The Role: Butler at The Address Connolly

 Outline of Position: The butler primarily serves as a key point of contact for Guests of The Address Connolly throughout their stay at the hotel, He / she should be fully conversant with all services and facilities offered by the hotel and also about the local vicinity. Also provides a courteous, professional, efficient, flexible and personalized service at all times. At all times maximising our guest’s customer service experience.

Key Roles and Responsibilities:

·         Take care of all Address guests and coordinate with all concerned departments to fulfil guest needs and requests.

·         Ensure all guests are greeted at the property on arrival and that luggage assistance is provided.

·         Liaise with the front office, escort all Address guests to their room/suite, and provide hotel information in accordance with standard operating procedures.

·         Conduct the in-room check-in process in a professional and efficient manner.

·         Fully conversant with accommodation features: layout, room type, location, decor, in-room facilities and equipment.

·         Fully aware of operating procedures for all electrical and electronic equipment in the guest room.

·         Fully aware of the Room Service, Parlor and North menus, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.

·         Keeps concerned departments informed about the guest's allergies and food preferences.

·         Update the hotel software with guest preferences, likes and dislikes in the guest profile section.

·         Follows all the guests' needs until they are completed to the total guest satisfaction.

·         Takes care of the guest's requests and liaises with respective departments: laundry, wake-up call, lunch/dinner bookings, concierge and any special requests, etc.

·         Checks in with guests to ensure satisfaction with each food course and/or beverages.

·         Informs the housekeeping department of the time desired for the daily cleaning and turn-down service as appropriate.

·         Serves the guests in a calm, discreet and courteous manner, respecting timing standards.

·         Supports the other departments, such as Front Desk, Housekeeping and Room service with their duties.

·         Picks up trays and cleans tables as needed to ensure a clean dining area. 

·         Maintain cleanliness of work areas throughout the day.

·         Performs all his/her duties with a sense of priority and dedication.

·         Hosts and welcomes all guests in a gracious and polite manner, and can hold a conversation with the guest in a natural and spontaneous manner.

·         Carries out checkout in an efficient manner, offering luggage assistance and transportation.

·         Wishes a fond farewell to the guest at the time of departure.

·         To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.

·         Adhere to the company's Code of Conduct.

·         To comply with company regulations regarding fire, health and safety, hygiene, customer care and security.

·         To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.

·         Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc

·         All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given. The content of all training sessions and issues addressed at team meetings must be adhered to.

·         To carry out any reasonable duty requested by a manager, senior staff member or a request of a guest.

The Role: Butler at The Address Connolly

 Outline of Position: The butler primarily serves as a key point of contact for Guests of The Address Connolly throughout their stay at the hotel, He / she should be fully conversant with all services and facilities offered by the hotel and also about the local vicinity. Also provides a courteous, professional, efficient, flexible and personalized service at all times. At all times maximising our guest’s customer service experience.

Key Roles and Responsibilities:

·         Take care of all Address guests and coordinate with all concerned departments to fulfil guest needs and requests.

·         Ensure all guests are greeted at the property on arrival and that luggage assistance is provided.

·         Liaise with the front office, escort all Address guests to their room/suite, and provide hotel information in accordance with standard operating procedures.

·         Conduct the in-room check-in process in a professional and efficient manner.

·         Fully conversant with accommodation features: layout, room type, location, decor, in-room facilities and equipment.

·         Fully aware of operating procedures for all electrical and electronic equipment in the guest room.

·         Fully aware of the Room Service, Parlor and North menus, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.

·         Keeps concerned departments informed about the guest's allergies and food preferences.

·         Update the hotel software with guest preferences, likes and dislikes in the guest profile section.

·         Follows all the guests' needs until they are completed to the total guest satisfaction.

·         Takes care of the guest's requests and liaises with respective departments: laundry, wake-up call, lunch/dinner bookings, concierge and any special requests, etc.

·         Checks in with guests to ensure satisfaction with each food course and/or beverages.

·         Informs the housekeeping department of the time desired for the daily cleaning and turn-down service as appropriate.

·         Serves the guests in a calm, discreet and courteous manner, respecting timing standards.

·         Supports the other departments, such as Front Desk, Housekeeping and Room service with their duties.

·         Picks up trays and cleans tables as needed to ensure a clean dining area. 

·         Maintain cleanliness of work areas throughout the day.

·         Performs all his/her duties with a sense of priority and dedication.

·         Hosts and welcomes all guests in a gracious and polite manner, and can hold a conversation with the guest in a natural and spontaneous manner.

·         Carries out checkout in an efficient manner, offering luggage assistance and transportation.

·         Wishes a fond farewell to the guest at the time of departure.

·         To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.

·         Adhere to the company's Code of Conduct.

·         To comply with company regulations regarding fire, health and safety, hygiene, customer care and security.

·         To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.

·         Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc

·         All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given. The content of all training sessions and issues addressed at team meetings must be adhered to.

·         To carry out any reasonable duty requested by a manager, senior staff member or a request of a guest.