M&E Manager
To be responsible for the day-to-day
efficient management of the Meeting & Events email box, maximizing room
occupancy, revenue, and yield in line with company procedures.
To ensure all enquiries—including weddings—are handled proactively and
converted into confirmed bookings.
You will play a key role in growing the wedding business by developing
packages, conducting show rounds, and building strong relationships with
couples and suppliers.
You will also support the development of existing customer relationships
through regular contact, meeting and greeting, follow-up calls, and
personalised service.
· Ensure the highest level of customer care.
· Ensure all sales enquiries are dealt with proactively and converted to confirmed bookings using Company Sales Conversation techniques.
· Maintain and action the Meeting and Events database and chase system daily.
· Ensure referral procedures are followed when denying enquiries.
· Convert business and generate sales through show rounds and ‘Fam Trips’.
· Grow and develop existing customers through regular contact and follow-up.
· Log rooms and conference business daily, weekly, and monthly.
Meet all Meeting and Events organisers and VIP
guests on arrival and departure to foster future business.
· Excellent verbal and written communication skills
· Strong organizational and time management abilities
· Proven sales acumen and ability to convert enquiries into bookings
· Exceptional customer service orientation with a focus on guest satisfaction
· Ability to build and maintain strong relationships with clients and vendors
· Attention to detail and ability to manage multiple events simultaneously
·
Creative problem-solving and
decision-making skills
What can we offer you?
To be responsible for the day-to-day
efficient management of the Meeting & Events email box, maximizing room
occupancy, revenue, and yield in line with company procedures.
To ensure all enquiries—including weddings—are handled proactively and
converted into confirmed bookings.
You will play a key role in growing the wedding business by developing
packages, conducting show rounds, and building strong relationships with
couples and suppliers.
You will also support the development of existing customer relationships
through regular contact, meeting and greeting, follow-up calls, and
personalised service.
· Ensure the highest level of customer care.
· Ensure all sales enquiries are dealt with proactively and converted to confirmed bookings using Company Sales Conversation techniques.
· Maintain and action the Meeting and Events database and chase system daily.
· Ensure referral procedures are followed when denying enquiries.
· Convert business and generate sales through show rounds and ‘Fam Trips’.
· Grow and develop existing customers through regular contact and follow-up.
· Log rooms and conference business daily, weekly, and monthly.
Meet all Meeting and Events organisers and VIP
guests on arrival and departure to foster future business.
· Excellent verbal and written communication skills
· Strong organizational and time management abilities
· Proven sales acumen and ability to convert enquiries into bookings
· Exceptional customer service orientation with a focus on guest satisfaction
· Ability to build and maintain strong relationships with clients and vendors
· Attention to detail and ability to manage multiple events simultaneously
·
Creative problem-solving and
decision-making skills
What can we offer you?