessly.
• Regularly check in with guests to ensure their satisfaction and address any concerns promptly, ensuring their experience is nothing short of extraordinary.
• Conduct concise yet impactful training sessions to equip team members with the knowledge and skills needed to deliver outstanding service consistently.
• Collaborate with the Head Chef and Bar Manager to develop enticing menus and beverage offerings that tantalise the taste buds and keep guests coming back for more.
• Mentor and develop departmental managers, fostering a culture of growth and excellence throughout the food and beverage team.
• Oversee the operations of our events department, ensuring that each event is flawlessly executed and leaves a lasting impression on our guests.
• Manage labour costs and schedules, implement food safety protocols, and contribute to budgeting and forecasting efforts to optimise departmental performance.
• Craft enticing promotions and utilize social media channels to drive food and beverage sales, keeping our offerings fresh and appealing.
• Monitor sales performance and uphold standards of upselling, continuously striving to elevate the guest experience.
• Develop departmental objectives and establish monthly benchmarks, driving continuous improvement and excellence.
• Oversee cashing up procedures, handle guest complaints with finesse, and ensure that health and safety standards are rigorously upheld.

What you Need:

• Previous experience as a Food and Beverage Manager or Restaurant Manager within the luxury hotel or restaurant industry.
• A relentless pursuit of exceptional standards, with an unwavering commitment to excellence.
• Strong leadership and motivational skills, capable of inspiring and developing a high-performing team.
• Demonstrated experience in training and developing staff to deliver unparalleled service.
• Excellent communication skills, both verbal and written, essential for effective collaboration and guest interactions.
• Impeccable personal presentation, reflecting our commitment to luxury and sophistication.
• A resilient nature and a drive to achieve excellence, consistently striving to get things right the first time.
• Previous knowledge of Micros is desirable, demonstrating your adaptability and technological acumen.