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Service Director

Category
Wine Bar
Cuisine
American
Summary
Service Director
Salary Competitive salary
Schedule Part Time, Full Time
Experience Minimum 1 year of experience
Location 1350 Okie St NE, Washington, DC 20002, USA
Category Wine Bar
Cuisine American

Service Director


Description

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.


We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery.  



POSITION SUMMARY

The Service Director actively participates in service and oversees all front-of-house operations and provides support to the General Manager and serves as secondary leader for the property. This role develops practices and works alongside department heads to drive initiatives to drive top line sales and while controlling expenses and COGS to protect bottom line margins. This individual oversees and develops the operations management team and oversees the hiring of all service staff while ensuring proper training on all aspects of our company culture and service responsibilities.


MINIMUM QUALIFICATIONS

  • Minimum 5 years’ experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience
  • Proven leadership skills and commitment to excellence
  • Proven financial and business acumen; analytical skills, and ability to meet and exceed set budgets
  • Unparalleled passion for hospitality, food, wine, and music
  • Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment
  • Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
  • Must be detail oriented, strong execution skills
  • Functional working knowledge of health department and all other related regulations
  • Exceptional communication and interpersonal skills both written and verbal
  • Strong culinary and wine knowledge
  • Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
  • Must have proficient computer and technological skills
  • Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need
  • Able and willing to work flexible scheduling including days, nights, weekends, and holidays
  • Able to travel and attend business-related meetings and trips

Overview of Responsibilities
General Management & FOH Service Responsibilities

  • Assist in oversight and management of all aspects of property and associated internal departments. Ensure successful execution of all shows, events and daily activity. Oversee ownership of all operating spaces within both locations.
  • Review and sign off on weekly FOH team schedules.
  • Oversee the management of Open Table and reservation confirmations.
  • Collaborate with the GM to address social media comments related to service issues.
  • Manage pre-shift messaging and oversee EOD notes as related to daily operations
  • Develop staff sales incentives programs and communicate through all FOH managers and supervisors
  • Field all service complaints: prepare a reply to the guest and send with a final sign off from the GM
  • Practice a consistent survey of the facility to ensure the staff, artists, and guests have everything they need to have a positive experience
  • Assure all marketing materials are present in check presenters, on tables, slideshow and throughout the space and in line with national initiatives.
  • Maintain a healthy working relationship between FOH and BOH and address any opportunities with operational departments in the weekly BEO / Management Meeting.
  • Collaborate with events department to review the upcoming months in the calendar and discuss programming ideas for any holes in the schedule
  • Coordinate operational details for Public Events amongst all appropriate departments.
  • Maintain a monthly staff meeting to celebrate the staff and ensure good inter-departmental communication: employee of the month, new policies or changes, menu items, new hires, etc.
  • Address ongoing facilities issues and maintenance needs.
  • Manage pre-service meeting agendas: shift notes, F&B training, policies & procedures.
  • Perform any and all other related functions, projects, initiatives as per business need
  • Uphold City Winery Hospitality service standards

Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.


We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery.  



POSITION SUMMARY

The Service Director actively participates in service and oversees all front-of-house operations and provides support to the General Manager and serves as secondary leader for the property. This role develops practices and works alongside department heads to drive initiatives to drive top line sales and while controlling expenses and COGS to protect bottom line margins. This individual oversees and develops the operations management team and oversees the hiring of all service staff while ensuring proper training on all aspects of our company culture and service responsibilities.


MINIMUM QUALIFICATIONS

  • Minimum 5 years’ experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience
  • Proven leadership skills and commitment to excellence
  • Proven financial and business acumen; analytical skills, and ability to meet and exceed set budgets
  • Unparalleled passion for hospitality, food, wine, and music
  • Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment
  • Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
  • Must be detail oriented, strong execution skills
  • Functional working knowledge of health department and all other related regulations
  • Exceptional communication and interpersonal skills both written and verbal
  • Strong culinary and wine knowledge
  • Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
  • Must have proficient computer and technological skills
  • Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need
  • Able and willing to work flexible scheduling including days, nights, weekends, and holidays
  • Able to travel and attend business-related meetings and trips

Overview of Responsibilities
General Management & FOH Service Responsibilities

  • Assist in oversight and management of all aspects of property and associated internal departments. Ensure successful execution of all shows, events and daily activity. Oversee ownership of all operating spaces within both locations.
  • Review and sign off on weekly FOH team schedules.
  • Oversee the management of Open Table and reservation confirmations.
  • Collaborate with the GM to address social media comments related to service issues.
  • Manage pre-shift messaging and oversee EOD notes as related to daily operations
  • Develop staff sales incentives programs and communicate through all FOH managers and supervisors
  • Field all service complaints: prepare a reply to the guest and send with a final sign off from the GM
  • Practice a consistent survey of the facility to ensure the staff, artists, and guests have everything they need to have a positive experience
  • Assure all marketing materials are present in check presenters, on tables, slideshow and throughout the space and in line with national initiatives.
  • Maintain a healthy working relationship between FOH and BOH and address any opportunities with operational departments in the weekly BEO / Management Meeting.
  • Collaborate with events department to review the upcoming months in the calendar and discuss programming ideas for any holes in the schedule
  • Coordinate operational details for Public Events amongst all appropriate departments.
  • Maintain a monthly staff meeting to celebrate the staff and ensure good inter-departmental communication: employee of the month, new policies or changes, menu items, new hires, etc.
  • Address ongoing facilities issues and maintenance needs.
  • Manage pre-service meeting agendas: shift notes, F&B training, policies & procedures.
  • Perform any and all other related functions, projects, initiatives as per business need
  • Uphold City Winery Hospitality service standards

Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.


Details
Salary Competitive salary
Schedule Part Time, Full Time
Experience Minimum 1 year of experience
Location 1350 Okie St NE, Washington, DC 20002, USA
Category Wine Bar
Cuisine American

Skills
Payroll
Staff Service Training
Employee Schedules
By applying you confirm you have these skills.

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1350 Okie St NE, Washington, DC 20002, USA