City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.
Position Summary:
The General Manager is responsible for overall
management and oversight of daily operations and continued profitability of the
City Winery location, and successfully managing Chicago city relations. This
individual must exhibit unparalleled levels of hospitality, successfully build
and lead strong teams, maintain City Winery’s brand and identity, and strive to
exceed standards of excellence in all areas of the business. This role is
responsible for activating and executing brand initiatives through the teams,
cultivating and instilling a positive company culture, and fostering successful
interdepartmental collaboration to ultimately drive profitability for the
business.
Minimum Qualifications
• Minimum 5 years’ experience in multi-faceted,
high volume restaurant, venue and/or equivalent relevant experience
• Proven leadership skills and commitment to
excellence
• Proven financial and business acumen;
analytical skills, and ability to meet and exceed set budgets
• Unparalleled passion for hospitality, food, wine,
and music
• Ability to successfully multi-task, delegate,
and manage several projects at once in high-pressure, fast paced environment
• Ability to respectfully mentor, train,
develop, and hold teams accountable to expectations
• Must be detail oriented, strong execution
skills
• Functional working knowledge of health
department and all other related regulations
• Exceptional communication and interpersonal
skills both written and verbal
• Strong culinary and wine knowledge
• Must be fluently literate in English including
ability to read, write, and communicate, conduct business related mathematics
and analyze data
• Must have proficient computer and
technological skills
• Ability to perform physical requirements of
position including standing and walking for extended periods of time, bending,
pushing, pulling, lifting and carrying loads of up to 50 pounds, per business
need
• Able and willing to work flexible scheduling
including days, nights, weekends, and holidays
• Able to travel and attend business-related
meetings and trips
General Operations
• Oversee and manage all aspects of operation
and all associated internal departments.
• Ensure successful execution of all service and
daily activity.
• Manage and maintain successful relationship
with the City and handle all continued correspondence/follow up in connection
with the City
• Execute company initiatives from fruition
through execution
• Teach and adhere to City Winery principles and
commitment to quality food, wine, and service
• Lead by example and enforce Company policies,
procedures, guidelines, and practices consistently
• Ensure controls are in place to prevent waste
and theft
• Establish goals, anticipate and resolve
problems in all aspects of the business
• Ensure high standards of sanitation,
cleanliness, safety, and compliance are maintained at all times
• Continually communicate with internal teams.
Conduct, attend and participate in all scheduled meetings and trainings
• Ensure adherence to food safety and sanitation
regulations, compliance regulations, inspections, etc.
• Partner with and work collaboratively with
internal Company divisions to achieve overall company and business goals.
• Drive brand development within local community
• Conduct routine audits and inspections of
location
• Oversee or directly handle customer related
issues through email, phone and in person in a timely manner
• Maintain current insurance policies, permits,
etc.
• Manage content on End of Day (EOD) report to
ensure key performance indicators are captured and reported as per given
guidelines
• Collaborate with Business Manager on visual
spot checks of petty cash ledger, POS credit card processing, voids and comps,
report and the nightly product mix
• Review and sign off on monthly cost reports, inventory–beer,
liquor, wine, glassware and food plus the ticket sales report from Programming
before submitting to accounting
• Oversee facility maintenance including
cleanliness and safety; review inventory and equipment usage including relevant
plant maintenance or improvements needed; create plan for investments related
to updates and repairs
• Routine review of staffing pars to ensure
alignment with upcoming events, reservations, and ticket counts
• Lead departments on approved menu pricing to
ensure they meet company guidelines and or are priced appropriately for the
market, in partnership with COO
• Lead communications related to new concepts,
promotions, product launches as they develop with location directors down
through line level staff
• Work alongside Executive Chef to maintain
efficient operation of kitchen and execution of menus in a timely, presentable
and profitable manor
• Operate in full compliance in all areas
including health, safety and sanitation, fire, and ensure routine maintenance
of equipment and property
• Work with the events team to bring quality
events to drive top and bottom line growth at Riverwalk
• Approve floor plans and layouts, ensure
complete event information is entered in TripleSeat in a timely fashion (i.e.
menus, staffing, equipment and rentals, handling service equipment upgrade
requests, and rental approvals)
• Coordinate schedule between events staff at
Riverwalk and operations team at Randolph
• Perform, implement, and execute all other
projects/tasks/ initiatives as per business need and/or assigned by Senior
Leadership
This is a full time benefits-eligible position. We offer health insurance with Company contribution towards premium, generous paid time off policy, commuter benefits, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.
City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.
Position Summary:
The General Manager is responsible for overall
management and oversight of daily operations and continued profitability of the
City Winery location, and successfully managing Chicago city relations. This
individual must exhibit unparalleled levels of hospitality, successfully build
and lead strong teams, maintain City Winery’s brand and identity, and strive to
exceed standards of excellence in all areas of the business. This role is
responsible for activating and executing brand initiatives through the teams,
cultivating and instilling a positive company culture, and fostering successful
interdepartmental collaboration to ultimately drive profitability for the
business.
Minimum Qualifications
• Minimum 5 years’ experience in multi-faceted,
high volume restaurant, venue and/or equivalent relevant experience
• Proven leadership skills and commitment to
excellence
• Proven financial and business acumen;
analytical skills, and ability to meet and exceed set budgets
• Unparalleled passion for hospitality, food, wine,
and music
• Ability to successfully multi-task, delegate,
and manage several projects at once in high-pressure, fast paced environment
• Ability to respectfully mentor, train,
develop, and hold teams accountable to expectations
• Must be detail oriented, strong execution
skills
• Functional working knowledge of health
department and all other related regulations
• Exceptional communication and interpersonal
skills both written and verbal
• Strong culinary and wine knowledge
• Must be fluently literate in English including
ability to read, write, and communicate, conduct business related mathematics
and analyze data
• Must have proficient computer and
technological skills
• Ability to perform physical requirements of
position including standing and walking for extended periods of time, bending,
pushing, pulling, lifting and carrying loads of up to 50 pounds, per business
need
• Able and willing to work flexible scheduling
including days, nights, weekends, and holidays
• Able to travel and attend business-related
meetings and trips
General Operations
• Oversee and manage all aspects of operation
and all associated internal departments.
• Ensure successful execution of all service and
daily activity.
• Manage and maintain successful relationship
with the City and handle all continued correspondence/follow up in connection
with the City
• Execute company initiatives from fruition
through execution
• Teach and adhere to City Winery principles and
commitment to quality food, wine, and service
• Lead by example and enforce Company policies,
procedures, guidelines, and practices consistently
• Ensure controls are in place to prevent waste
and theft
• Establish goals, anticipate and resolve
problems in all aspects of the business
• Ensure high standards of sanitation,
cleanliness, safety, and compliance are maintained at all times
• Continually communicate with internal teams.
Conduct, attend and participate in all scheduled meetings and trainings
• Ensure adherence to food safety and sanitation
regulations, compliance regulations, inspections, etc.
• Partner with and work collaboratively with
internal Company divisions to achieve overall company and business goals.
• Drive brand development within local community
• Conduct routine audits and inspections of
location
• Oversee or directly handle customer related
issues through email, phone and in person in a timely manner
• Maintain current insurance policies, permits,
etc.
• Manage content on End of Day (EOD) report to
ensure key performance indicators are captured and reported as per given
guidelines
• Collaborate with Business Manager on visual
spot checks of petty cash ledger, POS credit card processing, voids and comps,
report and the nightly product mix
• Review and sign off on monthly cost reports, inventory–beer,
liquor, wine, glassware and food plus the ticket sales report from Programming
before submitting to accounting
• Oversee facility maintenance including
cleanliness and safety; review inventory and equipment usage including relevant
plant maintenance or improvements needed; create plan for investments related
to updates and repairs
• Routine review of staffing pars to ensure
alignment with upcoming events, reservations, and ticket counts
• Lead departments on approved menu pricing to
ensure they meet company guidelines and or are priced appropriately for the
market, in partnership with COO
• Lead communications related to new concepts,
promotions, product launches as they develop with location directors down
through line level staff
• Work alongside Executive Chef to maintain
efficient operation of kitchen and execution of menus in a timely, presentable
and profitable manor
• Operate in full compliance in all areas
including health, safety and sanitation, fire, and ensure routine maintenance
of equipment and property
• Work with the events team to bring quality
events to drive top and bottom line growth at Riverwalk
• Approve floor plans and layouts, ensure
complete event information is entered in TripleSeat in a timely fashion (i.e.
menus, staffing, equipment and rentals, handling service equipment upgrade
requests, and rental approvals)
• Coordinate schedule between events staff at
Riverwalk and operations team at Randolph
• Perform, implement, and execute all other
projects/tasks/ initiatives as per business need and/or assigned by Senior
Leadership
This is a full time benefits-eligible position. We offer health insurance with Company contribution towards premium, generous paid time off policy, commuter benefits, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.