Wine Captain

Wine captains are to focus on interaction with CW guests, while encouraging and maximizing beverage and food sales. A high level of service and professionalism should be displayed. Wine Captains are a liaison between guests and the beverage program. They are responsible for guest’s satisfaction and informative and engaging wine/beverage service. Strong wine knowledge is a prerequisite.

Key Responsibilities and Duties:
● Enforce Federal, State and City laws and ordinances in the handling and provision of alcoholic beverages
● Maintain a floor presence when not in the cellar to attend to guest needs, touch tables, and assist in service as necessary
● Attend daily preshift to advise on beverage items in and out of stock and conduct trainings or tastings as appropriate
● Guide and teach staff about beverage offerings and answer questions to further staff education and menu knowledge
● Stay apprised of beverage inventories, including but not limited to, stocking inventories and updating “86” board, as well as counts for wine tomes in service, ensuring tomes are current and in good condition
● Drive beverage sales on the floor by upselling, suggesting, educating, and interacting with guests
● See a table’s bottle order through from beginning to end, as applicable, including order taking, delivery, proper opening and service, and check backs
● Participate in inventory duties
● Ensure wine quality before every shift
● Execute Vinofile duties nightly

Knowledge, Skills and Attributes:
● Wine Captains are customer service professionals with a passion for wine.
● Extensive knowledge of wine, winemaking, beer and spirits
● Approachable presentation of knowledge and ability to execute professional service.
● Proven Ability to work in a fast-paced, results –oriented, restaurant environment.
● Ability to maintain positive guest experience and exceed guests expectations.
● Ability to take initiative, follow-through on request until completion and utilize a keen attention to detail.


An intimate concert venue, award-winning urban winery, and restaurant offering wine inspired, locally sourced fare, City Winery is a place to indulge your senses. With locations in New York, Chicago, Nashville, Atlanta, Boston, and Washington D.C., City Winery is committed to providing the highest-end combined culinary and cultural experience to wine enthusiasts in a world class, luxury concert setting. Since 2008, we have delivered this compelling mix to our sophisticated clientele of foodies and music aficionados, and we are excited to bring our passion in sharing wine, music, and the culinary arts to Philadelphia in 2019. We look forward to bringing wine country to the heart of Philly.

Wine captains are to focus on interaction with CW guests, while encouraging and maximizing beverage and food sales. A high level of service and professionalism should be displayed. Wine Captains are a liaison between guests and the beverage program. They are responsible for guest’s satisfaction and informative and engaging wine/beverage service. Strong wine knowledge is a prerequisite.

Key Responsibilities and Duties:
● Enforce Federal, State and City laws and ordinances in the handling and provision of alcoholic beverages
● Maintain a floor presence when not in the cellar to attend to guest needs, touch tables, and assist in service as necessary
● Attend daily preshift to advise on beverage items in and out of stock and conduct trainings or tastings as appropriate
● Guide and teach staff about beverage offerings and answer questions to further staff education and menu knowledge
● Stay apprised of beverage inventories, including but not limited to, stocking inventories and updating “86” board, as well as counts for wine tomes in service, ensuring tomes are current and in good condition
● Drive beverage sales on the floor by upselling, suggesting, educating, and interacting with guests
● See a table’s bottle order through from beginning to end, as applicable, including order taking, delivery, proper opening and service, and check backs
● Participate in inventory duties
● Ensure wine quality before every shift
● Execute Vinofile duties nightly

Knowledge, Skills and Attributes:
● Wine Captains are customer service professionals with a passion for wine.
● Extensive knowledge of wine, winemaking, beer and spirits
● Approachable presentation of knowledge and ability to execute professional service.
● Proven Ability to work in a fast-paced, results –oriented, restaurant environment.
● Ability to maintain positive guest experience and exceed guests expectations.
● Ability to take initiative, follow-through on request until completion and utilize a keen attention to detail.


An intimate concert venue, award-winning urban winery, and restaurant offering wine inspired, locally sourced fare, City Winery is a place to indulge your senses. With locations in New York, Chicago, Nashville, Atlanta, Boston, and Washington D.C., City Winery is committed to providing the highest-end combined culinary and cultural experience to wine enthusiasts in a world class, luxury concert setting. Since 2008, we have delivered this compelling mix to our sophisticated clientele of foodies and music aficionados, and we are excited to bring our passion in sharing wine, music, and the culinary arts to Philadelphia in 2019. We look forward to bringing wine country to the heart of Philly.