About us

Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality.

Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views. With exciting developments ahead, there’s never been a better time to join us.

We are searching for a friendly, professional and well organised person to join our reception team at The Falmouth Hotel. The desired candidate will be a confident communicator and a great problem solver. Daily tasks include, but are not limited to, greeting guests, ensuring a smooth check-in/check-out process and handling telephone and email enquiries.

This is a full time position.

38 - 40 hours per week, working 5 over 7 days a week including evenings, weekends and bank holidays.

Responsibilities

• Greet and welcome visitors in a warm and professional manner.
• Answer incoming calls with excellent phone etiquette, directing calls to the appropriate personnel.
• Manage the reception area, maintaining a tidy and welcoming environment.
• Provide administrative support to various departments as needed.
• Respond to emails and other correspondence promptly.

• Strong organizational and multitasking abilities, with a keen attention to detail.

• Positive attitude and a commitment to providing outstanding service in every interaction

• Experience of using a hotel PMS system such as Mews.

• The ideal candidate will have excellent communication skills, a positive ‘can-do’ attitude and the ability to develop good working relationships with staff members.

• Flexibility to work varied shifts, including mornings, evenings and weekends

• Previous experience in a hospitality or customer service role preferred.

Benefits:

• 100% shared tips
• Full training
• Opportunities to grow and progress within our three hotels
• Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
• Company Pension Contributions
• Uniform
• The chance to participate in charity fundraisers and environmental initiatives
• Staff rewards and parties

About us

Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality.

Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views. With exciting developments ahead, there’s never been a better time to join us.

We are searching for a friendly, professional and well organised person to join our reception team at The Falmouth Hotel. The desired candidate will be a confident communicator and a great problem solver. Daily tasks include, but are not limited to, greeting guests, ensuring a smooth check-in/check-out process and handling telephone and email enquiries.

This is a full time position.

38 - 40 hours per week, working 5 over 7 days a week including evenings, weekends and bank holidays.

Responsibilities

• Greet and welcome visitors in a warm and professional manner.
• Answer incoming calls with excellent phone etiquette, directing calls to the appropriate personnel.
• Manage the reception area, maintaining a tidy and welcoming environment.
• Provide administrative support to various departments as needed.
• Respond to emails and other correspondence promptly.

• Strong organizational and multitasking abilities, with a keen attention to detail.

• Positive attitude and a commitment to providing outstanding service in every interaction

• Experience of using a hotel PMS system such as Mews.

• The ideal candidate will have excellent communication skills, a positive ‘can-do’ attitude and the ability to develop good working relationships with staff members.

• Flexibility to work varied shifts, including mornings, evenings and weekends

• Previous experience in a hospitality or customer service role preferred.

Benefits:

• 100% shared tips
• Full training
• Opportunities to grow and progress within our three hotels
• Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
• Company Pension Contributions
• Uniform
• The chance to participate in charity fundraisers and environmental initiatives
• Staff rewards and parties