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Banqueting Manager
The Address Cork
Banqueting Manager
The Address Cork
Full Time
1
Year
Experience
To be discussed
Banqueting Manager
The Address Cork
Full Time
1
Year
Experience
To be discussed
Skills
Fluent in English
Description
POSITION: BANQUETING MANAGER
DEPARTMENT: CONFERENCE & BANQUETING
REPORTS TO: GENERAL MANAGER
LOCATION: THE ADDRESS CORK
PURPOSE OF JOB
1.
TO ENSURE OUR GUESTS AND PATRONS’ COMFORT, SATISFACTION AND WELL BEING IS CATERED FOR IN A FRIENDLY, HELPFUL, EFFICIENT AND PERSONALISED MANNER AT ALL TIMES
2.
TO ENSURE THE SMOOTH RUNNING, ORGANISATION AND SET UP OF ALL MEETINGS, CONFERENCES, BANQUETS, WEDDING AND RELATED BUSINESS
3.
TO MAXIMISE ALL SALES OPPORTUNITIES AND MANAGE DEPARTMENTAL COSTS
MAIN DUTIES INCLUDE:
➢
To ensure the smooth running of all events
➢
To ensure customer satisfaction throughout the organisation and running of all events and banquets.
➢
To be fully familiar with the complaints procedure and that complaints are dealt with in a courteous and sympathetic fashion and reported to the Duty Managers if necessary.
➢
To deal with and report any guest’s complaints or problems to the hotel Operations Manager or General Manager
➢
Make personal contact with event organisers and assist with any requests.
➢
Report for duty on time and presented in full uniform.
➢
To ensure the team are presented in accordance with the hotels grooming and hygiene policy and that full uniform including name badge is always worn.
➢
To represent the hotel and the company in a professional manner.
➢
To be fully aware of the hotel’s products and services and those of the competitive set.
➢
Understanding of the hotel’s seasonality and periods of high demand.
➢
Responsibility for the training employees.
➢
Create and update a training plan for all new employees.
➢
To ensure customer service is consistent throughout the department.
➢
To prepare effective rosters which match the business level of the Convention Centre and shifts are distributed.
➢
To co-operate with colleagues and other departments to ensure the best possible service.
➢
To comply with all accounting procedures as defined by the accounts department.
➢
Review function sheets on daily and weekly basis and ensure any discrepancies are identifies prior to the function/event.
➢
Maintain good relationships and clear communications with AV providers.
➢
Co Ordinate all food requirements with the kitchen, including accurate headcounts for preparation and plating.
➢
Co Ordinate the ordering of all bar stock and communication of upcoming events and requirements to the purchasing department.
➢
Assign areas of responsibility to supervisors.
➢
Communicate with the HR department in terms of recruitment needs, performance issues and employee grievances.
➢
Ensure HR procedure is followed for anyone exiting the company.
➢
Observe service standards and report back to C&B assistants providing corrective training where necessary.
➢
Responsible for labour costs within the department.
➢
Carry out Responsible Serving of Alcohol training with all employees and ensure all employees are aware of the regulations as set out in the Intoxicating Liquor Act.
➢
Ensure routine cleaning of all areas of the Convention Centre ensuring tables and chairs are in good repair.
➢ Create cleaning schedules for the department.
➢
Maintain cleaning programme in operation.
➢
Note and report maintenance needed to the Maintenance Manager.
➢
Secure keys, be fully aware of the key security policy.
➢
When dealing with cash, you must always carry out the correct cash handling procedures, as set out by the hotel.
➢
Provide training to the team on the company’s cash handling procedures.
➢ Your primary goal always must be Customer Care
➢ To ensure a high standard of personal hygiene
➢
To carry out the hotels customer relation policy.
➢
Ensure full knowledge with all hotel facilities, including opening and closing times and promote these facilities at every opportunity.
➢
Ensure that eating and drinking is confined to the staff canteen only.
➢
To participate in all training programmes scheduled for you.
➢
To participate in daily ‘10 minute’ standards training.
➢
Be fully familiar with all Personnel policies and procedures as set out in the Company Staff Handbook and to always abide by these.
➢
To ensure all employees always follow company procedures.
➢
To create and maintain departmental SOP’s
➢
To always maintain departmental standards.
➢
To attend and support hotel and departmental meetings as requested.
➢
To participate in job chats and performance appraisals.
➢
To assist with meeting rooms set-up and service when requested.
➢
It is agreed that flexibility of employees is fundamental to the Hotel’s ongoing progress. It is agreed that flexibility within each job category/functional area will be required by the Company and that there is full inter-changeability between all jobs in so far as is reasonably practicable.
➢
Secure and record lost and found property, following the correct procedures.
➢
Review each function noting any problems or areas for improvement. Propose solutions.
➢
Conduct pre function briefings.
➢
Responsible for control and maintenance of all service equipment.
➢
Place orders for any service equipment the needs to be replaced.
➢
Liaise with maintenance, where applicable, on the smooth running and auditing
of the hotels AV equipment and department.
➢
Ensure all C&B Porters are trained in AV operations and set up.
➢
Responsible for the maintenance and discipline throughout the department.
➢
Ensure open communication is maintained at all times with all departments.
HEALTH & SAFETY
➢
To fulfil your obligations under the Health & Safety legislation and any revisions or additional legislation made thereto.
➢
To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.
➢
To keep work area tidy and safe and report any hazard, loss or damage to management.
➢
To be aware of trained first-aid personnel on the premises and the location of first aid box.
➢
To observe all safety rules and procedures, including those laid down in the Safety Statement.
➢
To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.
➢
To participate in all Health and Safety training scheduled for you.
➢
To inform Management immediately if you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.
➢
To carry out duty management shifts as required.
POSITION: BANQUETING MANAGER
DEPARTMENT: CONFERENCE & BANQUETING
REPORTS TO: GENERAL MANAGER
LOCATION: THE ADDRESS CORK
PURPOSE OF JOB
1.
TO ENSURE OUR GUESTS AND PATRONS’ COMFORT, SATISFACTION AND WELL BEING IS CATERED FOR IN A FRIENDLY, HELPFUL, EFFICIENT AND PERSONALISED MANNER AT ALL TIMES
2.
TO ENSURE THE SMOOTH RUNNING, ORGANISATION AND SET UP OF ALL MEETINGS, CONFERENCES, BANQUETS, WEDDING AND RELATED BUSINESS
3.
TO MAXIMISE ALL SALES OPPORTUNITIES AND MANAGE DEPARTMENTAL COSTS
MAIN DUTIES INCLUDE:
➢
To ensure the smooth running of all events
➢
To ensure customer satisfaction throughout the organisation and running of all events and banquets.
➢
To be fully familiar with the complaints procedure and that complaints are dealt with in a courteous and sympathetic fashion and reported to the Duty Managers if necessary.
➢
To deal with and report any guest’s complaints or problems to the hotel Operations Manager or General Manager
➢
Make personal contact with event organisers and assist with any requests.
➢
Report for duty on time and presented in full uniform.
➢
To ensure the team are presented in accordance with the hotels grooming and hygiene policy and that full uniform including name badge is always worn.
➢
To represent the hotel and the company in a professional manner.
➢
To be fully aware of the hotel’s products and services and those of the competitive set.
➢
Understanding of the hotel’s seasonality and periods of high demand.
➢
Responsibility for the training employees.
➢
Create and update a training plan for all new employees.
➢
To ensure customer service is consistent throughout the department.
➢
To prepare effective rosters which match the business level of the Convention Centre and shifts are distributed.
➢
To co-operate with colleagues and other departments to ensure the best possible service.
➢
To comply with all accounting procedures as defined by the accounts department.
➢
Review function sheets on daily and weekly basis and ensure any discrepancies are identifies prior to the function/event.
➢
Maintain good relationships and clear communications with AV providers.
➢
Co Ordinate all food requirements with the kitchen, including accurate headcounts for preparation and plating.
➢
Co Ordinate the ordering of all bar stock and communication of upcoming events and requirements to the purchasing department.
➢
Assign areas of responsibility to supervisors.
➢
Communicate with the HR department in terms of recruitment needs, performance issues and employee grievances.
➢
Ensure HR procedure is followed for anyone exiting the company.
➢
Observe service standards and report back to C&B assistants providing corrective training where necessary.
➢
Responsible for labour costs within the department.
➢
Carry out Responsible Serving of Alcohol training with all employees and ensure all employees are aware of the regulations as set out in the Intoxicating Liquor Act.
➢
Ensure routine cleaning of all areas of the Convention Centre ensuring tables and chairs are in good repair.
➢ Create cleaning schedules for the department.
➢
Maintain cleaning programme in operation.
➢
Note and report maintenance needed to the Maintenance Manager.
➢
Secure keys, be fully aware of the key security policy.
➢
When dealing with cash, you must always carry out the correct cash handling procedures, as set out by the hotel.
➢
Provide training to the team on the company’s cash handling procedures.
➢ Your primary goal always must be Customer Care
➢ To ensure a high standard of personal hygiene
➢
To carry out the hotels customer relation policy.
➢
Ensure full knowledge with all hotel facilities, including opening and closing times and promote these facilities at every opportunity.
➢
Ensure that eating and drinking is confined to the staff canteen only.
➢
To participate in all training programmes scheduled for you.
➢
To participate in daily ‘10 minute’ standards training.
➢
Be fully familiar with all Personnel policies and procedures as set out in the Company Staff Handbook and to always abide by these.
➢
To ensure all employees always follow company procedures.
➢
To create and maintain departmental SOP’s
➢
To always maintain departmental standards.
➢
To attend and support hotel and departmental meetings as requested.
➢
To participate in job chats and performance appraisals.
➢
To assist with meeting rooms set-up and service when requested.
➢
It is agreed that flexibility of employees is fundamental to the Hotel’s ongoing progress. It is agreed that flexibility within each job category/functional area will be required by the Company and that there is full inter-changeability between all jobs in so far as is reasonably practicable.
➢
Secure and record lost and found property, following the correct procedures.
➢
Review each function noting any problems or areas for improvement. Propose solutions.
➢
Conduct pre function briefings.
➢
Responsible for control and maintenance of all service equipment.
➢
Place orders for any service equipment the needs to be replaced.
➢
Liaise with maintenance, where applicable, on the smooth running and auditing
of the hotels AV equipment and department.
➢
Ensure all C&B Porters are trained in AV operations and set up.
➢
Responsible for the maintenance and discipline throughout the department.
➢
Ensure open communication is maintained at all times with all departments.
HEALTH & SAFETY
➢
To fulfil your obligations under the Health & Safety legislation and any revisions or additional legislation made thereto.
➢
To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.
➢
To keep work area tidy and safe and report any hazard, loss or damage to management.
➢
To be aware of trained first-aid personnel on the premises and the location of first aid box.
➢
To observe all safety rules and procedures, including those laid down in the Safety Statement.
➢
To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.
➢
To participate in all Health and Safety training scheduled for you.
➢
To inform Management immediately if you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.
➢
To carry out duty management shifts as required.
Banqueting Manager
Full Time
1
Year
Experience
To be discussed
Skills
Fluent in English
Military Hill, Cork, County Cork T23T297, Ireland