• Anticipate guest needs and proactively ensure exceptional experiences.

• Resolve guest feedback calmly and professionally, turning challenges into positive outcomes.

• Build connections with regular guests, ensuring a warm, welcoming atmosphere.

• Handle guest enquiries and reservations with precision and a personal touch.

• Lead the team in service, offering hands-on support during busy shifts.

• Provide on-the-job coaching to uphold service consistency and confidence.

• Inspire and motivate, fostering a positive, collaborative team culture.

• Assist with rota planning and ensure shifts are adequately staffed.

• Uphold and enforce the steps of service to ensure a smooth guest journey.

• Monitor service flow and implement improvements where needed.

• Facilitate communication between kitchen and front-of-house teams to deliver a unified service.

• Maintain hygiene, cleanliness, and aesthetic standards on the restaurant floor.

• Conduct regular floor checks for service readiness, presentation, and ambiance.

• Report and act on guest and team feedback to improve processes.

• Support execution of private events and special activations.

• Ensure strict adherence to all health & safety, food hygiene, and licensing regulations.

We are looking for someone who embodies the following qualities:

Creative & Guest Focused

• Passion for genuine hospitality with a creative mindset and eye for detail.

• Unwavering commitment to service excellence and guest satisfaction.

People-First Leader

• Believes great service begins with caring for the team.

• Leads with humility, positivity, and hands-on example.

Thrives in a Start-up Environment

• Embraces challenges and complexity with energy and curiosity.

• Enjoys building systems and culture in a new, high-profile opening.

Collaborative & Ambitious

• Excited to work closely with founders and senior leadership.

• Driven not just to grow within the business, but to shape its success.

Highly Organised

• Strong operational and organisational skills.

• Able to create systems that ensure consistency even in your absence.

• Join Something Unique: Be part of an ambitious launch and build a brand from day one.

• Career Growth: Take advantage of real progression opportunities as the brand expands.

• Competitive Package: Competitive salary, plus sales incentives and performance bonuses.

• Generous Time Off: 28 days holiday (including bank holidays).

• Perks & Benefits:

  • Free meals on shift + staff discounts on days off

  • Training & development programmes

  • Recognition & rewards scheme with great prizes

  • Birthday gift from the company

  • “Refer a Friend” bonus scheme

  • Cycle to Work Scheme

  • Anniversary meal for you and a guest every year

• Anticipate guest needs and proactively ensure exceptional experiences.

• Resolve guest feedback calmly and professionally, turning challenges into positive outcomes.

• Build connections with regular guests, ensuring a warm, welcoming atmosphere.

• Handle guest enquiries and reservations with precision and a personal touch.

• Lead the team in service, offering hands-on support during busy shifts.

• Provide on-the-job coaching to uphold service consistency and confidence.

• Inspire and motivate, fostering a positive, collaborative team culture.

• Assist with rota planning and ensure shifts are adequately staffed.

• Uphold and enforce the steps of service to ensure a smooth guest journey.

• Monitor service flow and implement improvements where needed.

• Facilitate communication between kitchen and front-of-house teams to deliver a unified service.

• Maintain hygiene, cleanliness, and aesthetic standards on the restaurant floor.

• Conduct regular floor checks for service readiness, presentation, and ambiance.

• Report and act on guest and team feedback to improve processes.

• Support execution of private events and special activations.

• Ensure strict adherence to all health & safety, food hygiene, and licensing regulations.

We are looking for someone who embodies the following qualities:

Creative & Guest Focused

• Passion for genuine hospitality with a creative mindset and eye for detail.

• Unwavering commitment to service excellence and guest satisfaction.

People-First Leader

• Believes great service begins with caring for the team.

• Leads with humility, positivity, and hands-on example.

Thrives in a Start-up Environment

• Embraces challenges and complexity with energy and curiosity.

• Enjoys building systems and culture in a new, high-profile opening.

Collaborative & Ambitious

• Excited to work closely with founders and senior leadership.

• Driven not just to grow within the business, but to shape its success.

Highly Organised

• Strong operational and organisational skills.

• Able to create systems that ensure consistency even in your absence.

• Join Something Unique: Be part of an ambitious launch and build a brand from day one.

• Career Growth: Take advantage of real progression opportunities as the brand expands.

• Competitive Package: Competitive salary, plus sales incentives and performance bonuses.

• Generous Time Off: 28 days holiday (including bank holidays).

• Perks & Benefits:

  • Free meals on shift + staff discounts on days off

  • Training & development programmes

  • Recognition & rewards scheme with great prizes

  • Birthday gift from the company

  • “Refer a Friend” bonus scheme

  • Cycle to Work Scheme

  • Anniversary meal for you and a guest every year