As a Reception Manager in a 4-star hotel, you are responsible for delivering a refined, professional, and personalised guest experience while leading the front office team. The role focuses on maintaining high service standards, ensuring smooth operations, and creating memorable stays that align with the expectations of an upscale hospitality environment.

• Oversee all front desk operations including check-in/out, reservations, and guest enquiries
• Lead, train, and motivate the reception team to consistently deliver 4-star service standards
• Ensure a warm, professional, and efficient guest journey at all times
• Manage guest feedback, complaints, and VIP requests promptly and effectively
• Maintain strong communication with Housekeeping, Events, and Food & Beverage teams
• Monitor room availability, occupancy levels, and upselling opportunities
• Ensure presentation standards of reception and lobby areas are consistently high
• Control cash handling, billing accuracy, and daily financial reconciliation
• Support revenue targets through room upgrades and add-on sales
• Ensure compliance with brand standards, policies, and health & safety regulations

• Strong leadership with the ability to inspire a service-driven team
• Exceptional guest service and communication skills
• High attention to detail and organisation
• Problem-solving with a proactive mindset
• Ability to work under pressure in a busy, guest-focused environment
• Commercial awareness (upselling, occupancy, revenue)
• Strong IT and PMS system knowledge (Opera, Protel, RMS, etc.)

• Previous experience as a Reception Manager
• Experience within a 4-star or higher standard hotel
• Proven experience managing teams and handling guest relations
• Flexible availability (including weekends, evenings, and holidays)
• Professional appearance and presentation
  
  Please note:

  In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

  The Immersive Hospitality Management is an equal opportunities employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

  Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

  Work Location: In person

  
  
  

As a Reception Manager in a 4-star hotel, you are responsible for delivering a refined, professional, and personalised guest experience while leading the front office team. The role focuses on maintaining high service standards, ensuring smooth operations, and creating memorable stays that align with the expectations of an upscale hospitality environment.

• Oversee all front desk operations including check-in/out, reservations, and guest enquiries
• Lead, train, and motivate the reception team to consistently deliver 4-star service standards
• Ensure a warm, professional, and efficient guest journey at all times
• Manage guest feedback, complaints, and VIP requests promptly and effectively
• Maintain strong communication with Housekeeping, Events, and Food & Beverage teams
• Monitor room availability, occupancy levels, and upselling opportunities
• Ensure presentation standards of reception and lobby areas are consistently high
• Control cash handling, billing accuracy, and daily financial reconciliation
• Support revenue targets through room upgrades and add-on sales
• Ensure compliance with brand standards, policies, and health & safety regulations

• Strong leadership with the ability to inspire a service-driven team
• Exceptional guest service and communication skills
• High attention to detail and organisation
• Problem-solving with a proactive mindset
• Ability to work under pressure in a busy, guest-focused environment
• Commercial awareness (upselling, occupancy, revenue)
• Strong IT and PMS system knowledge (Opera, Protel, RMS, etc.)

• Previous experience as a Reception Manager
• Experience within a 4-star or higher standard hotel
• Proven experience managing teams and handling guest relations
• Flexible availability (including weekends, evenings, and holidays)
• Professional appearance and presentation
  
  Please note:

  In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

  The Immersive Hospitality Management is an equal opportunities employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

  Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

  Work Location: In person