IT Field Operations Technician - Corporate

Join Lettuce Entertain You Restaurants as our IT Field Operations Technician, supporting 100+ onsite and offsite locations. If you enjoy the excitement and challenge of a field position while working as part of a supportive team, this may be the next IT opportunity you’re looking for. We offer benefits and perks as well as opportunities for real career growth. Please apply! We’re eager to hear from you.

NOTE: This IT field position requires availability for 75% local and out-of-state travel. IT Field Operations Tech candidates will commute to multiple locations in the Chicago area (city and suburban) and must be extremely flexible with scheduling, including weekend on-call availability. The Field Operations Technician will be based out of the Chicago office.

Requirements:

• 2+ years of experience
• Experience with server maintenance
• Knowledge of PC repair and troubleshooting
• Open availability for scheduling including weekend on-call availability
• Ability to commute using employee-provided vehicle to multiple locations in a timely manner, frequently transporting, lifting & loading equipment up to 50 lbs
  
  

IT Field Operations Technicians provide support to stores and corporate office with Mainframe, PC hardware/software and all networking.

Essential Functions

• Coordinate and perform necessary calls on PC hardware
• Assist in site preparation of PC acquisitions
• Assist in maintaining inventory of all equipment located at stores
• Clean/Coordinate cleaning of all PC equipment
• Assist in the defining and obtaining of PC software and hardware
• Install/Upgrade new software
• Provide customer and technical support by tracking issues via the LEYE Help Desk System
• Provide IT staff with information as to software/hardware issues and trends
• Route and assign tickets to the appropriate IT team member
• Create and delete mailboxes and maintain the security permissions
• Troubleshoot e-mail problems on client computers
• Troubleshoot the remote access connectivity problems for stores and if required visit the store in person
• Evaluate software/hardware to future use by stores or Corporate Office
• Maintain confidentiality of passwords, company records and information
• Work a variety of days and shifts (including weekends, nights and on-call support rotation) at local and out-of-state sites as needed
• Safely and effectively use and operate all necessary tools and office equipment
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable light, noise and temperature levels
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Stand and walk for an entire shift and move safely through all areas of the restaurants and/or other LEYE facilities (which may include stairs, uneven or slick surfaces)

 

Key Responsibilities and Duties

• Proficiently use and operate of all necessary tools and equipment including MS Word and Excel
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and act as a team player
• Other duties assigned as needed 

Join Lettuce Entertain You Restaurants as our IT Field Operations Technician, supporting 100+ onsite and offsite locations. If you enjoy the excitement and challenge of a field position while working as part of a supportive team, this may be the next IT opportunity you’re looking for. We offer benefits and perks as well as opportunities for real career growth. Please apply! We’re eager to hear from you.

NOTE: This IT field position requires availability for 75% local and out-of-state travel. IT Field Operations Tech candidates will commute to multiple locations in the Chicago area (city and suburban) and must be extremely flexible with scheduling, including weekend on-call availability. The Field Operations Technician will be based out of the Chicago office.

Requirements:

• 2+ years of experience
• Experience with server maintenance
• Knowledge of PC repair and troubleshooting
• Open availability for scheduling including weekend on-call availability
• Ability to commute using employee-provided vehicle to multiple locations in a timely manner, frequently transporting, lifting & loading equipment up to 50 lbs
  
  

IT Field Operations Technicians provide support to stores and corporate office with Mainframe, PC hardware/software and all networking.

Essential Functions

• Coordinate and perform necessary calls on PC hardware
• Assist in site preparation of PC acquisitions
• Assist in maintaining inventory of all equipment located at stores
• Clean/Coordinate cleaning of all PC equipment
• Assist in the defining and obtaining of PC software and hardware
• Install/Upgrade new software
• Provide customer and technical support by tracking issues via the LEYE Help Desk System
• Provide IT staff with information as to software/hardware issues and trends
• Route and assign tickets to the appropriate IT team member
• Create and delete mailboxes and maintain the security permissions
• Troubleshoot e-mail problems on client computers
• Troubleshoot the remote access connectivity problems for stores and if required visit the store in person
• Evaluate software/hardware to future use by stores or Corporate Office
• Maintain confidentiality of passwords, company records and information
• Work a variety of days and shifts (including weekends, nights and on-call support rotation) at local and out-of-state sites as needed
• Safely and effectively use and operate all necessary tools and office equipment
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable light, noise and temperature levels
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Stand and walk for an entire shift and move safely through all areas of the restaurants and/or other LEYE facilities (which may include stairs, uneven or slick surfaces)

 

Key Responsibilities and Duties

• Proficiently use and operate of all necessary tools and equipment including MS Word and Excel
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and act as a team player
• Other duties assigned as needed