FOH Operations & Service Manager

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery.  

Position Summary

Front of House Operations Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, handling pre-shift trainings, to promoting retail wine sales, merchandise, and more.

Minimum Qualifications

• Minimum 5 years’ experience in a multi-faced, high-volume restaurant, venue, and/or equivalent relevant experience
• Exceptional hospitality skills
• Proven leadership skills and commitment to operational excellence
• Strong analytical and data skills
• Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
• Exceptional communication and interpersonal skills both written and verbal
• Functional knowledge of health department and related regulations
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting, and carrying up to 50 pounds
• Able and willing to work flexible schedule including days, nights, weekends, and holidays

Responsibilities

• Manage day to day restaurant and/or floor operations and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
• Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees
• Ensure restaurant and venue are fully prepared and organized for daily execution of the operation
• Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus
• Prepare scheduling on a weekly basis
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
• Resolve guest concerns and complaints with exemplary level of hospitality
• Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
• Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
• Maintain & update contact lists, VIP, and public event guest lists
• Demonstrate an ability to lead and motivate others and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
• Demonstrate excellent interpersonal and communication skills with service teams and management.
• Other duties, initiatives, and tasks as per business need

This is a full-time benefits-eligible position. We offer health insurance with Company contribution towards premium, generous paid time off policy, commuter benefits, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery.  

Position Summary

Front of House Operations Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, handling pre-shift trainings, to promoting retail wine sales, merchandise, and more.

Minimum Qualifications

• Minimum 5 years’ experience in a multi-faced, high-volume restaurant, venue, and/or equivalent relevant experience
• Exceptional hospitality skills
• Proven leadership skills and commitment to operational excellence
• Strong analytical and data skills
• Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
• Exceptional communication and interpersonal skills both written and verbal
• Functional knowledge of health department and related regulations
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting, and carrying up to 50 pounds
• Able and willing to work flexible schedule including days, nights, weekends, and holidays

Responsibilities

• Manage day to day restaurant and/or floor operations and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
• Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees
• Ensure restaurant and venue are fully prepared and organized for daily execution of the operation
• Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus
• Prepare scheduling on a weekly basis
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
• Resolve guest concerns and complaints with exemplary level of hospitality
• Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
• Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
• Maintain & update contact lists, VIP, and public event guest lists
• Demonstrate an ability to lead and motivate others and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
• Demonstrate excellent interpersonal and communication skills with service teams and management.
• Other duties, initiatives, and tasks as per business need

This is a full-time benefits-eligible position. We offer health insurance with Company contribution towards premium, generous paid time off policy, commuter benefits, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.