Summary
IT Field Operations Technician
IT Field Operations Technician
Description
Join Lettuce Entertain You Restaurants as our
IT Field Operations Technician, supporting 100+ onsite and offsite locations. If you enjoy the excitement and challenge of a field position while working as part of a supportive team, this may be the next IT opportunity you’re looking for. We offer benefits and perks as well as opportunities for real career growth. Please apply! We’re eager to hear from you.
NOTE: This IT field position requires availability for 75% local and out-of-state travel. IT Field Operations Tech candidates will commute to multiple locations in the Chicago area (city and suburban) and must be extremely flexible with scheduling, including weekend on-call availability. The Field Operations Technician will be based out of the Chicago office.
Requirements:- 2+ years of experience
- Experience with server maintenance
- Knowledge of PC repair and troubleshooting
- Open availability for scheduling including weekend on-call availability
- Ability to commute using employee-provided vehicle to multiple locations in a timely manner, frequently transporting, lifting & loading equipment up to 50 lbs
Caring. Creative. Careers.
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify
IT Field Operations Technicians provides
technical support on mainframe, personal computer (PC) hardware/software and
all information technology (IT) networking for restaurant locations and
corporate office.
Essential Functions
- Coordinate and perform necessary calls to provide technical support on
mainframe, PC hardware and software and all networking to restaurant locations
and corporate office, including but not limited to cleaning of all PC equipment
and installing and upgrading new software
- Route and assign tickets to the appropriate IT team member and track
issues via the LEYE Help Desk System
- Create and delete mailboxes and maintain the security permissions
- Diagnose, troubleshoot and resolve remote access connectivity and email
issues for stores, and visit the store in person if required
- Assist in the defining and obtaining of PC software and hardware, site
preparation of PC acquisitions, and maintaining inventory of all IT equipment
at restaurant locations and Corporate
- Inform IT staff regarding software/hardware issues and trends seen
internally via the LEYE Help Desk and externally within the industry
- Evaluate software/hardware for future use by stores or Corporate Office
- Maintain confidentiality of passwords, company records and information
- Work a variety of days and shifts (including weekends, nights and
on-call support rotation) at local and out-of-state sites as needed
- Safely and effectively use and operate all necessary
tools and office equipment
- Effectively communicate in order to perform and follow job requirements
in written and spoken direction
- Multitask calmly and effectively under pressure
- Work in a confined, crowded space of variable
light, noise and temperature levels
- Move and lift up to 10 pounds, frequently
move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50
pounds
- Stand and walk for an entire shift and move
safely through all areas of the restaurants and/or other LEYE facilities (which
may include stairs, uneven or slick surfaces)
Key
Responsibilities and Duties
- Proficiently use and operate of all necessary tools and equipment
including MS Word and Excel
- Follow all rules, policies, procedures and conditions of employment,
including those outlined in the Employee Handbook
- Get along well with others and act as a team player
- Other duties assigned as needed
Join Lettuce Entertain You Restaurants as our
IT Field Operations Technician, supporting 100+ onsite and offsite locations. If you enjoy the excitement and challenge of a field position while working as part of a supportive team, this may be the next IT opportunity you’re looking for. We offer benefits and perks as well as opportunities for real career growth. Please apply! We’re eager to hear from you.
NOTE: This IT field position requires availability for 75% local and out-of-state travel. IT Field Operations Tech candidates will commute to multiple locations in the Chicago area (city and suburban) and must be extremely flexible with scheduling, including weekend on-call availability. The Field Operations Technician will be based out of the Chicago office.
Requirements:- 2+ years of experience
- Experience with server maintenance
- Knowledge of PC repair and troubleshooting
- Open availability for scheduling including weekend on-call availability
- Ability to commute using employee-provided vehicle to multiple locations in a timely manner, frequently transporting, lifting & loading equipment up to 50 lbs
Caring. Creative. Careers.
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify
IT Field Operations Technicians provides
technical support on mainframe, personal computer (PC) hardware/software and
all information technology (IT) networking for restaurant locations and
corporate office.
Essential Functions
- Coordinate and perform necessary calls to provide technical support on
mainframe, PC hardware and software and all networking to restaurant locations
and corporate office, including but not limited to cleaning of all PC equipment
and installing and upgrading new software
- Route and assign tickets to the appropriate IT team member and track
issues via the LEYE Help Desk System
- Create and delete mailboxes and maintain the security permissions
- Diagnose, troubleshoot and resolve remote access connectivity and email
issues for stores, and visit the store in person if required
- Assist in the defining and obtaining of PC software and hardware, site
preparation of PC acquisitions, and maintaining inventory of all IT equipment
at restaurant locations and Corporate
- Inform IT staff regarding software/hardware issues and trends seen
internally via the LEYE Help Desk and externally within the industry
- Evaluate software/hardware for future use by stores or Corporate Office
- Maintain confidentiality of passwords, company records and information
- Work a variety of days and shifts (including weekends, nights and
on-call support rotation) at local and out-of-state sites as needed
- Safely and effectively use and operate all necessary
tools and office equipment
- Effectively communicate in order to perform and follow job requirements
in written and spoken direction
- Multitask calmly and effectively under pressure
- Work in a confined, crowded space of variable
light, noise and temperature levels
- Move and lift up to 10 pounds, frequently
move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50
pounds
- Stand and walk for an entire shift and move
safely through all areas of the restaurants and/or other LEYE facilities (which
may include stairs, uneven or slick surfaces)
Key
Responsibilities and Duties
- Proficiently use and operate of all necessary tools and equipment
including MS Word and Excel
- Follow all rules, policies, procedures and conditions of employment,
including those outlined in the Employee Handbook
- Get along well with others and act as a team player
- Other duties assigned as needed
Translate
Skills
By applying you confirm you have these skills.
Lettuce Entertain You Restaurants (Chicago)
Salary |
Competitive salary
|
Schedule |
Full Time
|
Experience |
Minimum 1
year
of experience
|
We run background checks on all new hires in this position.
5419 N Sheridan Rd, Chicago, IL 60640, USA