Concierge

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

We are thrilled and fortunate to be able to resume business and provide a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be vaccinated unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be provided unless it causes an undue hardship to City Winery.

Position Summary

The Concierge is responsible for delivering exceptional guest service experiences to all clientele that have interactions with City Winery. This individual serves as a point of contact at the Box Office for purposes of general guest relations and support, ticketing, CW Rewards Program and CW merchandise. The Concierge team member is responsible for maximizing ticket and retail merchandise sales, while serving as a brand ambassador of the Company.

Minimum Qualifications

•         2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting, and/or relevant experience

•         Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience

•         Strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail

•         Effective communication skills (both written and verbal), interpersonal skills and a proven ability to build positive relationships with coworkers and guests.

•         Proficient computer skills

•         Ability to work both independently and in a team environment

•         Ability to work a flexible schedule including days, nights, weekends, and holidays

Overview of Responsibilities

•         Correspond with guests in person, phone, and email

•         Manage in-person, online, and phone ticket sales

•         Handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep

•         Maximize ticket sales and retail merchandise sales

•         Actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces

•         Assist guests with seat changes

•         Compile house and artist comps and arrange seating appropriately

•         Handle troubleshooting with guests on ticketing purchases

•         Close out and reconcile box office transactions

•         Arrange special care of VIP’s, Investors, or other guests who may receive gratis food or drink

•         Maintain a neat and tidy Concierge booth

•         Handle payment transactions and maintain accurate cash drawer

•         Attend trainings, tastings, meetings, as needed

•         Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant

·        Other duties, tasks, projects as per business need

Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

We are thrilled and fortunate to be able to resume business and provide a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be vaccinated unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be provided unless it causes an undue hardship to City Winery.

Position Summary

The Concierge is responsible for delivering exceptional guest service experiences to all clientele that have interactions with City Winery. This individual serves as a point of contact at the Box Office for purposes of general guest relations and support, ticketing, CW Rewards Program and CW merchandise. The Concierge team member is responsible for maximizing ticket and retail merchandise sales, while serving as a brand ambassador of the Company.

Minimum Qualifications

•         2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting, and/or relevant experience

•         Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience

•         Strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail

•         Effective communication skills (both written and verbal), interpersonal skills and a proven ability to build positive relationships with coworkers and guests.

•         Proficient computer skills

•         Ability to work both independently and in a team environment

•         Ability to work a flexible schedule including days, nights, weekends, and holidays

Overview of Responsibilities

•         Correspond with guests in person, phone, and email

•         Manage in-person, online, and phone ticket sales

•         Handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep

•         Maximize ticket sales and retail merchandise sales

•         Actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces

•         Assist guests with seat changes

•         Compile house and artist comps and arrange seating appropriately

•         Handle troubleshooting with guests on ticketing purchases

•         Close out and reconcile box office transactions

•         Arrange special care of VIP’s, Investors, or other guests who may receive gratis food or drink

•         Maintain a neat and tidy Concierge booth

•         Handle payment transactions and maintain accurate cash drawer

•         Attend trainings, tastings, meetings, as needed

•         Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant

·        Other duties, tasks, projects as per business need

Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.