Night Receptionist

Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary.

Are you up for the challenge?

It’s an exciting time to join us as a night receptionist.

Key Responsibilities:

• Deliver a warm, professional, and reassuring overnight Front of House presence, ensuring every guest feels welcomed, safe, and cared for at Hyde and Seek Hotel.
• Operate with a people-first mindset, creating meaningful guest interactions even during overnight hours through attentive, thoughtful service.
• Manage late arrivals and early departures with efficiency, accuracy, and exceptional attention to detail.
• Act as a key point of contact for guests during the night, handling requests, feedback, and service recovery with calm professionalism, empathy, and integrity.
• Uphold a commitment to pursuing excellence, ensuring all Front Office processes are completed accurately and to a consistently high standard.
• Complete essential night procedures, including reporting, system updates, and preparation of a detailed handover for the morning team.
• Liaise effectively with Night and Day teams to ensure continuity of service and a seamless guest journey.
• Monitor hotel security and safety procedures, responding promptly and appropriately to any incidents or concerns.
• Coordinate with Housekeeping and other departments to ensure guest requests and room requirements are prepared for the following day.

About You:

• Previous hotel experience in a Reception, Night Reception, within a hotel environment.
• A natural host with a calm, confident presence and a strong belief in putting people first, both guests and colleagues.
• Strong attention to detail, particularly when managing guest accounts, billing, and operational procedures.
• Comfortable working overnight shifts, maintaining focus, professionalism, and energy throughout the night.
• Warm, clear, and composed communication style, with the ability to create trust and reassurance for guests.
• A professional who acts with integrity, taking ownership of responsibilities and making sound decisions independently when required.
• A true ambassador for Hyde and Seek Hotel, bringing professionalism, care, and personality to every shift.

Some of the benefits you can enjoy as a permanent member of staff include:

• Competitive salary
• Discounts on hotel rooms and food and beverage worldwide
• Learning and development opportunities
• Recommend a friend bonus
• Wage stream financial wellbeing program
• Recognition programs
• Wellbeing programs
• Free meals whilst on duty
• Employee assistance programme
• 28 days paid holiday per year (inclusive of bank holidays)
• Team building events
• Monthly Employee Appreciation Lunch
• Paid birthday off

 If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.

Please note:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

Night Receptionist

Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary.

Are you up for the challenge?

It’s an exciting time to join us as a night receptionist.

Key Responsibilities:

• Deliver a warm, professional, and reassuring overnight Front of House presence, ensuring every guest feels welcomed, safe, and cared for at Hyde and Seek Hotel.
• Operate with a people-first mindset, creating meaningful guest interactions even during overnight hours through attentive, thoughtful service.
• Manage late arrivals and early departures with efficiency, accuracy, and exceptional attention to detail.
• Act as a key point of contact for guests during the night, handling requests, feedback, and service recovery with calm professionalism, empathy, and integrity.
• Uphold a commitment to pursuing excellence, ensuring all Front Office processes are completed accurately and to a consistently high standard.
• Complete essential night procedures, including reporting, system updates, and preparation of a detailed handover for the morning team.
• Liaise effectively with Night and Day teams to ensure continuity of service and a seamless guest journey.
• Monitor hotel security and safety procedures, responding promptly and appropriately to any incidents or concerns.
• Coordinate with Housekeeping and other departments to ensure guest requests and room requirements are prepared for the following day.

About You:

• Previous hotel experience in a Reception, Night Reception, within a hotel environment.
• A natural host with a calm, confident presence and a strong belief in putting people first, both guests and colleagues.
• Strong attention to detail, particularly when managing guest accounts, billing, and operational procedures.
• Comfortable working overnight shifts, maintaining focus, professionalism, and energy throughout the night.
• Warm, clear, and composed communication style, with the ability to create trust and reassurance for guests.
• A professional who acts with integrity, taking ownership of responsibilities and making sound decisions independently when required.
• A true ambassador for Hyde and Seek Hotel, bringing professionalism, care, and personality to every shift.

Some of the benefits you can enjoy as a permanent member of staff include:

• Competitive salary
• Discounts on hotel rooms and food and beverage worldwide
• Learning and development opportunities
• Recommend a friend bonus
• Wage stream financial wellbeing program
• Recognition programs
• Wellbeing programs
• Free meals whilst on duty
• Employee assistance programme
• 28 days paid holiday per year (inclusive of bank holidays)
• Team building events
• Monthly Employee Appreciation Lunch
• Paid birthday off

 If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.

Please note:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).