The Role: Head Bartender Reporting to : Food & Beverage Manager
Responsible for : Ensure efficient and professional operation and customer service in accordance with company standards.
Key Responsibilities:
•
Overseeing the smooth running of restaurant operations
•
Responsible for end of day – restaurant/bar closing
•
Cash count and making sure restaurant is set for breakfast
•
Handling the cocktail training for the staff and making sure we are making cocktails as per brand standards
•
Restaurant and/or bar standards of service and preparation (SOPs) are adhered to at all times.
•
Be knowledge of all beverage menus.
•
To actively upsell throughout all aspects of customer service.
•
At all times conduct yourself in a professional and courteous manner.
•
Ensure customer satisfaction throughout there dining experience with us.
•
Manager/Supervisor to be informed of special requirements or difficulties.
•
Responsible for the bar area when on shift.
•
To read, understand and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
•
Thorough deep cleansing of the bars and surrounds as required. – Any other reasonable duty as requested by management.
•
To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
•
To actively participate in any training and personnel exercises designed to improve standards and performance levels.
•
To carry out the hotel’s customer relation policy.
•
To communicate hotel services to guest as required.
•
To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately.
•
To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
•
To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)