Reception supervisor

 Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary.

Are you up for the challenge?

It’s an exciting time to join us as a Reception Supervisor.

Key Responsibilities:

• Support the Front of House Manager in the smooth day-to-day operation of the Front Office, ensuring service flows effortlessly and standards are consistently met.
• Curate a seamless and memorable arrival and departure experience, ensuring every guest interaction reflects the distinctive spirit of Hyde and Seek Hotel.
• Anticipate guest needs and handle requests, feedback, and service recovery with empathy, efficiency, and style.
• Champion personalised service by recognising returning guests, preferences, and special occasions.
• Collaborate closely with Housekeeping, Maintenance, and Food & Beverage teams to create a seamless and elevated guest journey.
• Maintain a polished and welcoming Front of House environment, ensuring the lobby reflects the hotel’s character and energy at all times.
• Play an active role in shaping the guest experience, contributing ideas that bring creativity and personality to the Front of House.
• Represent Hyde and Seek Hotel with pride, embracing its connection to the local neighbourhood and community.

About You:

• Minimum 2 years’ experience in a Hotel Reception supervisory role within a hotel environment.
• Strong understanding of Front Office operations, with a hands-on and detail-driven approach.
• Positive, curious, and open-minded, with a collaborative approach to teamwork, someone who brings personality, curiosity, and creativity to the role, embodying the spirit of Hyde and Seek Hotel in every interaction.
• A true ambassador for Hyde and Seek Hotel, bringing personality, creativity, and pride to everything you do.

Some of the benefits you can enjoy as a permanent receptionist include:

• Competitive salary with
• Discounts on hotel rooms and food and beverage worldwide
• Learning and development opportunities
• Recommend a friend bonus
• Wage stream financial wellbeing program
• Recognition programs
• Wellbeing programs
• Free meals whilst on duty
• Employee assistance programme
• 28 days paid holiday per year (inclusive of bank holidays)
• Team building events
• Monthly Employee Appreciation Lunch
• Paid birthday off and so much more!

If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.

Please note:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

Reception supervisor

 Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary.

Are you up for the challenge?

It’s an exciting time to join us as a Reception Supervisor.

Key Responsibilities:

• Support the Front of House Manager in the smooth day-to-day operation of the Front Office, ensuring service flows effortlessly and standards are consistently met.
• Curate a seamless and memorable arrival and departure experience, ensuring every guest interaction reflects the distinctive spirit of Hyde and Seek Hotel.
• Anticipate guest needs and handle requests, feedback, and service recovery with empathy, efficiency, and style.
• Champion personalised service by recognising returning guests, preferences, and special occasions.
• Collaborate closely with Housekeeping, Maintenance, and Food & Beverage teams to create a seamless and elevated guest journey.
• Maintain a polished and welcoming Front of House environment, ensuring the lobby reflects the hotel’s character and energy at all times.
• Play an active role in shaping the guest experience, contributing ideas that bring creativity and personality to the Front of House.
• Represent Hyde and Seek Hotel with pride, embracing its connection to the local neighbourhood and community.

About You:

• Minimum 2 years’ experience in a Hotel Reception supervisory role within a hotel environment.
• Strong understanding of Front Office operations, with a hands-on and detail-driven approach.
• Positive, curious, and open-minded, with a collaborative approach to teamwork, someone who brings personality, curiosity, and creativity to the role, embodying the spirit of Hyde and Seek Hotel in every interaction.
• A true ambassador for Hyde and Seek Hotel, bringing personality, creativity, and pride to everything you do.

Some of the benefits you can enjoy as a permanent receptionist include:

• Competitive salary with
• Discounts on hotel rooms and food and beverage worldwide
• Learning and development opportunities
• Recommend a friend bonus
• Wage stream financial wellbeing program
• Recognition programs
• Wellbeing programs
• Free meals whilst on duty
• Employee assistance programme
• 28 days paid holiday per year (inclusive of bank holidays)
• Team building events
• Monthly Employee Appreciation Lunch
• Paid birthday off and so much more!

If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.

Please note:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).