About us:

Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality.

Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views.

We are currently seeking a dynamic, organized and customer-focused individual to join our front of house team as a Receptionist. 

Responsibilities:

• · Providing excellent customer service by anticipating needs and exceeding expectations of guests
• Greeting guests and ensuring a smooth and seamless check in/out procedure, including processing of bills
• Manage and amend room reservations
• Restaurant bookings
• Reception admin duties
• Respond and deal with guest requests and enquiries via email, phone and face to face
• Liaising with other hotel departments to ensure smooth operations
• Handling cash and card transactions and balancing of reception tills

Requirements:

• Excellent customer service and communication skills via email, phone and face-to-face
• Strong organizational and multitasking abilities, with a keen attention to detail
• Previous experience in a hospitality or customer service role, with at least 2 years preferred, although full training will be provided
• Flexibility to work varied shifts, including mornings, evenings and weekends
• Positive attitude and a commitment to providing outstanding service in every interaction

Benefits

• 100% shared tips
• Full training
• Opportunities to grow and progress within our four hotels
• Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
• Company Pension Contributions
• The chance to participate in charity fundraisers and environmental initiatives
• Staff rewards and parties

*We do not offer live in accommodation*

About us:

Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality.

Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views.

We are currently seeking a dynamic, organized and customer-focused individual to join our front of house team as a Receptionist. 

Responsibilities:

• · Providing excellent customer service by anticipating needs and exceeding expectations of guests
• Greeting guests and ensuring a smooth and seamless check in/out procedure, including processing of bills
• Manage and amend room reservations
• Restaurant bookings
• Reception admin duties
• Respond and deal with guest requests and enquiries via email, phone and face to face
• Liaising with other hotel departments to ensure smooth operations
• Handling cash and card transactions and balancing of reception tills

Requirements:

• Excellent customer service and communication skills via email, phone and face-to-face
• Strong organizational and multitasking abilities, with a keen attention to detail
• Previous experience in a hospitality or customer service role, with at least 2 years preferred, although full training will be provided
• Flexibility to work varied shifts, including mornings, evenings and weekends
• Positive attitude and a commitment to providing outstanding service in every interaction

Benefits

• 100% shared tips
• Full training
• Opportunities to grow and progress within our four hotels
• Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
• Company Pension Contributions
• The chance to participate in charity fundraisers and environmental initiatives
• Staff rewards and parties

*We do not offer live in accommodation*