Share with friends
Accessibility
Reservations Manager
Charlotte Street Hotel - Management
Reservations Manager
Charlotte Street Hotel - Management
Full Time
2
Years
Experience
To be discussed
Reservations Manager
Charlotte Street Hotel - Management
Full Time
2
Years
Experience
To be discussed
Skills
Staff Scheduling
Leadership
hotel
Reservations
management
Description
Join our vibrant team at Firmdale Hotels, where exceptional service meets unparalleled style. We're on the lookout for a talented individual to fill the role of Reservations Manager at our esteemed Charlotte Street Hotel.
As a Reservations Manager, you'll be the driving force behind our reservations department, ensuring seamless operations and exceptional guest experiences. Reporting to the Deputy and General Manager, you'll oversee the day-to-day functioning of the department, handling all incoming reservation inquiries with finesse and precision.
Working closely with our management team, you'll need to be both ambitious and adaptable, ready to tackle any challenge that comes your way. Your deep understanding of our hotel rooms and facilities will be key as you manage rates and packages for our valued clients and external partners.
Responsibilities:
- Handle reservations calls and respond to email inquiries promptly and professionally.
- Generate weekly and monthly departmental reports for review by the General Manager.
- Cultivate and maintain strong relationships with colleagues, travel agents, and guests, ensuring a consistently exceptional service experience.
- Manage financial aspects of the reservations department, including budgeting and forecasting.
- Uphold and deliver Firmdale's high standards consistently.
- Address guest complaints promptly and effectively, providing satisfactory resolutions.
- Undertake Duty Manager shifts as required.
What you Need:
- Proven experience in a luxury hospitality setting as a Reservations Manager or Supervisor.
- Proficiency in Opera system is a must.
- Comprehensive knowledge of Front Office operations.
- Exceptional customer service skills with a knack for effective communication.
- Ability to thrive under pressure in a fast-paced environment.
- Keen awareness of current hospitality trends and competitor landscape.
- Meticulous attention to detail and superb organisational abilities.
- Adept at motivating and leading teams through training and solid leadership.
What We Offer:
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage
Join our vibrant team at Firmdale Hotels, where exceptional service meets unparalleled style. We're on the lookout for a talented individual to fill the role of Reservations Manager at our esteemed Charlotte Street Hotel.
As a Reservations Manager, you'll be the driving force behind our reservations department, ensuring seamless operations and exceptional guest experiences. Reporting to the Deputy and General Manager, you'll oversee the day-to-day functioning of the department, handling all incoming reservation inquiries with finesse and precision.
Working closely with our management team, you'll need to be both ambitious and adaptable, ready to tackle any challenge that comes your way. Your deep understanding of our hotel rooms and facilities will be key as you manage rates and packages for our valued clients and external partners.
Responsibilities:
- Handle reservations calls and respond to email inquiries promptly and professionally.
- Generate weekly and monthly departmental reports for review by the General Manager.
- Cultivate and maintain strong relationships with colleagues, travel agents, and guests, ensuring a consistently exceptional service experience.
- Manage financial aspects of the reservations department, including budgeting and forecasting.
- Uphold and deliver Firmdale's high standards consistently.
- Address guest complaints promptly and effectively, providing satisfactory resolutions.
- Undertake Duty Manager shifts as required.
What you Need:
- Proven experience in a luxury hospitality setting as a Reservations Manager or Supervisor.
- Proficiency in Opera system is a must.
- Comprehensive knowledge of Front Office operations.
- Exceptional customer service skills with a knack for effective communication.
- Ability to thrive under pressure in a fast-paced environment.
- Keen awareness of current hospitality trends and competitor landscape.
- Meticulous attention to detail and superb organisational abilities.
- Adept at motivating and leading teams through training and solid leadership.
What We Offer:
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage
{{ backgroundCheckDisclosureText }}
Reservations Manager
Full Time
2
Years
Experience
To be discussed
Skills
Staff Scheduling
Leadership
hotel
Reservations
management
15-17 Charlotte St, London, W1T 1RJ, United Kingdom