City Winery strives to
deliver the highest-end combined culinary and cultural experience to our
customers who are passionate in sharing wine, music, and culinary arts. We are
a unique facility, combining a fully functioning winery with intimate concerts,
food & wine classes, private events in a variety of configurations, and
fine dining. We have created a compelling mix for our sophisticated clientele
of foodies, and active cultural patrons—bringing the wine country experience to
the middle of a large city.
POSITION SUMMARY
Restaurant Hosts are
responsible for delivering consistently exceptional guest experiences to guests
of City Winery. The Host serves as the first and last point of contact
throughout the guest experience and is responsible for greeting guests while
entering and departing the location, handling inquiries and reservations, and supporting
in other areas of the operation as needed.
MINIMUM QUALIFICATIONS
- 1+ years experience as a Host in a fast-paced,
high-volume service environment and/or equivalent relevant experience
- Strong work ethic, team player, and exceptional guest
service skills
- Ability to consistently deliver high-quality guest
experiences, exceed guest expectations, and strive to create a memorable
experience at every City Winery visit
- Effective communication and interpersonal skills with a
proven ability to build positive relationships with people in the scope of
employment
- Aptitude to resolve problems
- Ability to execute professional guest service
experience
- Ability to handle all guests with composure and
hospitality
- Polished presentation
- Ability to work both independently and in a team
environment
- Must be fluently literate in English including ability
to read, write, communicate, conduct basic business related mathematics,
and able to accurately function a POS
- Ability to work a flexible schedule including days,
nights, weekends, and holidays
- Ability to perform physical requirements of the role
including standing/walking for entirety of shift, bending, pulling,
pushing, using stairs, lifting and carrying up to 25 pounds
RESPONSIBILITIES
- Provide positive guest experience including greeting,
conversing with, and thanking departing guests
- Escort guests to seats and set them up for a
pleasurable dining experience based on appropriate floor plan
- Accommodate guest requests while seeking management
approval when appropriate
- Manage all call-ins and walk -in inquiries, directing
to appropriate departmental contacts or taking messages and
communicating to such departments as necessary
- Ensure all dining areas are tidy, presentable, and in
safe condition and set up/rearrange/breakdown dining room for service
accordingly
- Manage miscellaneous day-to-day communications,
including but not limited to, voicemails, emails, deliveries, and
reservation calls and communicate any important reservations/guest
inquiries.
- Maintain all reservations/seating through designated
system
- Provide guests with accurate wait time estimates during
busy periods
- Perform necessary opening/closing tasks
- Rotate seating between different stations to ensure
even workloads for waitstaff
- Maintain a knowledge of City Winery brand, history,
culture, and programming, both in venue and restaurant
- Maintain menu knowledge, including ingredients,
preparation methods, and allergen information and
communicate this information tableside to guests
- Maintain organized, clean, and safe work areas at all
times
- Attend trainings, tastings, meetings, as needed
- Follow all company policies, procedures, and guidelines
including being ready to work at scheduled shift time, in uniform, with
neat and presentable appearance.
- Perform all other reasonably assigned duties.
Perks & Benefits! Comped
concerts and dining experiences, employee merchandise and meal discounts,
FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible
Spending Accounts including pre-tax commuter benefits and parking, &
more depending on position and other Company eligibility requirements.