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Receptionist
Charlotte Street Hotel - Front of House
Receptionist
Charlotte Street Hotel - Front of House
Full Time
1
Year
Experience
£15.5 - £17 / Hour
Receptionist
Charlotte Street Hotel - Front of House
Full Time
1
Year
Experience
£15.5 - £17 / Hour
Skills
reception
Description
Join the vibrant team at Firmdale Hotels, where every day brings new opportunities to deliver exceptional service and create memorable experiences. We're currently seeking a dynamic individual to fill the role of Receptionist at our esteemed Charlotte Street Hotel.
As a Receptionist, you'll be at the forefront of our guest experience, embodying confidence and charm as you engage with visitors and ensure their needs are met with grace and efficiency. Working collaboratively within our front office team, you'll showcase your impeccable attention to detail and organisational prowess to ensure seamless operations.
Responsibilities:
- Welcome guests with warmth and professionalism, setting the tone for their stay.
- Provide exemplary customer service, anticipating and fulfilling guest needs with enthusiasm.
- Maintain a polished and professional appearance at all times, reflecting the high standards of Firmdale Hotels.
- Demonstrate a passion for detail, ensuring accuracy in all guest interactions and administrative tasks.
- Collaborate closely with team members to create a positive and cohesive work environment.
- Handle guest inquiries and requests promptly and courteously, striving to exceed expectations at every opportunity.
- Assist with check-in and check-out procedures, efficiently managing reservations and room assignments.
- Contribute to the overall success of the front office by proactively identifying areas for improvement and offering innovative solutions.
What you Need:
- Ability to provide outstanding service to guests, exceeding their expectations and ensuring a memorable experience.
- Strong verbal and written communication skills to engage with guests, colleagues, and management in a professional and courteous manner.
- Capacity to work collaboratively with colleagues as part of a dynamic front office team, fostering a positive and supportive work environment.
- Keen eye for detail to ensure accuracy in guest interactions, administrative tasks, and maintaining the hotel's high standards of presentation and cleanliness.
- Ability to manage multiple tasks simultaneously, prioritise responsibilities, and maintain efficiency in a fast-paced hospitality environment.
- Flexibility to adapt to changing guest needs, business demands, and operational procedures while maintaining composure and professionalism.
- Resourcefulness to effectively address guest inquiries, resolve issues, and handle unexpected situations with tact and diplomacy.
- Comfortable using hotel management software, reservation systems, and other technology tools to efficiently manage guest bookings, check-ins, and administrative tasks.
- Demonstrated commitment to upholding the hotel's values of warmth, professionalism, and impeccable presentation in all interactions and appearances.
- Genuine enthusiasm for the hospitality industry and a desire to create exceptional guest experiences, contributing to the reputation and success of Firmdale Hotels.
What We Offer:
- Hourly rate of £15.50 - £17.00 per hour inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Join the vibrant team at Firmdale Hotels, where every day brings new opportunities to deliver exceptional service and create memorable experiences. We're currently seeking a dynamic individual to fill the role of Receptionist at our esteemed Charlotte Street Hotel.
As a Receptionist, you'll be at the forefront of our guest experience, embodying confidence and charm as you engage with visitors and ensure their needs are met with grace and efficiency. Working collaboratively within our front office team, you'll showcase your impeccable attention to detail and organisational prowess to ensure seamless operations.
Responsibilities:
- Welcome guests with warmth and professionalism, setting the tone for their stay.
- Provide exemplary customer service, anticipating and fulfilling guest needs with enthusiasm.
- Maintain a polished and professional appearance at all times, reflecting the high standards of Firmdale Hotels.
- Demonstrate a passion for detail, ensuring accuracy in all guest interactions and administrative tasks.
- Collaborate closely with team members to create a positive and cohesive work environment.
- Handle guest inquiries and requests promptly and courteously, striving to exceed expectations at every opportunity.
- Assist with check-in and check-out procedures, efficiently managing reservations and room assignments.
- Contribute to the overall success of the front office by proactively identifying areas for improvement and offering innovative solutions.
What you Need:
- Ability to provide outstanding service to guests, exceeding their expectations and ensuring a memorable experience.
- Strong verbal and written communication skills to engage with guests, colleagues, and management in a professional and courteous manner.
- Capacity to work collaboratively with colleagues as part of a dynamic front office team, fostering a positive and supportive work environment.
- Keen eye for detail to ensure accuracy in guest interactions, administrative tasks, and maintaining the hotel's high standards of presentation and cleanliness.
- Ability to manage multiple tasks simultaneously, prioritise responsibilities, and maintain efficiency in a fast-paced hospitality environment.
- Flexibility to adapt to changing guest needs, business demands, and operational procedures while maintaining composure and professionalism.
- Resourcefulness to effectively address guest inquiries, resolve issues, and handle unexpected situations with tact and diplomacy.
- Comfortable using hotel management software, reservation systems, and other technology tools to efficiently manage guest bookings, check-ins, and administrative tasks.
- Demonstrated commitment to upholding the hotel's values of warmth, professionalism, and impeccable presentation in all interactions and appearances.
- Genuine enthusiasm for the hospitality industry and a desire to create exceptional guest experiences, contributing to the reputation and success of Firmdale Hotels.
What We Offer:
- Hourly rate of £15.50 - £17.00 per hour inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Receptionist
Full Time
1
Year
Experience
£15.5 - £17 / Hour
Skills
reception
15-17 Charlotte St., London W1T 1RJ, UK