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Retail Wine Associate
City Winery Nashville
Retail Wine Associate
City Winery Nashville
Part Time
Full Time
1
Year
Experience
To be discussed
Retail Wine Associate
City Winery Nashville
Part Time
Full Time
1
Year
Experience
To be discussed
Skills
Advanced Knowledge of Wines
Job description
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.
Who are you?
You're a rockstar with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine.
Who are you?
You're a rockstar with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine.
The Retail Wine Associate is responsible for providing exceptional guest service experiences to all clientele that have interactions
with City Winery and drives retail sales. This individual serves as a point of contact at the Retail Wine Counter for purposes of
general guest service, retail sales, wine club sales, winery tours, and City Winery merchandise sales.
Minimum Qualifications
- Minimum 1-year prior experience in a retail wine setting, or customer service role in a hospitality setting
- Understanding of the major wine varietals, tasting notes, wine service and wine production
- Exceptional hospitality and guest service skills
- Polished presentation
- Proficient typing and computer skills
- Aptitude in resolving issues with a customer-focused orientation
- Effective communication skills both written and verbal
- Ability to work both independently and in a team environment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
- Must be able to sit for extended periods of time; stand and walk regularly; occasionally lifting and carrying up to 25 pounds when needed Overview of Responsibilities
- First point of contact for guests looking to purchase retail wine
- Manage all correspondence with guests via phone and email in relation to retail wine and merchandise sales
- Assist guests with retail wine and merchandise selection
- Drive Wine Club member sign ups and manage after sales service, including updating Resy, master wine club spreadsheet, and monthly member pick up
- Drive retail wine sales by offering weekly onsite tastings
- Help educate front of house staff on retail wine and merchandise
- Have a proficient understanding of our POS and inventory software (Toast, Houseager, Beveager), and ensure that the retail screen is accurate and current
- Coordinate with Retail Wine Director on all seasonal wine and merchandise promotions
- Oversee organization, layout and inventory of the onsite retail shelves
- Maintain organized and presentable sales floor at all times
- Conduct building and winery tours for interested guests All other reasonably assigned duties, tasks, projects, implementations, as per business need
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.
Who are you?
You're a rockstar with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine.
Who are you?
You're a rockstar with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine.
The Retail Wine Associate is responsible for providing exceptional guest service experiences to all clientele that have interactions
with City Winery and drives retail sales. This individual serves as a point of contact at the Retail Wine Counter for purposes of
general guest service, retail sales, wine club sales, winery tours, and City Winery merchandise sales.
Minimum Qualifications
- Minimum 1-year prior experience in a retail wine setting, or customer service role in a hospitality setting
- Understanding of the major wine varietals, tasting notes, wine service and wine production
- Exceptional hospitality and guest service skills
- Polished presentation
- Proficient typing and computer skills
- Aptitude in resolving issues with a customer-focused orientation
- Effective communication skills both written and verbal
- Ability to work both independently and in a team environment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
- Must be able to sit for extended periods of time; stand and walk regularly; occasionally lifting and carrying up to 25 pounds when needed Overview of Responsibilities
- First point of contact for guests looking to purchase retail wine
- Manage all correspondence with guests via phone and email in relation to retail wine and merchandise sales
- Assist guests with retail wine and merchandise selection
- Drive Wine Club member sign ups and manage after sales service, including updating Resy, master wine club spreadsheet, and monthly member pick up
- Drive retail wine sales by offering weekly onsite tastings
- Help educate front of house staff on retail wine and merchandise
- Have a proficient understanding of our POS and inventory software (Toast, Houseager, Beveager), and ensure that the retail screen is accurate and current
- Coordinate with Retail Wine Director on all seasonal wine and merchandise promotions
- Oversee organization, layout and inventory of the onsite retail shelves
- Maintain organized and presentable sales floor at all times
- Conduct building and winery tours for interested guests All other reasonably assigned duties, tasks, projects, implementations, as per business need
We use eVerify to confirm U.S. Employment eligibility.
Retail Wine Associate
Part Time
Full Time
1
Year
Experience
To be discussed
Skills
Advanced Knowledge of Wines
609 Lafayette St, Nashville, TN 37203, USA