Concierge

Position Summary:
Main point of contact for guests, both paid and comp’d, on all things ticketing, seating assignments, VinoFile and City Winery merchandise.

Duties include:
Correspondence with guests via phone and email.
Assist guests with seat changes.
Compile house and artist comps and arrange seating appropriately.
Selling walk up tickets and tickets to future shows
Compile list of VinoFile members in house to post at service stations for servers to tag member checks for rewards.
Troubleshooting with guests on ticketing purchases
Selling gift cards
Arranging special care of VIP’s, Investors, or other guests who may receive gratis food or drink
Updating the Walk up Ticket sales Google document as needed
Maintaining a neat and tidy Concierge booth
Adding guests to comp list that are submitted to concierge any other avenue than Magento
Populate and complete daily TILT log with appropriate attachments
Closing out and reconciling box office transactions
Executing show cancellations, data entry and or other unique tasks within the concierge scope as determined by the General Manager and or Box Office Management


An intimate concert venue, award-winning urban winery, and restaurant offering wine inspired, locally sourced fare, City Winery is a place to indulge your senses. With locations in New York, Chicago, Nashville, Atlanta, Boston, and Washington D.C., City Winery is committed to providing the highest-end combined culinary and cultural experience to wine enthusiasts in a world class, luxury concert setting. Since 2008, we have delivered this compelling mix to our sophisticated clientele of foodies and music aficionados, and we are excited to bring our passion in sharing wine, music, and the culinary arts to Philadelphia in 2019. We look forward to bringing wine country to the heart of Philly.

Position Summary:
Main point of contact for guests, both paid and comp’d, on all things ticketing, seating assignments, VinoFile and City Winery merchandise.

Duties include:
Correspondence with guests via phone and email.
Assist guests with seat changes.
Compile house and artist comps and arrange seating appropriately.
Selling walk up tickets and tickets to future shows
Compile list of VinoFile members in house to post at service stations for servers to tag member checks for rewards.
Troubleshooting with guests on ticketing purchases
Selling gift cards
Arranging special care of VIP’s, Investors, or other guests who may receive gratis food or drink
Updating the Walk up Ticket sales Google document as needed
Maintaining a neat and tidy Concierge booth
Adding guests to comp list that are submitted to concierge any other avenue than Magento
Populate and complete daily TILT log with appropriate attachments
Closing out and reconciling box office transactions
Executing show cancellations, data entry and or other unique tasks within the concierge scope as determined by the General Manager and or Box Office Management


An intimate concert venue, award-winning urban winery, and restaurant offering wine inspired, locally sourced fare, City Winery is a place to indulge your senses. With locations in New York, Chicago, Nashville, Atlanta, Boston, and Washington D.C., City Winery is committed to providing the highest-end combined culinary and cultural experience to wine enthusiasts in a world class, luxury concert setting. Since 2008, we have delivered this compelling mix to our sophisticated clientele of foodies and music aficionados, and we are excited to bring our passion in sharing wine, music, and the culinary arts to Philadelphia in 2019. We look forward to bringing wine country to the heart of Philly.