General Manager

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary:
The General Manager is responsible for overall management and oversight of daily operations and continued profitability of the City Winery location, and successfully managing Chicago city relations. This individual must exhibit unparalleled levels of hospitality, successfully build and lead strong teams, maintain City Winery’s brand and identity, and strive to exceed standards of excellence in all areas of the business. This role is responsible for activating and executing brand initiatives through the teams, cultivating and instilling a positive company culture, and fostering successful interdepartmental collaboration to ultimately drive profitability for the business.

Minimum Qualifications
• Minimum 5 years’ experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience
• Proven leadership skills and commitment to excellence
• Proven financial and business acumen; analytical skills, and ability to meet and exceed set budgets
• Unparalleled passion for hospitality, food, wine, and music
• Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment
• Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
• Must be detail oriented, strong execution skills
• Functional working knowledge of health department and all other related regulations
• Exceptional communication and interpersonal skills both written and verbal
• Strong culinary and wine knowledge
• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
• Must have proficient computer and technological skills
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need
• Able and willing to work flexible scheduling including days, nights, weekends, and holidays
• Able to travel and attend business-related meetings and trips

General Operations
• Oversee and manage all aspects of operation and all associated internal departments.
• Ensure successful execution of all service and daily activity.
• Manage and maintain successful relationship with the City and handle all continued correspondence/follow up in connection with the City
• Execute company initiatives from fruition through execution
• Teach and adhere to City Winery principles and commitment to quality food, wine, and service
• Lead by example and enforce Company policies, procedures, guidelines, and practices consistently
• Ensure controls are in place to prevent waste and theft
• Establish goals, anticipate and resolve problems in all aspects of the business
• Ensure high standards of sanitation, cleanliness, safety, and compliance are maintained at all times
• Continually communicate with internal teams. Conduct, attend and participate in all scheduled meetings and trainings
• Ensure adherence to food safety and sanitation regulations, compliance regulations, inspections, etc.
• Partner with and work collaboratively with internal Company divisions to achieve overall company and business goals.
• Drive brand development within local community
• Conduct routine audits and inspections of location
• Oversee or directly handle customer related issues through email, phone and in person in a timely manner
• Maintain current insurance policies, permits, etc.
• Manage content on End of Day (EOD) report to ensure key performance indicators are captured and reported as per given guidelines
• Collaborate with Business Manager on visual spot checks of petty cash ledger, POS credit card processing, voids and comps, report and the nightly product mix
• Review and sign off on monthly cost reports, inventory–beer, liquor, wine, glassware and food plus the ticket sales report from Programming before submitting to accounting
• Oversee facility maintenance including cleanliness and safety; review inventory and equipment usage including relevant plant maintenance or improvements needed; create plan for investments related to updates and repairs
• Routine review of staffing pars to ensure alignment with upcoming events, reservations, and ticket counts
• Lead departments on approved menu pricing to ensure they meet company guidelines and or are priced appropriately for the market, in partnership with COO
• Lead communications related to new concepts, promotions, product launches as they develop with location directors down through line level staff
• Work alongside Executive Chef to maintain efficient operation of kitchen and execution of menus in a timely, presentable and profitable manor
• Operate in full compliance in all areas including health, safety and sanitation, fire, and ensure routine maintenance of equipment and property
• Work with the events team to bring quality events to drive top and bottom line growth at Riverwalk
• Approve floor plans and layouts, ensure complete event information is entered in TripleSeat in a timely fashion (i.e. menus, staffing, equipment and rentals, handling service equipment upgrade requests, and rental approvals)
• Coordinate schedule between events staff at Riverwalk and operations team at Randolph
• Perform, implement, and execute all other projects/tasks/ initiatives as per business need and/or assigned by Senior Leadership

This is a full time benefits-eligible position. We offer health insurance with Company contribution towards premium, generous paid time off policy, commuter benefits,  401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary:
The General Manager is responsible for overall management and oversight of daily operations and continued profitability of the City Winery location, and successfully managing Chicago city relations. This individual must exhibit unparalleled levels of hospitality, successfully build and lead strong teams, maintain City Winery’s brand and identity, and strive to exceed standards of excellence in all areas of the business. This role is responsible for activating and executing brand initiatives through the teams, cultivating and instilling a positive company culture, and fostering successful interdepartmental collaboration to ultimately drive profitability for the business.

Minimum Qualifications
• Minimum 5 years’ experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience
• Proven leadership skills and commitment to excellence
• Proven financial and business acumen; analytical skills, and ability to meet and exceed set budgets
• Unparalleled passion for hospitality, food, wine, and music
• Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment
• Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
• Must be detail oriented, strong execution skills
• Functional working knowledge of health department and all other related regulations
• Exceptional communication and interpersonal skills both written and verbal
• Strong culinary and wine knowledge
• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
• Must have proficient computer and technological skills
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need
• Able and willing to work flexible scheduling including days, nights, weekends, and holidays
• Able to travel and attend business-related meetings and trips

General Operations
• Oversee and manage all aspects of operation and all associated internal departments.
• Ensure successful execution of all service and daily activity.
• Manage and maintain successful relationship with the City and handle all continued correspondence/follow up in connection with the City
• Execute company initiatives from fruition through execution
• Teach and adhere to City Winery principles and commitment to quality food, wine, and service
• Lead by example and enforce Company policies, procedures, guidelines, and practices consistently
• Ensure controls are in place to prevent waste and theft
• Establish goals, anticipate and resolve problems in all aspects of the business
• Ensure high standards of sanitation, cleanliness, safety, and compliance are maintained at all times
• Continually communicate with internal teams. Conduct, attend and participate in all scheduled meetings and trainings
• Ensure adherence to food safety and sanitation regulations, compliance regulations, inspections, etc.
• Partner with and work collaboratively with internal Company divisions to achieve overall company and business goals.
• Drive brand development within local community
• Conduct routine audits and inspections of location
• Oversee or directly handle customer related issues through email, phone and in person in a timely manner
• Maintain current insurance policies, permits, etc.
• Manage content on End of Day (EOD) report to ensure key performance indicators are captured and reported as per given guidelines
• Collaborate with Business Manager on visual spot checks of petty cash ledger, POS credit card processing, voids and comps, report and the nightly product mix
• Review and sign off on monthly cost reports, inventory–beer, liquor, wine, glassware and food plus the ticket sales report from Programming before submitting to accounting
• Oversee facility maintenance including cleanliness and safety; review inventory and equipment usage including relevant plant maintenance or improvements needed; create plan for investments related to updates and repairs
• Routine review of staffing pars to ensure alignment with upcoming events, reservations, and ticket counts
• Lead departments on approved menu pricing to ensure they meet company guidelines and or are priced appropriately for the market, in partnership with COO
• Lead communications related to new concepts, promotions, product launches as they develop with location directors down through line level staff
• Work alongside Executive Chef to maintain efficient operation of kitchen and execution of menus in a timely, presentable and profitable manor
• Operate in full compliance in all areas including health, safety and sanitation, fire, and ensure routine maintenance of equipment and property
• Work with the events team to bring quality events to drive top and bottom line growth at Riverwalk
• Approve floor plans and layouts, ensure complete event information is entered in TripleSeat in a timely fashion (i.e. menus, staffing, equipment and rentals, handling service equipment upgrade requests, and rental approvals)
• Coordinate schedule between events staff at Riverwalk and operations team at Randolph
• Perform, implement, and execute all other projects/tasks/ initiatives as per business need and/or assigned by Senior Leadership

This is a full time benefits-eligible position. We offer health insurance with Company contribution towards premium, generous paid time off policy, commuter benefits,  401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.